The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my rug, looks good.”

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“Great rug really happy and delivery was really quick.”

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“Highly recommend 5* delivery quick I'll be buying again”

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“Nice rug but not worth £50. Like a carpet off cut really. Bit disappointed to be honest. I don’t hate it. Looks ok .”

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Hi Judith, Thank you for your review - we appreciate hearing back from you. We are sorry to hear that the rug did not meet your expectations. We are always here to make our customers satisfied with the whole process. We are glad to have been able to compensate for your disappointment and to hear that you would like to keep the rug. Again, please accept our sadness for your dissatisfaction. You can reach out to us anytime you need! Kind Regards, THE RUGS

“Ordered the rug, received emails saying it had been shipped and was even given a number to track. Checked the courier website and it said they were expecting it. Only to then receive an Email saying they didn't have that rug in stock anymore and that I'd get a refund. Refund did eventually come in, just irritating when I had all the things saying it was coming so it confused me.”

Helpful Report

Hi, Thank you for your review - we appreciate to hear back from you. We are sorry for the misleading. A product can be sold rarely more than once because it is sold on multiple platforms as a glitch. Since the last unit of the product you desired was sold, we issued a full refund for your order right away. Again, please accept our apologies for the inconvenience. We are always here to help! Please feel free to contact us again if you have any other inquiries. Kind Regards, THE RUGS

“Really good quality rug. Fast delivery too”

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“Very happy with purchase it is my second one , so easy to clean, all as described with small children and animals just right rug to have”

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“I am extremely happy with my recent purchase it is good quality and exactly what I wanted”

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“very good quality but delivery man didnt ring yhe bell so had to come back”

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“Delivery is extremely fast. Looks great in our living room. Modern and easy to clean, got a lot of compliments from friends. Highly recommend.”

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“Lovely rug. Customer service excellent”

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“I love my new gorgeous rug.”

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“Stunning rug even nicer than I imagined it would be very happy”

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“Love this rug, great quality. Fast delivery. Value for money”

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“The product was of good quality and competitive ly priced. Upon arrival it was not suitable for the purpose I intended so the company collected and refunded my payment without protest. I would be happy to purchase from this company in future.”

Helpful Report

Hi Mr Denis, Thank you for your review - we appreciate hearing back from you. We arranged a collection for today (23rd of February) as you requested to receive the product for a full refund since you requested to return the product for a full refund. We will issue a full refund once we receive the consignment. We will also update you once we issue a full refund. Thank you for your understanding and patience. You can reach out to us anytime you need! Kind Regards, THE RUGS

“This rug is gorgeous . Lovely and plush super soft . Very happy will buy again”

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“I have 5 washable rugs which I purchased over the last year and they are marvellous”