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The Rugs Reviews

4.6 Rating 2,751 Reviews
90 %
of reviewers recommend The Rugs
Company Reviews Product Reviews
1,899
 Metrics Info
4.6
Based on 2,751 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Easy
Read The Rugs Reviews

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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Sophie B
Verified Buyer
“Gorgeous rug, excellent value and super quick delivery”
Helpful Report
Anonymous
Verified Buyer
“Lovely rug and great quality for money. Doesn’t slip and great thermal quality. Design slightly different in colour (copper not as lustrous as it looked on site) but very happy overall”
Helpful Report
Maurice R
Verified Buyer
“They made we wait in for two whole days before eventually delivering it to the wrong address. Fortunately the person they delivered it to delivered it to me later that night.”
Helpful Report
Edil M
Verified Buyer
“I really love your product, I have 3 children and really needed a rug that was light and also washable this is my second order and I shall order more.”
Helpful Report
Cathryn H
Verified Buyer
“I am delighted with the rug, excellent quality for a reasonable price. the backing makes sure it is ideal on a wooden floor. Delivery prompt and procedure simple.”
Helpful Report
Helen P
Verified Buyer
“Good communication and efficient delivery”
Helpful Report
Rebecca D
Verified Buyer
“Excellent quality, love it. Great price, thank you 👍😊”
Helpful Report
Kirstie S
Verified Buyer
“Still no rug received there's now a problem with delivery”
Helpful Report
Emma C
Verified Buyer
“Excellent rugs my 2nd purchase wouldn't go anywhere else quick shipping highly recommended”
Helpful Report
Regina H
Verified Buyer
“Arrived a few days late but that was the carrier not the seller. Fabulous rug, bought for my dogs to lie on, they love it. Great to wash or sponge down. Excellent purchase.”
Helpful Report
Beth B
Verified Buyer
“I haven’t recurved it yet”
Helpful Report
Michael H
Verified Buyer
“Quality was great, and very good value. They rugs were well packaged and arrived within the time advertised. I will definitely order from them again.”
Helpful Report
Pauline H
Verified Buyer
“I purchased this rug recently and it is just as good as it looks in photo. It beats my expectations for the price. I also had trouble with delivery and despite no help whatsoever from the courier. Rug seller solved it in two days. I would definitely recommend them.”
Helpful Report
Anonymous
Verified Buyer
“Nothing wrong with the product but your choice of delivery company is why I'm not going to give a 5 star. Still not received my product yet when it was meant to be delivered on the 6th. It's now the 13th”
Helpful Report
Ruth B
Verified Buyer
“Easy to order and delivery was good.”
Helpful Report
Julia D
Verified Buyer
“The Rugs are an excellent company. Good quality rugs, quick delivery, excellent customer service. Hassle free service. Changed my mind on colour of rug ordered, they arranged pick and sent new colour out straight away. Many thanks, very happy customer.”
Helpful Report
Angela G
Verified Buyer
“Just love this rug so much I ordered a second one, it washes like new every time”
Helpful Report
Elena G
Verified Buyer
“I still don’t have my rug. DX delivery said they tried twice to deliver but they didn’t as I did not leave my house for 3 days waiting for it. I surmise they are trying to deliver to the wrong address or not at all. And I am unable to call them to check as their number allows only automated answers then cuts you off. Hopefully I’ll get my money back and buy elsewhere with a reliable delivery service. Which is a shame as I really like the rug I ordered. - UPDATED REVIEW - My rug has been delivered and is a fantastic rug and the problem was sorted quickly by the company thanks.”
Helpful Report
Alicia J
Verified Buyer
“Great rug, it looks even better I. Real life. It’s everything I expected and more. Comes greatly packaged and arrived on time.”
Helpful Report
Angela S
Verified Buyer
“Amazing value & quick delivery. Will definitely use again”
Helpful Report
The Rugs is rated 4.6 based on 2,751 reviews
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