The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love this rug good value for money came within 2days and is so soft”

Helpful Report

“Lovely Rug for the garden. Did the job it was meant to do. Colour was spot on and lovely tough material”

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“Very thin and cheap looking but good colour”

Helpful Report

Hi Ang, Thank you for your review. Your partial refund has already been issued upon your preference. As we have already offered, if you do not want to keep the rug, we can still help you to return the product for free, for a full refund. Please feel free to contact us again, we would love to help you anytime you need. Kind Regards, THE RUGS

“Excellent quality, we've put it down in our conservatory. Looks very good.”

Helpful Report

“I bought two of the largest ones for the lounge Really nice quality, so I ordered another two for the other lounge They butted together really well, I would recommend them.”

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“I've ordered door mat and I was sent wrong order a small rug”

Helpful Report

Hi Adnan, Thank you for your feedback! Your order contains only one product. And the item has been successfully delivered. We apologize, but our thorough review of the photos you provided confirms that the small rug in question does not belong to our inventory, nor was it dispatched by us. Please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

“Good quality bit lighter than I thought. Overall very pleased with them. Delivery was fast.”

Helpful Report

“Light weight easy to clean and nice”

Helpful Report

Hi, Thanks for sharing your feedback on The Rugs! We are so glad you are happy with your purchase – our goal is to make sure our customers are satisfied when they leave with any of our products. We are constantly striving to maintain the highest level of customer service, and your kind words are an encouragement. We contacted you regarding your order to address any issues you may have, please let us know how we can help you further! Kind Regards, THE RUGS

“Love the rug. Great design and quality. Reasonable price. Good bye”

Helpful Report

“I love my rug , good quality,and a good price , would definitely use The Rugs again .”

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“Excellent service rug is lovely. Colourful and very good quality”

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“Easy checkout. Quick to arrive. Looks exactly like the pictures. Really pleased. Thank you. Zena”

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“Great kitchen and outdoor rug. Good quality and price. Prompt delivery”

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“Beautiful rug. Soft and comfortable to sit on. Feels a little like silk with a gleam when the light touches it.”

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“not true to size”

Helpful Report

Hi Kayley, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards The Rugs

“Love love love my purchase. And so does my dog 🥰.”

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“Love it!!”

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“Arrived promptly. Very happy with my purchase”

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“Rug was delivered very quickly. Very pleased with it. Bright colours and laid flat quickly and easily. Would order again from this company”

The Rugs 5 star review on 28th September 2023

Helpful Report

“A prompt delivery of a very nice rug. A little bit disappointed that after a week of being on the floor ontop of a carpet and dispite folding the rug in the opposite direction of the folds caused during transit, I still have folds. Also the rug moves so have needed to buy a rug gripper.”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews