The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely door mat, fits in perfectly with our Moroccan-themed hallway. Everyone comments on it. Very happy customer. Thankyou”

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“A beautiful door mat, great quality and great price. Really impressed by next day delivery at no extra cost.”

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“Lovely rugs to suit everyones taste, service fast and efficient thank you”

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“Ordering was simple and delivery exceptionally quick. Rug came with instructions for settling the creases and they worked. Would definitely recommend.”

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“All I wanted x”

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“Great item and service”

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“Very easy to order, very quick delivery. Will definitely order again from this company when I am looking for rugs.”

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“Fantastic communication, delivery arrived promptly and when there had been an error it was rectified promptly and regular emails so I knew what was happening - very impressive”

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“This rug sheds a lot of fluff I have had it for 1 week and I have thrown it away it’s scruffy and balding I do not recommend this rug .i followed the recommended instructions”

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Hi Patricia, Thank you for sharing your feedback about our rug. We apologize for the shedding and scruffy appearance you experienced within just one week of use. We understand your frustration and would like to address your concerns. While shedding can be a normal occurrence for certain types of rugs, we acknowledge that the extent of shedding you experienced was not within our expectations. We apologize for any inconvenience caused by this issue, despite following the recommended care instructions. We would appreciate the opportunity to make things right. Please reach out to our customer support team with your order details so that we can address the issue promptly and find a suitable resolution for you. Thank you for bringing this matter to our attention. We value your feedback and apologize for any inconvenience caused. Best regards, THE RUGS

“Absolutely beautiful such good quality looks great in my garden the great price to”

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“The new rug arrived and it was just as expected if not better the size is perfect and the rug is soft and ideal for passing feet and a dog! Love it!”

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“Great quality Front Door Matt, I liked it so much I purchased another one exactly the same. Good Delivery speed.”

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“Great product and delivery as promised!”

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“Decent quality but like a lot of potentially 5 star reviews are let down by courier firm sloppy and abysmal failures to do their job. Evri and DX should be investigated and start using better qualified English speaking drivers”

Helpful Report

Hi Gary, Thank you for your review. We work with DHL and DX Freight for deliveries. We are aware of the problems with courier companies, unfortunately, we experience the same issues with every company. However, these problems are mostly caused by specific drivers. Every delivery depends on the drivers working in that local area. Our customers' experiences are precious to us. We are always here to help with any issues. Kind Regards, THE RUGS

“The rug arrived quickly and wrapped well to keep it clean”

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“Overall very pleased with the look of the rug and very easy to keep clean. The only downside is that it has curled at the edges wh8ch we were nit expecting and have had to attach velcro the keep it flat”

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“Very happy with my rug and well worth the money. Vaccums really well”

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“Hopeless company!! Tried multi times to get a response via email you can't talk to anyone if your lucky you'll get automated "Cindy" who was going to chase up my order and I never heard a peep back. So I would go near this company”