The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug is lovely however it is not a perfect rectangle and looks sqinty.”

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“Nice rug a lot thinner that I was expecting two weeks later its still curled up at the edges”

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“The rug looks great and feels really good. I haven’t washed it yet, but it would fit in the machine and that’s what I needed as it sits by the front door. The colours are strong and the fabric doesn’t feel cheap. I would definitely recommend.”

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“Excellent quality rug, and fast delivery, a relative bought one too when she saw it. Would recommend. Excellent customer service. Very satisfied.”

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“It arrived later than expected . But it looks ok look forward to using it”

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“The rugs we ordered arrived when promised, were very well packed and just what we wanted. Even had helpful instructions how to lay them.”

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“Rubbish quality”

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Hi Khatija, Thank you for your review. We are sorry to hear that your order has not met your expectations. In the situations like that, we help our customers willingly. We have contacted you regarding your dissatisfaction. We arranged a free collection for the date you preferred. Also, your full refund has been issued. If there is anything else that we can do for you, please feel free to contact us. We would love to help you further. Kind Regards, THE RUGS

“I'm very happy with my rug thank you”

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“The rug is beautiful, looked exactly like the photos and excellent quality for the price. Delivery was very fast, happy with my purchase and service.”

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“Fast delivery and very easy to purchase.”

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“Good service ,lovely rug,I'm very pleased.”

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“I am delighted with my new rugs. They look good, and I definitely need washable rugs as I have dogs. One of my dogs made a right mess with his muddy paws soon after I’d put the rug down. I put it in the washing machine and it looked as good as new when it dried.”

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“I love my rug,the grandchildren love my rug,everyone loves my rug lol. Excellent value. The quality is amazing....thankyou”

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“Very pleased with my rug purchase. Arrived very quickly and had no lines or marks as was said May have to settle down after transit. All good. Thanks.”

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“Was very impressed with the service. It was very quick to arrive. Price was also very reasonable.”

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“These rugs are fantastic if you have dogs. Deep pile, machine washable and good for reducing noise transfer from the kitchen to the granny annexe below. In fact I purchased another 2 the next day so now I have six in total.”

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“Delivered on time and I was quite surprised by the quality of the rug as the price was on the low side - impressed - will use The Rugs again if I need anything”

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“Absolutely beautiful rug, looks stunning in my room.”

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“Very pleased with my rug, excellent quality, looks good and fantastic price. Thank you.”

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“Great service and speedy delivery”

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The Rugs is rated 4.6 based on 2,751 reviews