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The Rugs Reviews

4.6 Rating 2,751 Reviews
90 %
of reviewers recommend The Rugs
Company Reviews Product Reviews
1,899
 Metrics Info
4.6
Based on 2,751 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Easy
Read The Rugs Reviews

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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Rebecca O
Verified Buyer
“Absolutely stunning, pictures don't do it justice. I really wanted a stylish patterned green rug with a low profile so I wouldnt trip on it, this rug did not disappoint. great size and great addition to our lounge.”
The Rugs 5 star review on 21st June 2023
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Sue H
Verified Buyer
“Excellent quality, very happy, reasonable price”
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Lorna M
Verified Buyer
“Great rug. Just what I was looking for!”
Helpful Report
Anonymous
Verified Buyer
“Incredible price and quality. I honestly didn't expect it to be so good. Will 100% be purchasing more! Thank you!”
Helpful Report
Leanne J
Verified Buyer
“Great company, a pleasure to do business with, great service & fast delivery”
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Claire M
Verified Buyer
“Great service, prompt delivery and reasonable pricing”
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Teresa D
Verified Buyer
“Very pleased with my rug great value for money.”
Helpful Report
Jenny R
Verified Buyer
“I got a duck egg colour small shaggy rug. The colour is spot on and I'm very pleased with the quality and delivery time scale.”
Helpful Report
Maureen L
Verified Buyer
“Nice rug perfect colours for the room very fair price swift delivery .”
Helpful Report
Keely C
Verified Buyer
“Not all that happy with rug as it malts really badly and I have a 7 month old and I’m concerned she’s going to choke on the fluff that comes off it, the colour is good tho”
Helpful Report
Hi Keely, Thank you for your review. We are sorry that your expectations were not met. We contacted you regarding this issue but did not receive a response. We are always here to help! Please feel free to contact us anytime. Kind Regards, THE RUGS
Carole N
Verified Buyer
“Excellent choice and excellent service”
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Nicola D
Verified Buyer
“Lovely quality and super fast delivery.”
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Karen B
Verified Buyer
“Rug was exactly as advertised. Great quality. Use in my kitchen and thought it would get dirty fast but it still looks new. Spills wipe off easily. Love it”
Helpful Report
Helen D
Verified Buyer
“I’m really pleased with the rug I bought. It was just as described and just what I wanted. Free and fast delivery. Would highly recommend. Good communication and tracking service. I would not hesitate to buy from them again.”
Helpful Report
Carole L
Verified Buyer
“Absolutely fantastic loved them . Well worth the money .”
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Claire C
Verified Buyer
“Nice rug - bought to match a hall runner. Very easy transaction and speedy delivery. Would use this company again as hassle free.”
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Denise W
Verified Buyer
“I ordered 2 rugs. Both were delivered quickly & of excellent quality however one didn't quite suit my decor so needed to be returned. The return procedure was also quick & easy and I received a refund promptly. The rug I have kept looks fab & I am happy to recommend to others”
Helpful Report
Stephen B
Verified Buyer
“After reading the reviews on trust pilot I was a bit dubious but I decided to go ahead. I’m not one to leave a review but for £50 and for the quality of the rug I had to. Great rug and 100% recommend.”
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Anonymous
Verified Buyer
“Excellent quality, would highly recommend”
Helpful Report
Lindajane W
Verified Buyer
“Very poor quality a lot of colour bleeding!!! Delivered very creased and corners very bent Would definitely NOT recommenda complete waste of money worst rug I’ve ever purchased and would never use this company again !”
Helpful Report
Hi Lindajane, We appreciate you taking the time to provide your feedback. We apologize for not meeting your expectations. Despite reaching out to address this matter, we, unfortunately, did not receive a response from you. Please know that we are always available and willing to assist you. Best regards, THE RUGS
The Rugs is rated 4.6 based on 2,751 reviews
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