The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product is fantastic. Just look like the picture on the website. Love the colour of the Rug.”

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“I was surprised at how amazing the rug was. I have to order another one because this wasn’t a colour match for me. I initially bought it thinking I would go for a grey sofa”

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“Lovely rugs look great in my bedroom would definitely recommend”

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“Perfect look very good soft”

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“Not what I expected ,as shown in picture.”

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Hi Kosar, Thank you for your review. We apologize for the item not meeting your expectations based on the picture. Rest assured, we have already contacted you regarding your experience. To better assist you, please provide additional details about the issue or how it differs from your expectations. Your feedback is crucial to us, we are always here to help to resolve any issue promptly! Kind Regards, THE RUGS

“Lovely rug as described.”

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“Beautiful rug indeed..very elegant, so happy with my purchase.. Highly recommended ✨️”

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“Amazing quality “picture don’t do justice, feels so nice on feet “great value “will 100% use THE RUGS again, have recommended to friends”

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“Good quality rugs at the right price backed up by 5* customer service and delivery!”

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“Delighted with my rug. Very soft and quick delivery. Gives my room a cosy feel”

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“Great! I can't complain”

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“Looks nothing like it’s pictured. I emailed and have ahead no response. Awful quality.”

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Hi Emily, Thank you so much for your feedback. We're sorry to hear that the item doesn't match your expectations, and we apologize for the delay in our response. Our team is actively addressing the issue, we contacted you to discuss the best solution, whether it's a replacement, refund, or another preference you have. Please feel free to contact us anytime. Kind Regards, THE RUGS

“This site has good collection and different sizes available . Delivery is fast as well.”

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“Great service quick delivery excellent value for money”

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“Excellent value and quality plus exceptional delivery”

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“Ordered on Monday, delivered on Tuesday. Great value, and super fast, no issue delivery. Very happy customer.”

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“I have gotten two rugs here now and I completely love the quality . I would definitely buy again”