The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up late and looks nothing like the photo”

Helpful Report

Hi Charlotte, Thank you for sharing your feedback, and we apologize for the product not matching the online photo as expected.We contacted you regarding this issue. To ensure your satisfaction, we offer you the option to return the product for a full refund if you would like to do so. Your happiness with our products is important to us, and we are here to assist you with any further steps or questions you may have regarding the return process. Please let us know how you would like to proceed, and we appreciate your understanding. Kind Regards, THE RUGS

“Got an order confirmation, got confirmation from the delivery company that my order was due to be picked up. Over a week later, no more updates and no delivery came. The Rugs blamed the delivery company, the delivery company said the order was never given to them in the first place. The only good thing I can say is that they refunded me fairly quickly (hence 2 stars instead of 1). Was very disappointed as it was a nice design at a good price. It’s currently still available but now at a much higher price so I won’t bother trying again.”

Helpful Report

Hi, We apologize for the issues you faced with your order. We understand the frustration caused by the delayed delivery and the discrepancies in information. We appreciate that you received a quick refund, but we regret that your overall experience was disappointing. We take your feedback seriously and will investigate the delivery process to prevent such issues in the future. We're sorry for any inconvenience regarding the price increase. If you ever change your mind, we'd love to give you a better experience next time. Thank you for bringing this to our attention, and we appreciate your understanding. Kind Regards, THE RUGS

“Excellent, excellent company, great price, great service and great delivery, carpet/rug is superb, deep colour deep pile. Highly recommended.”

Helpful Report

“Absolutely love my new runner rug so much, I’ve actually just washed it in my machine on a 30° wash as directed and it’s currently hanging out my window drying off in the sunshine 😊 will absolutely buy from here again and I’m in need of a new rug for my lounge so won’t be long now.”

Helpful Report

“Good quality. Terrific value. Looks great.”

Helpful Report

“The rug arrived and the hem is longer than the rug. Disappointed with this as the finish isn't as I was expecting”

Helpful Report

Hi Gemma Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you. However, we could not hear back from you. Please feel free to contact us if you need any assistance. We are always here to help! Kind Regards, THE RUGS

“Happy with product”

Helpful Report

“Good selection of runner rugs with fantastic prices as well. Easy returns service. What’s not to like :)”

Helpful Report

“I haven’t received my rug or had any replies to my emails”

Helpful Report

Hi Anne, Thank you for leaving your review on Reviews.io! We've responded to your previous emails, but it's possible they may ended up in your spam or junk folder. We've encountered some challenges with the courier finding your address. We've received the necessary information from you and promptly informed the courier company. We're now working to ensure the smooth delivery of your order. If you have any further questions or need assistance, please feel free to contact us. We are always here to help! Kind Regards, THE RUGS

“Very pleased with my rugs. Good value for money. I use mine indoors in some areas. Excellent for my dogs when set and easy to clean. I also benefited from the sale for two of them which was a bonus!”

The Rugs 5 star review on 14th September 2023

Helpful Report

“We adore our rug. So stylish.”

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“Great selection and keenly priced for large rugs. Fast despatch and great communication.”

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“So far so good 😊”

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“Lovely rug and quick delivery.”

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“Excellent - just whaI wanted and at a reasonable price”

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“Absolutely gorgeous rug, I love it in the garden! Speedy delivery and excellent customer service.”

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“The rug you supplied me with was perfect ... except I requested black/charcoal and received pale grey. We were so up to our eyeballs in building work, we accepted the grey. You'd have got 5 stars if you'd sent the right colour!”

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“Rug is beautiful. Only issue was a dirty mark on one of the edges, which I've managed to clean off.”

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“I ordered two large rugs for my new house and they are perfect, very good quality and they look great, I will definitely be using this company again!”

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“I have been waiting for my order for over 2 weeks which I have paid for on next day delivery. I have contacted the company on multiple occasions and had no response.”

Helpful Report

Hi Esther, Thank you for your review. First of all, we would love to apologise again for the inconvenience. However, as we have explained, the consignment was dispatched on time by our end. The delivery has failed and the consignment has been lost during the delivery process. We are aware of the problems with courier companies, however, we experience the same issues with every company. Unfortunately, these courier companies in the UK are not operating with up-to-date systems and they constantly change their drivers. All of them refuse to get signatures by using COVID as an excuse, still. They do not use any other confirmation either which is not okay and not up-to-date. However, these problems are mostly caused by specific drivers. Every delivery depends on the drivers working in that local area. We try everything we can to solve these issues as fast as possible. In order to not keep you waiting we have issued your full refund immediately. Thank you for your kindness and understanding. Kind Regards, THE RUGS

The Rugs is rated 4.6 based on 2,751 reviews