The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Condition arrived on time!”

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“I did not expect the quality to be THAT good compared to how much I paid for it. Definitely recommend this website to everyone!”

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“Great service, good product”

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“One of the best experiences I had. The order came the next day and the prices are very affordable!”

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“Great value for money & next day delivery”

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“Really happy with the rug and customer service. The delivery company was a challenge but The Rugs persisted and sorted it out. Quick responses and reassurance about receiving it. Would definitely recommend this company”

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“Rug pattern and colour is great. However, the rug was so tightly rolled and who knows for how long, despite being down for 2 months now, it still does not sit flat on the floor. Emailed company, no reply”

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“Oh my god so chuffed with my carpet from this company, can’t believe the price and will definitely be ordering again!”

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“Very quick and efficient service.”

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“Very pleased with my new rug , so pleased ordered another one , great value and excellent service arrived within 2 days , will definitely be ordering again , rug looks great in my lounge , very happy”

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“Great little rug. Rhapsody Berber Design. As nice as advertised. The grey was a bit darker than expected but I am still happy with the purchase”

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“For the price and service absolutely amazing. Will be my go to place now . In a house with pets and kids expensive rugs are a no go as we need to change more offer. The rug I got was much better than expected and looks great. Always complimented and I never tell anyone it was only £40!!”

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“Love the rug and good value”

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“Very impressed by this company. My rug was delivered soon after ordering and was as described, Would recommend.”

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“Saw some nice rugs & great prices will definitely buy from them again !”

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“Very happy, seriously good value and quality. Would definatley reccomend.”

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“This was my first purchase from The Rugs, I was pleased with the item I bought and it was well priced.”

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“Good value - I will buy again”

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“I am very happy with my rug! The delivery time was super fast which I loved because I just got it in time for Christmas. Thank you for such a great service.”

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“Cant believe how soft it is. The fact that its washable was a real draw for me with 2 kids, a dog & cat. With all the pet hair the backing being non slip was also a great idea, wasnt sure how secure it would be on my wooden floor but it is great. It will move with no weight on so great for moving around for cleaning but as soon as there is a foot or paw it doesnt go anywhere. No more sticky liners that attract hairs/dust. I went for the large size that said it can fit in a 10kg washer............. it took a bit of folding, scrunching and a couple of attempts but it went in. My mashine has a thinner drum not deep (as previous one was) and once I remembered to scrunch/fold and push up rather than back it all went in. Put it on a cool wash and wow its washable! Once washed I layed it flat back on my floor with the fire on mopping the damp underneath then hung it over the banister to finally dry. Very impressed. Photo taken after a wash.”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews