The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a large orange outdoor rug. It’s exactly like the picture and prompt delivery.”

Helpful Report

“Rugs arrived on time and quality appears to be good. Only just placed in position so time will tell.”

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“Good website, easy to navigate and good prices. Ordered Saturday afternoon with free next working day delivery. Monday was a bank holiday so was expecting delivery Tuesday. Monday received a text from DX couriers. We will deliver your parcel Tuesday. Tuesday morning received a text with a time slot. My Rug arrived in the time slot. The Rug is perfect exactly what we wanted. Very happy. We will now be ordering another Rug. Definitely recommend.”

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“A nice design, looks good on our decking. Good value in the sale”

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“Really happy with my rug,exactly as described,great price and arrived really quick.would definitely look here first when next looking for another one”

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“Really fab quality, exactly as pictured and looks super cute.”

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“The size I wanted was initially out of stock so I left a request to let me know when it came back in, and only a few days later I received email notification! Ordering was easy online and I’ll definitely buy from The Rugs again.”

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“Bought from you previously last year as I wanted an outdoor rug that wouldn’t fade. Pleased to say my rug has stayed its original colour so I decided to buy a larger one. Great quality, superb price and fast delivery. Thank you”

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“Excellent selection at seriously good prices. Delivery was fast and exactly as stated. The rug is perfect. I love it, it looks great and is really excellent value. I will be shopping here again.”

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“Very pleased with our patio rug. It looks perfect in our gazebo and the lovely colour really pops and brings our seating area to life.”

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“Brilliant choice of Rugs Machine washable option is fantastic as a pet owner Rug as described and great value Speedy service provided”

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“Good quality really nice little rug , good price and quick delivery. Very happy and I'm very sure will buy more . Thank you”

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“Very nice rug, good value and arrived quickly. Has been washed once already. Fitted easily into my 8kg machine and dried very quickly. Looks just as good after the wash. Is every bit as good as my ruggable.”

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“Excellent. Very pleased with purchase, rugs are really great. Great value and great delivery”

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“My rigs came and I was truly disappointed with the quality of these rugs ,I know they were cheap and they look cheap also ,so sorry 😞 OK for a door mat but that's all”

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Hi Lesley, Thanks for taking the time to let us know about your experience with The Rugs. We apologize for the disappointment and for the quality of the rugs not meeting your expectations. We are sorry that your experience was not a satisfactory one. We would like to get a better understanding of what went wrong and how we can make things better. Could you please tell us more about it? Thank you again for your feedback. Kind Regards, THE RUGS

“Didn't keep this rug only because it was too small but quality appeared really good worth 5 stars”

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“Very happy with my new rug, delivery was exactly as promised and the rug is of a good quality and colour is exactly as per the advert.”

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“excellent quality rug at a great price and the delivery was the next day, would recommend to anyone to purchase from this company and they always keep you updated as to when to expect delivery”

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“The rug looks really nice but it's very thin and not that comfortable”

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Hi Rima, We understand your concern regarding the thinness of the flatweave rug. It's true that flatweave rugs are intentionally designed with a thinner profile to achieve their distinctive look and feel. If you find that the thinness doesn't meet your comfort expectations, we want to ensure that you're fully satisfied with your purchase. We offer you the option to return the rug for a full refund if it doesn't meet your needs. Your comfort and happiness with your purchase are important to us. Our team has reached out to you and they will be more than happy to assist you further with the return process and any other inquiries you may have. Kind Regards, THE RUGS

“Both rugs are great! Easy to order, arrived on time, good price.”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews