The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible the rug was not in good condition at all, got left at my front door with out any notice it was there”

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“Really liked the products - reasonable prices, good quality and very efficient customer service and delivery.”

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“I’ve been looking for a rug for my living room that was decorated 8 months ago with no luck then stumbled upon this website and found the perfect rug.”

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“Fab rug, a little thin but for the price its amazing. Fast delivery.”

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“Absolutely love this rug its soft to the touch, the colour is really nice, stays put and in its place,many different colours to choose from, and to top all that its machine washable,what more could you ask for,will definately be buying more of these in the future.”

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“Fantastic shopping experience from start to finish. Fast delivery, great price and love my rug! Highly recommended”

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“The rug is very nice and soft. Good texture and easy to maintain. Due to the late delivery I gave it 4 stars and it was supposed to be next day delivery but came 3 days late”

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“Best carpet I ever have!”

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“Very happy with my rug.gies lovely .”

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“Great price, great quality and great delivery time.”

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“Very easy ordering. Rug despatched and delivered in super speedy time. Lovely rug, just what I wanted.”

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“Love our rug amd so good it’s large and still be able to get in the washing machine. The pups love it 😍 Great quality Nd good value for money. Excellent delivery service and was free”

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“The rugs have a nice pile - colour is true to photo on website - vacuums well and most importantly on wooden flooring - is truly non-slip - it is also washable but can’t comment on that yet as only just received them - very good value”

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“Lovely rug, modern and finishes off my livingroom”

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“Love the quality and material. Perfect color !”

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“Outstanding service, quick simple and super efficient. Excellent value for money. We really are over the moon with the two rugs ordered. Colours were true”

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“perfect rug for my hallway - bought an antislip layer for underneath. Great price!”

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“Lovely rug, great price, fast delivery. 100% better than that other rug company 'Woven'. A very happy customer, thank you.”

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“Excellent rug fast delivery looks lovely thank you”

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“I bought two rugs as they were washable. Upon using and washing one of the rugs, following the instructions, the rug now won't sit flat. Awaiting a response from the company. 20.08.21 I have been asked to change my review following my issue being 'dealt' with. If I could, I would reduce the start rating to zero stars but this option isn't available. After poor communication from THE RUGS (no name given from the person liaising with me), I booked an entire day off work to have the rugs collected. The courier didn't come. I now have to book a second day off and the company have refused to refund anything until they receive the rugs despite the reason to to return not being my fault. Appalling service and attitude from THE RUGS. Avoid at all costs.”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews