The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased looks very good”

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“It's lovely very pleased with it”

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“Fantastic service thank you!”

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“I waited more than 10 days for rug to arrive, I was out when it arrived and a neighbour took it in, if I was home at the time of delivery I would have refused to take it in! The rug is of good quality but not worth the wait.”

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Hi Kim, Thank you for your review. We apologize for the inconvenience you experienced with the delivery of your rug. We strive to provide timely deliveries, and we are deeply sorry for the delivery issue and the inconvenience this may cause. We contacted the courier company to prevent any future incidents. We appreciate your feedback regarding the quality of the rug. If there is anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is our priority. We are always here to help you. Kind Regards, THE RUGS

“Excellent quality rug,delivered promptly Would recommend”

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“I have bought several rugs from the shaggy collection and they are good quality and reasonably priced.”

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“My rug was delivered very quickly. The rug looks exactly the same as the picture and is of good quality.”

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“The rug is lovely,I’m so glad I bought it , quality is really good.”

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“Good quality. Good colours. As described”

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“Looked a long time for a rug to match my kitchen and found thd perfect one looks lovely in my kitchen and the quality is good”

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Hi Marjorie, Thank you for your review - we appreciate hearing back from you! We are sorry to hear that the thickness of the rug did not meet your expectations. Please be aware that we specified the rug's features in the description. Neverlethess, we are truly happy to compensate for your experience. Again, thank you for reaching out to us, and let us help you with your order. We are always here to help! Kind Regards, THE RUGS

“Lovely rug would buy again”

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“Kept informed, delivery when advised.”

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“Great rug and great price, needed something short pile as I have pets so i can run the carpet cleaner over it, doesn't say you can do that mind you regarding cleaning it but it doesn't say you cant and it's done it no harm.”

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“Excellent quality and fast delivery great for my kitchen”

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“Great company to buy from next day delivery and it came the next day. Absolutely fab service thank you can highly recommend would buy again.The Rugs”

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“Very nice and soft”

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“This is the second new rug we’ve bought from The Rugs Company. Both new rugs come very well protected to avoid any damage. Our latest very large rug sits superbly in our lounge, we’re extremely satisfied with quality of the products which were bought at very reasonable prices. Next day delivery if bought during a weekday. Would most certainly recommend The Rugs Company, we will purchase our next rug from them again without any hesitation.”

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“The colour, looked more ochre on the pictures, which I wanted, but it's more brown. But a lovely rug.”

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“Nice rug good colour”

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“My order was dispatched promptly. The rug came well packaged and looked exactly like the online picture and exactly as described. Beautiful rug that I have had lots of compliments on.”

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The Rugs is rated 4.6 based on 2,750 reviews