The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

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“Brilliant service, rug as described, very fast delivery, thank you”

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“Gorgeous rug, super quick delivery. Very pleased with how grippy the non slip under mat is. Can't comment on washability just yet but feels very good quality, looks amazing and light enough to pop in washing machine when it does get dirty”

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“Nice rug, bit thinner than I expected but very nice.”

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“I bought two for my living room and orangery. The rugs are of great quality. They are soft and looks amazing in the space.”

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“Bought rugs many times from this company. Rugs are great quality and excellent value for money!”

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“Took time getting to me wasn’t informed of change of delivery time, driver lied saying he left card! No, Rug itself is ok”

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Hi Lorraine, Thank you for your review. We apologize for the delay caused by the courier company We are pleased to confirm that the item has safely arrived. We will have further discussions with our courier partner about how we can ensure that such problems do not occur in the future. Once again, we deeply apologize for any inconvenience this may have caused. Kind Regards, THE RUGS

“Arrived quickly.”

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“Excellent, really pleased with the rug. Such great value for a large rug”

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“Rug looks good, nice pattern, quick delivery and reasonable price.”

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“Absolutely love my rug. After searching online for a rug to fit my recently decorated spare room, it was difficult to find one in a good price range which is also good quality. ‘’The rugs” have fulfilled my expectations and have brought my spare room to life! The sizing is also perfect! 🥰”

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“The rug look lovely and delivery was super fast. It was thinner than I expected but I do really like the look of it anyway”

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“It was my second choice but turned out to be the best :-)”

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“I was unsure, mainly because of the price, but I am so pleased. It looks perfect and is good quality. Perfect delivery too. The photo I’ve added is literally just after I’ve unrolled it, hence the ridges.”

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“Very good for the price”

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“Great rug, the look of jute but without the hassle, easy to sponge out coffee spillages and easy to hoover with zero fraying or shedding. Delivery was great too, they provided a time slot on the day, ensured they delivered to the door and handed over to the right person (me). In all, would definitely buy from The Rugs again.”

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“I am so impressed with the quality of the rugs that I have bought another 2 rugs in the same design. Super fast delivery and excellent value for money”

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“Well I almost didn’t order because I emailed to get clarification on what rugs could be put on spin cycle and they sent a list of ones that can only be washed not spun, so basically it’s going to be a dripping rug or a risky spin”

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Hi Wendy, Thank you for your review. We do not recommend high-speed spins. You may wash your product through a low-speed program. We are sorry for the misleading. We contacted you about your experience. We have initiated a return and refund procedure. Your experience is crucial to us. Please let us know if you need further assistance. We are always here to help! Kind Regards, THE RUGS

“The half moon rug was delivered folded in half. This resulted in a crack in the backing. I taped this with gorilla tape. Hopefully this will last. Unfortunately my iPad for some reason will not allow me to send photos. ColinHall.”

Helpful Report

Hi Colin, Thank you for your review. We are sorry for your experience with your order. We contacted you to learn further about the issue. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards THE RUGS

“Perfect for my kitchen floor. A great quality rug for the price and delivery was quick.”

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“Love it its deep pile and really bouncy, the colour is vibrant blue definitely recommend”

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The Rugs is rated 4.6 based on 2,751 reviews