The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No heppy”

Helpful Report

“Delivery was superfast. The washable rug is nice and soft, went well into my 10yr old son's room. He really like the design too. Thanks for a great service.”

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“Very good l love my new rug”

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“Plenty of choice. Very easy transaction from start to finish. Have not opened my new rug yet as we have not finished decorating but it looked lovely on the website and I don't think I will be disappointed.”

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“Lovely rug true to description and picture will definitely buy again in future.”

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“LOVE IT! I have a golden retriever - fur everywhere - so I wanted a pretty, light and washable rug. That is the second one I bought, and I definitely recommend and will buy another one in the future. High quality and super stylish - also the price is great.”

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“Rug arrived with a defect. Email sent with no response!!”

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“Great customer service”

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“Really good customer service and Rug fits the purpose. Thank you.”

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“Great product, value for money, spot on delivery. Very pleased.”

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“Love the look and feel of the rug, very impressed with how expensive it looks for how cheap it actually is! Haven’t tried washing it yet but it seems like it should go into my washing machine alright. One thing is though it’s not very anti-slip and I’ll have to buy another product so that it doesn’t slip around.”

The Rugs 4 star review on 13th September 2021

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“Great service and quality”

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“Quick delivery. Great product at the cheapest rate in the market.. very happy with the purchase. Thanks Divya”

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“Really likeed my rug at first only had it a week it's been shedding for about 3 days and the rubber backing is coming off I haven't even paid for it yet and it's not cheap very disappointed”

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“Easy to use website and prompt delivery, but courier delivered to the wrong house and despite leaving clear delivery instructions, did not follow these at all. Poor service!”

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“The rug arrived very quickly and included clear, helpful instructions for flattening it after unrolling. The quality was very good, exactly as described and I'm really happy with it in my hallway.”

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“Fast delivery and an excellent product. I’d definitely buy from The Rugs again.”