The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,657 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 26th April 2025

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our rug it adds an indoor feel to our new decking area and gives an added decorative feature to an otherwise bland space.”

Helpful Report

Thank you so much for your lovely feedback! We're delighted to hear that the rug has brought warmth and style to your new decking area. It’s always great to know our products help create more inviting spaces.😊

“I have not received my rug yet - I’ve been given no idea when it will arrive”

Helpful Report

“I cannot believe how quickly the rug was delivered and the customer service is 2nd to none. Would definitely buy again and highly recommend this company.”

Helpful Report

We truly appreciate your recommendation! It’s fantastic to hear that you’re pleased with the shipping speed, and our customer service. We’re always here to assist you, and we look forward to helping you again in the future. 😊

“Good quality outdoor rug Gre Ecology), thicker than cheaper alternatives, nice underfoot, seems good quality, will see what it's like when it rains ... delivered reasonably quickly, well packaged.”

Helpful Report

Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our service and products. Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! 😊

“Wanted to return a rug,only to be told company had ceased trading, therefore no refund.”

Helpful Report

Hi Allison, Thank you for your review. Upon checking the conversation history, we found no information regarding "ceasing trading". We have already replied to your email based on your return request, but we have not heard back from you. The email we sent you may be in your spam/junk box. Could you please check your spam/junk box and get back to us? We will also contact you via SMS. We are always here to help and are waiting for your response. Kind Regards, THE RUGS

“This rug is literally amazing so comfortable once it’s settled and just looks so cute !”

Helpful Report

Thank you for your kind words! We’re thrilled to hear that the product made such a positive impression. We are here for you anytime you need us. We hope you enjoy your rug for years to come! 😊

“Great product”

Helpful Report

We’re delighted to hear that you had such a positive experience! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon😊

“The rug wasn’t anything like it looked on the picture and was so thin. I couldn’t believe it was a 260x180 sized rug when the delivery man handed it over. I am returning it”

Helpful Report

Hi Fiona, Thank you for your review. We are sorry for your experience with your order. We have already replied to your emails, but the emails we sent you may be in your spam/junk box. Could you please check your spam/junk box and get back to us? We have also contacted you via message. We are always here to help and looking forward to hearing from you! Kind Regards, THE RUGS

“Website easy to navigate. Rug arrived very quickly, beautifully packaged.”

Helpful Report

Thank you for your wonderful feedback! 🌟 We're so glad you found the website easy to use and that your rug arrived quickly and beautifully packaged. We hope to serve you again soon! 😊

“Love the rug. Quick delivery and it was flat within a few hours. Feels really good. Would defibuy another one”

Helpful Report

Thank you so much for your lovely feedback! 🌟 We're thrilled to hear you’re happy with your rug and the quick delivery. We’d be delighted to serve you again anytime! 😊

“Just what I needed, perfect for pets dog hair doesn’t get stuck to it like most rugs, so easy to hoover and doesn’t get sucked up by the hoover like other rugs I’ve had. Haven’t washed it yet but I’m sure it will be fine. I also ordered the green by mistake when I actually wanted the grey and the customer service was great they changed my order so fast I was worried it would be too late. Thank you!”

Helpful Report

Thank you so much for your lovely feedback! 🌟 We're so happy to hear the rug is working perfectly for you and your furry friend! Also, we're glad we could quickly assist with your order. We look forward to serving you again! 😊

“Excellent company with great selection of rugs and very good service. Had already returned a rug to another seller as it was not suitable and was delivered folded, which resulted in heavy creases. Our rug from The Rugs was delivered rolled and was perfect for us. Very pleased.”

Helpful Report

Thank you so much for your lovely feedback! 🌟 We're thrilled to hear you’re happy with your experience and your new rug. It means a lot to us to know that everything arrived just as you hoped! We look forward to serving you again in the future. 😊

“Lovely rug just what I had been looking for. Looks great in my lounge.”

Helpful Report

So glad to hear you found the perfect rug! Wishing you lots of cozy moments in your lounge ✨

“A really lovely rug. it looks amazing thankyou”

Helpful Report

Thank you so much for your kind words! We're thrilled to hear you love your rug 💛

“Not received the rug yet , which was two wks ago that it was ordered .. so you’ll get a review when I see it .. not a happy bunny as they say”

Helpful Report

We are sincerely sorry to hear about the inconvenience you have experienced. Please be assured that we have reached out to you directly to offer a resolution and compensation. If you would kindly respond at your earliest convenience, we would be more than happy to assist you further. 🙏

“Look as good as more expensive brands.”

Helpful Report

Thank you for your wonderful feedback. We are pleased to know that the quality of our product met your expectations.😊

“Lovely modern rug”

Helpful Report

Thank you very much for your kind review. The rug looks beautiful in your space, and your puppy is a charming addition to the photo. We are delighted to know you are pleased with your purchase.😊

“Very pleased brought 1 then had another 2 thank you”

Helpful Report

Thank you very much for your kind feedback! 😊 We are delighted to hear that you were so pleased with your first purchase that you decided to order two more. The rug looks excellent in your photo!

“Good transaction experience everything as planned as promised”

Helpful Report

Thank you for your kind feedback! We're very pleased to hear everything went smoothly and met your expectations.😊

“Excellent quality rug, far exceeded my expectations especially for the price. Definitely recommend this company”

Helpful Report

Thank you so much for your lovely feedback! We're thrilled to hear the rug exceeded your expectations and that you're happy with the quality. We really appreciate the recommendation, and the photo looks fantastic! 😊

The Rugs is rated 4.6 based on 2,657 reviews