The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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“Just the job. A perfect fit for our new summer house.”

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“Good quality , love the texture . Taking a while to flatten out .”

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“Terrible. Ordered a rug twice. Despite saying it was in stock, unable to deliver. Money taken twice, but refunds very slow. Had to chase them several times. Will not use this company again.”

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Hi, Thank you for your review on the reviews.io! We apologize for the issues you faced with your rug orders and the refund delay. Additionally, we're reviewing and improving our inventory management to reduce stock availability discrepancies between different sales platforms. We want to clarify that there was an error with the refunds, which is why they were delayed. To show our thanks for your understanding, we're offering you a discount on your next purchase. Please let us know how else we can assist you. Your satisfaction is crucial to us. Kind Regards, THE RUGS

“Good value very pleased”

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“I purchased the rug for my bedroom. It fits perfectly and is of excellent quality. The service was quick and professional.”

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“Lovely rug , so soft , arrived quickly and well packed, very good quality will definitely buy from them again .”

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“Very pleased..I brought two they look beautiful. Put them together on my patio,”

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“Great experience purchasing from this company - love my rug - great quality and fast delivery.”

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“Prompt service. Rug exactly as described in advertisement. Very pleased with purchase.”

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“Great service. And I love my rug. Thanks”

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“The rug looks good, it took some time for it to settle and it does like to move so we fixed it with carpet tape, since then we have noticed the shape has changed slightly so we have added more tape to keep it rectangle.”

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Hi David, Thank you for your review on reviews.io! We are glad to hear that you have loved the item aesthetically. However, we're genuinely sorry to hear about the concerns you've raised regarding its shape. We contacted you regarding this issue. If you'd be willing to share a photo of the issue, we would greatly appreciate it as it will help us better understand the situation and provide you with a suitable solution. Alternatively, if you'd prefer, you can also choose to return the product for a full refund. We are always here to help. Your satisfaction is crucial to us! Kind Regards THE RUGS

“Great website”

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“The rug is very poor quality”

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Dear Jennifer, We value your feedback, and we're sorry to hear you're not satisfied with the rug's quality. We've reached out to you to discuss this further. Your satisfaction is essential to us, and we're committed to addressing your concerns. If you would like, we may also take the product as a return for a full refund. Your experience is crucial to us. We are always here to help! Kind Regards, THE RUGS

“Lovely rug ,good price and very much non slippery , just what I needed , have not had to clean it yet though .”

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“A really lovely rug, looks just as advertised. Beautifully soft and easy to clean. Didn't get delivered the next day as stated but came a few days later...”

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“Good quality, great design and fast despatch.”

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“Excellent! Bought for the kitchen. Looks great and is practical and easy to clean.”