The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.55

4.6 Rating 2,025 Reviews

88 %

of reviewers recommend The Rugs

4.6

Based on 2,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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479

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the quality, variety and price of the two rugs we bought. Excellent delivery too - what's not to like?”

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“Perfect colours shapes sizes and non slip action very happy 😊”

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“Great quality. Looks stylish. Perfect for our garden.”

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“Excellent value very pleased”

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“The rug was very good, although slightly less pile than I assumed”

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“Nice product 5* delivery”

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“Perfect colour for my living room . It's a Hardy carpet and easy to keep clean . Very competitive price 👍”

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“Nice rug, good colours and quality. Timely delivery. Very happy.”

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“I have brought 2 rugs off you and love them both . They are exactly what they look like in pictures on line”

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“The rug was nice but very thin. It was also too small for what we wanted though when we tried to send it back and choose an alternate, the post office said it was too big though The Rugs state too small to collect. Disappointed as we wanted to change it. It is still in the packaging unused.”

Helpful Report

Hi Jane, Thank you for your review. Normally, rugs up to 120cm are being sent from the post offices and this is the standard process. We have not encountered any problem with this till now. Unfortunately, we could not see the message that you mentioned in your review. If you could not send the product via the post office, we would love to help you with arranging a collection. Your experience is crucial to us. If you respond to the message we sent to arrange a free collection, we would love to help you with your request. We will be waiting for your response. Kind Regards, THE RUGS

“Good quality product and value for money. Speedy delivery and good communication. Lots of choice on website”

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“Good quality and perfect timing. Absolutely I can advice this rug.”

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“Very nice rug, delivered on time, and blends in lovely with my furniture”

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“Excellent rugs, good quality, wide choice and very reasonable price. Highly recommended.”

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“The packaging of the rug wad really good but I have placed this rug in my hallway on top of the carpet to protect it . It doesn't stay in place at all, just bunches up .”

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Hi, Thank you for sharing your experience with us. We are sorry for your experience with your order. We clearly stated that the rug gripper is highly recommended for the model you purchased in the rug's description. We are always here to help - we sent you an email to help you with the issue you faced with your order. Thank you for your understanding. You are always welcome! Kind Regards, THE RUGS

“I have bought 3 nature indoor/outdoor rugs for my indoor space and I really love them! They have a beautiful natural feel without the bulkiness of other sisal rugs I have bought in the past. This makes them very easy to clean. In fact, they do not show the dirt at all and they are very hard wearing, so I would strongly recommend them for high traffic areas where you want to create a natural, bohemian or rustic vibe. I had a bit of a problem with the third rug I bought but The Rugs was swift to get the problem sorted. In short, this is a lovely rug and the customer service has been excellent, so I am another satisfied customer.”

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“So far so good. Delivered on time and rugs of a good quality.”

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“I was very pleased with the quality of my rug but the delivery was a desaster it took three attempts to delivered it I’m sorry but I won’t be using this company again”

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“Returned an unsuitable rug. (Collection was two days late.) Packaging and rug was damaged in transit apparently. No refund of £144.90 Refusal to return the rug to me…which I have paid for. Too much stress for a disabled pensioner. Unbelievable. AVOID!!!”

Helpful Report

Hi, Thank you for sharing your experience with us. We are sorry for your experience with the return process. We received the returned item damaged during transit. For such situations, we stated the part below in our previous collection message; "Please take a photo of the packaged item before collection and keep the image. In case the product arrives damaged or dirty, you may share these images as proof. Please ensure that the item is well-packed to prevent any damage during the carriage. Otherwise, no refund can be issued." Since the rug was not packaged safely and was defective during transit, we cannot issue a refund for your order. You informed us that the packaging could not be done safely after we received the returned item. We would have helped you with the packaging if we had been informed about this issue. Thank you for your understanding and your attention. Kind Regards, THE RUGS

“Excellent quality and vibrant colours, just what I wanted”

Helpful Report

The Rugs is rated 4.6 based on 2,025 reviews