The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery, affordable price and lovely quality. Very pleased indeed. Thank you 😊”

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“Very quick delivery and communication”

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“Lovely rug and prompt delivery, over the moon with it.”

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“Great rug at reasonable price”

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“Love love my rug feels great underfoot lovely colour thank for the quick delivery”

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“The rug I brought was very nice and the colour was perfect.”

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“The rug was delivered on time and looks great”

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“Very happy with my new rug. Good quality Will buy again from you.”

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“The carpet came very quickly. It was curled up but straightened out quickly. It is very beautiful. I am satisfied”

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“Beautiful rugs. But delivery delayed. States next day delivery but did not happen.”

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“Absolutely gorgeous.”

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“It looks lovely but it won’t go flat and the edges aren’t straight, seems slightly out of shape. I’m a bit disappointed”

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Hi Claire, Thank you for your review - we appreciate to hear back from you. We are sorry for your experience with your order. We provide the best customer service to make you happier with your order. We sent you a message to get some photos of the rug you have to help you with your order. We are waiting for your response. Again, we are sorry for your experience. We are always here to help! Kind Regards, THE RUGS

“Great product, great price and prompt delivery.”

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“Excellent customer service from The rugs. Highly recommended!👌🏾”

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“Absolutely love this rug. Perfect in our dining room, looks modern yet rustic and very good quality. Already browsing to get a rug for our living room!”

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“Good communication Does what it says on the box Lovely rug”

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“Beautiful rug love the design and quality, affordable, great service and delivery.”

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“Not like picture. Very thin and a lot darker”

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Hi Julia, Thank you for your review - we appreciate to hear back from you. We are sorry for your experience with your order. We provide the best customer service to make you happier with your order. We sent you a message to get some photos of the rug you have to help you with your order. We are waiting for your response. Again, we are sorry for your experience. We are always here to help! Kind Regards, THE RUGS