The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,536 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 4th December 2024

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour is fab and true to description. Delivery was good and we were kept well informed. The rug is non slip as described. All in all 5 out of 5.”

Helpful Report

“Really pleased with the whole purchase and experience. Item arrived quickly and got a nice feeling and appearence in a day”

Helpful Report

“Beautiful quality”

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Dear Jackie, Thank you for your kind words! We're so glad to hear that you're happy with the quality of your rug. We appreciate your support! Kind Regards, THE RUGS

“I’m very pleased with my Moroccan shaggy rug, it feels very soft and luxurious. My order came promptly. I will definitely order from your company again.”

Helpful Report

Dear Joanna, Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your Moroccan shaggy rug and that it feels soft and luxurious. We're also glad your order arrived on time. We truly appreciate your support and can’t wait to serve you again! Kind Regards, THE RUGS

“Rugs doing what I needed. Just the size I wanted and a nice fairly muted design.”

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Dear Jennifer, Thank you for your wonderful feedback! We’re so glad to hear the rugs are just what you needed and that the design is a perfect fit for your space. We appreciate your support and hope to serve you again in the future! Kind Regards, THE RUGS

“Really happy with the rug we ordered. Looks and feels great. Only criticism is that I purchased the non slip for the rug and £39 seems alot for what it actually is when it arrived. I don't buy non slips for rugs often but just seems to be alot of money for what it actually is”

Helpful Report

Dear Thomas, Thank you so much for your positive feedback! We're thrilled to hear that you're happy with your rug and its quality. We appreciate your thoughts on the non-slip rug pad, and we’ll certainly take your feedback into consideration. Thank you again for choosing us, and we look forward to serving you in the future! Kind Regards, THE RUGS

“A beautiful rug colours are amazing perfect for winter,and the delivery wad so quick it was magis.”

Helpful Report

Hi Mrs Graizevsky, Thank you for the fantastic review! We’re so happy to hear you’re pleased with your rug and that delivery was quick. We look forward to assisting you again in the future! Kind Regards, THE RUGS

“Absolutely delighted with our traditional rug that completely finished our lounge perfectly”

Helpful Report

Hi, Thank you for your fantastic review! We’re delighted to hear that your new rug is exactly what you were looking for and that the quality met your expectations. We’re here if you ever need anything else and can’t wait to help with your next purchase! Kind Regards, THE RUGS

“Next day delivery!!! Right!!! After 9 days and two apparent delivery attempts, neither of which happened, we are a pub,we have cctv!!! They finally decide to yell me the courier has 'lost' the order, a limp apology,written from a script... still waiting for my money back! Quite a substantial amount too!!!!! I would have given a minus 1 if I could 😠!”

Helpful Report

Hi Sharon, Thank you for your review - we appreciate hearing about your experience with the delivery/refund processes. We have been contacting the courier company to update you promptly. However, since a high volume of traffic with the courier company because of Black Friday, delays/lost may happen which are out of control. We issued a full refund for your order as soon as the courier company informed us that the consignment was lost. The payment process may take 2-5 business days so you may receive the refunded payment by the 10th of December. Thank you for your understanding and patience throughout this process. Again, please kindly accept our sincere apologies - we are always here to help! Kind Regards, THE RUGS

“Good quality rug. When unfolded it can have a few creases as it has been folded tightly, however they go away after a few days. Everyone loved the rug 😊 Delivery and packaging were good as well.”

Helpful Report

Hi Maria, Thank you for your feedback. We’re so glad to hear you love the rug and that the delivery was quick. We’re sorry to hear you’re having trouble with the rug not laying flat. Sometimes, rugs need time to settle after shipping, and we have some tips to help it flatten more quickly. We are thrilled to hear that this issue has already been solved! We truly value your feedback and want to ensure you’re fully satisfied with your purchase. Kind Regards, THE RUGS

“I recently purchased a rug and rug gripper and was very pleased with both items. Good choice of quality rugs and accessories at great prices, easy to order and fast delivery. I ordered over a weekend and received my items within a couple of working days. Would definitely recommend.”

Helpful Report

Hi R, We’re so pleased to hear that you had a smooth and easy experience and that the rug met your expectations! It’s wonderful to know everything went perfectly for you. Thank you for choosing us, and we hope to serve you again in the future! Kind Regards, THE RUGS

“I’m really disappointed. Have been trying to return rugs since Wed 27th, will still no luck”

Helpful Report

Hi Donna, Thank you for your review - we appreciate hearing about your experience with the return process. We are doing our best to provide better customer service, however when it comes to delivery/collection issues, unfortunately, we rely on courier companies. We are truly sorry for your experience - we will contact you regarding this issue and sort out this issue as soon as possible. We are always here to help! Kind Regards, THE RUGS

“I am sending the rug back as it's flawed ...a spot of dye is missing from the centre of the rug”

Helpful Report

Hi Irene, Thank you for your review - we appreciate hearing about your experience! We are sorry for your experience with your order. We would gladly help you with the issue you are facing if you had contacted us about this issue. To sort out this issue promptly, we sent you an email to check its problem. We are waiting for your response. We are always here to help! Kind Regards, THE RUGS

“Had to replace our existing rug and this is the perfect colour and also size for what we needed. Delivered within a couple of days and chuffed with the whole experience.”

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Hi Steve, Thank you for your amazing review! We’re so glad to hear that you love your rugs and had a nice experience shopping with us. We’re looking forward to welcoming you back for your next purchase. If there’s anything else we can assist with, feel free to reach out! Kind Regards, THE RUGS

“the rug was lovely but unfortunately too small, totally my fault i should have measured properly :( no problem to return it, the customer service was excellent and the return and refund were very easy. would definitely buy again from the rugs”

Helpful Report

Dear Lorraine, We are so grateful for your recommendation! It’s wonderful to know you’re pleased with both our products and our customer support. Thank you for being such a valued customer, and we can’t wait to assist you again soon. Kind Regards, THE RUGS

“Have been looking for ages for a rug that wasn't too thick that would go under my large coffe table to protect the wood flooring and this was excellent just what I wanted .”

Helpful Report

Dear Ann, Thank you for your fantastic review! We’re delighted to hear that your new rug is exactly what you were looking for and that the rug met your expectations. We’re here if you ever need anything else and can’t wait to help with your next purchase! Kind Regards, THE RUGS

“Beautiful rug”

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Dear Debbie, Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our service. We appreciate your business and look forward to assisting you again soon! Kind Regards, THE RUGS

“Rugs arrived on time as per confirmation. Perfect condition and make my rooms feel much warmer and cosier. Thank you”

Helpful Report

Hi Louise, Thank you for your wonderful feedback! We're so happy to hear that your rugs arrived on time and in perfect condition. It's great to know they’ve made your rooms feel warmer and cozier. If you need anything else, don't hesitate to reach out. Thanks again! 😊 Kind Regards, THE RUGS

“Usually buy my rugs in person but needed 2 kitchen rugs and these were better than i expected, nicely rolled up and didn’t take long to straighten out, really well made rugs 5 stars”

Helpful Report

Dear Janet, Thank you for your fantastic review! We're thrilled to hear that the kitchen rugs exceeded your expectations and that they arrived in great condition. It’s wonderful to know you’re happy with the quality and craftsmanship. We truly appreciate your 5-star rating and look forward to serving you again in the future! Kind Regards, THE RUGS

“Rug looked as expected from pictures. Arrived when expected Care instructions comprehensive”

Helpful Report

Hi Tina, Thank you so much for your positive review! We're thrilled to hear that the rug met your expectations and arrived on time. We're also glad you found the care instructions helpful. If you need anything else, feel free to reach out! Enjoy your new rug! 😊 THE RUGS

The Rugs is rated 4.6 based on 2,536 reviews