The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really impressed with this rug. We wanted one for inside our home but because we have dogs we wanted to be able to wash it. This rug feels much more like a “real” rug than other outside rugs do. Less plastic like and more fabric like. It was on sale when we bought but would have been worth the original price.”

Helpful Report

“Came on wrong day after I paid for special delivery”

Helpful Report

Hi Olivia, Thank you for your review. We are sorry for your experience with the delivery process. We are doing our best to provide better customer service, however when it comes to delivery issues, unfortunately, we rely on courier companies. We refunded the payment for the Saturday delivery to compensate for this delay. Again, please accept our apologies for the inconvenience. You can contact us anytime you need. We are always here to help in any way we can. Kind Regards, THE RUGS

“Very pleased with the service when ordering and with the rug that I ordered. Thankyou”

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“Very pleased with the rugs and excellent delivery service.”

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“Order my rug and within 24hrs it was shipped delivered and on my floor 😁 quality is good and size is accurate 👌”

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“I never received the rug”

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Hi Daniel, Thank you for your review. We would appreciate it if you accept our apologies for the inconvenience caused by the courier company. Unfortunately, we are not provided with updates on the arrival of all individual shipments, and therefore it is difficult for us to recognize situations like this unless we are informed by customers. When we received your review, we realized that the consignment was lost during the delivery process and we issued a full refund for your order. Again, many apologies for the inconvenience. Kind Regards, THE RUGS

“I've just purchased a new rug for the door step and I ĺove it! The website was super easy to use and great communication after the purchase. Delivery was on schedule with updates given. The rug was as described and really good quality. Very happy with my purchase so thank you. Would recommend!”

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“Very poor and also the collection never is coming”

Helpful Report

Hi Vasilika, Thank you for your review. According to the latest update from the courier company, they have attempted collection but could not find anyone at the provided address. We have sent you a message and shared the picture and the GPS provided by the courier company, however, we could not receive a response from you. If you can check the picture and GPS we sent, we would love to assist you further as per your confirmation. Kind Regards, THE RUGS

“We are generally pleased with the look and the colour pattern. However, despite rolling opposite to how it was delivered, the folds remain stubbornly rather than flattening as we hoped. Maybe we need to be more patient!”

Helpful Report

Hi Charles, Thank you for your review and appreciate to hear your thoughts on your order. We are sorry for the issue you faced with the rug. We do our best to provide the best service and do care about your feedback a lot. We provided the care instructions for the rug and offered compensation. Again, sorry for the inconvenience. We are always here to help! You can contact us anytime you need. Kind Regards, THE RUGS

“Fast delivery and a good price unfortunately the rug was wrapped in a tight plastic sleeve and a corner of the rug had doubled back on itself during wrapping so still trying to get it flat after a week or more after laying it on the floor”

Helpful Report

Hi Chris, Thank you for your review. We have contacted you to help you with the inconvenience you experienced. Unfortunately, we could not receive a response from you. If you return to our message, we would love to help you with the problem you mentioned. Kind Regards, THE RUGS

“The rugs are very attractive and good value at the price.”

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“Great price, speedy dispatch, and best of all love the rugs we bought.”

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“The rug I purchased was ideal just what I needed will puchase another one soon. The delivery was very fast I would highly recommend them,all the best Steve.”

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“Good rugs and fast delivery”

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“Good delivery but they have sent me the wrong colour rug! It has been packaged wrongly and says it’s the colour I’ve ordered but it’s blue-not brown. Contacted customer service and I’m hoping they can sort it out. It’s just frustrating as it hasn’t been a smooth transaction.”

Helpful Report

Hi Stephanie, Thank you for your review. As we have already shared the details with you, the rug you have received is the correct rug. The mentioned rug is brown in general and has some blue in the corners. We arranged a collection to collect the rug from your address upon your request. It was a pleasure for us to help you. Please feel free to contact us again anytime you need. Kind Regards, THE RUGS

“Perfect for my seating area in my garden”

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“Lovely rug the colour is just what I wanted looks better down and the price is brilliant!”

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“Prompt delivery, exact colour and a really good rug for the money paid.”

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“Love this rug.....it's good quality at a fabulous price. Looks fabulous in my lounge.”

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“Lovely rug. Fast delivery”

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The Rugs is rated 4.6 based on 2,751 reviews