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The Rugs Reviews

4.6 Rating 2,751 Reviews
90 %
of reviewers recommend The Rugs
Company Reviews Product Reviews
1,899
 Metrics Info
4.6
Based on 2,751 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Easy
Read The Rugs Reviews

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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Anonymous
Verified Buyer
“All good, good quality, fast delivery”
Helpful Report
Peter F
Verified Buyer
“Thrilled to bits with it . It will be even better once the wrinkles have flattened out .”
Helpful Report
Tracey O
Verified Buyer
“Excellent quality, great service, great value. Very attentive and helpful support with a query. Highly recommended”
Helpful Report
Kamal K
Verified Buyer
“It was as described, I really liked it”
Helpful Report
Graham G
Verified Buyer
“I ordered a rug, because i needed one for my front room. I found this company and was very pleased with prices and delivery. I have the rug i require and very happy with it. I would recommend this company.”
Helpful Report
Angie W
Verified Buyer
“Fabulous, perfectly in place in my lounge.”
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Elizabeth F
Verified Buyer
“Very fast efficient service”
Helpful Report
Jane S
Verified Buyer
“Returned the rug I received. Poor quality and not the colour I chose. Had navy blue in the rug colour, didn’t show that on the one I ordered. Disappointing. Awaiting a refund.”
Helpful Report
Hi Jane, Thank you for your review. We are sorry to hear that your order has not met your expectations. However, we would like to indicate that, the navy colour is shown on the product photos on the website. We have received your return and have issued a full refund. Please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS
Roma M
Verified Buyer
“Love our rug - can’t wait to get on with decorating our room now. Slight hassle with delivery as our full address didn’t show up on delivery note. Sorted quickly and delivery was then efficient. Thank you”
Helpful Report
Anonymous
Verified Buyer
“I bought two washable rugs from here and I LOVE THEM! I was worried as they were cheaper than others I'd seen online, but I am not disappointed at all.”
The Rugs 5 star review on 10th January 2024
Helpful Report
Jane W
Verified Buyer
“Speedy dispatch and delivery of a better than expected product, which was over a bank holiday period. Nothing negative to say.”
Helpful Report
Zain M
Verified Buyer
“Amazing rug, it looks beautiful in our entrance hall and brings a smile to my face when I open the front door. The rug exceeded my expectations and so happy I ordered from The Rugs! Delivery was quick and straight forward too. Will definitely be buying from them again. Happy customer :)”
Helpful Report
Lynn H
Verified Buyer
“I've ordered for The Rugs before so new I would be happy with my purchase, which I am. Great and fast delivery. Very good value and quality rugs, will buy from again ❤️”
Helpful Report
Antony H
Verified Buyer
“Service excellent and speedy. The rug was as seen on website but really not as good quality as I expected. If had seen in a shop wouldn't have bought it but it's doing what it should but wouldn't buy this sort of product online again”
Helpful Report
Hi Antony, Thank you for your review. We are sorry to hear that your order has not met your expectations. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards THE RUGS
Florence A
Verified Buyer
“Very pleased with my rug. It suits the room well and is very cosy.”
Helpful Report
Helen B
Verified Buyer
“Super good quality, fast delivery, very pleased”
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Anonymous
Verified Buyer
“Happy with company first order quick delivery would order from again no hesitation”
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Luan C
Verified Buyer
“Very fast delivery and easy to open packaging”
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Sarah M
Verified Buyer
“I ordered 2 rugs and they both arrived within a week which I thought was really good as it was the week between Christmas and New year. Lovely rugs, good quality, I was very pleased.”
Helpful Report
Tasmin N
Verified Buyer
“I love my rug so nice that I ordered another one of the same type four days after my first order ☺️”
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The Rugs is rated 4.6 based on 2,751 reviews
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