The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug arrived really quickly. I love the colours and the quality of the rug seems good too. My only little gripe is that the rug was so tightly packaged and it is taking some time to get it to lay flat - it is still quite rucked up in places”

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“I have received the wrong order. Notified the company the same day. They waited almost a week to answer (and multiple emails). Now the rug I ordered is out of stock ... I would not recomend”

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“Really nice rugs. Good material and good size. Fast delivery and excellent customer service.”

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“Good value for the money spent.”

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“Absolutely love my new rug such great quality and a fab price”

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“Amazing rug... quality is incredible - would purchase this again and again!”

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“Fast delivery and excellent quality.”

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“Good selection of rugs and very reasonable prices.”

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“After an initial delay with delivery was rapidly resolved my rug was delivered very quickly. I'm delighted with my rug. It feels great under foot and looks very nice in my living room. I would recommend this company to anyone.”

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“great service rug came super fast”

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“Looks great, arrived quickly & I'm hoping it will wash well when the time comes 🙂”

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“Ordered in the morning and received it the next day with good tracking.”

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“Really pleased with the rug, great price and great service.”

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“Very quick next day delivery which is brilliant and good price. Also comprehensive care instructions. The rug is a lovely pattern but dropped one star as the white section looks a bit sparse as the backing shows through. Really pleased with the overall look however and how it has livened up the room. Would buy from this company again”

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“My rug was a genuine bargain and we all love it even the dog xx”

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“G reat rug but when I washed it in machine it ripped not sure if the washing machine was to small it 9kg but very upset has it’s such a lovely rug”

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“Perfect rug.. very confortable”

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“Great rug at a great price. Perfect size and the choice of different sizes was really good. I m extremely pleased with the rug and will definitely use the company again when needed.”

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“Very happy with my new rug, great colour and very reasonably priced”

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“Need to return the rug it’s cut in even and no matter how I try and lay it with furniture on top or not it has a crease in it an kids trip over it’s a health hazard.”

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The Rugs is rated 4.6 based on 2,751 reviews