The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug was fine but the delivery was a nightmare. Would not buy from here again”

Helpful Report

Hello Heide, Thank you for your feedback, it's greatly appreciated. We apologize for the delay in your delivery caused by the courier company. We understand the inconvenience this may have caused and are actively working to resolve any issues with our partners to prevent such occurrences in the future. Regarding the compensation offer we provided, we kindly ask for your response to proceed accordingly. Your satisfaction is our priority, and we aim to ensure a smooth and timely resolution to this matter. Thank you once again for your understanding. Warm Regards, THE RUGS

“A beautiful rug for what I needed. Delivery very fast and looks so good with my decor. Th e picture shows just before the furniture had been put back in.”

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“great quality for the price highly recommended”

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“For the price amazing!!!!! Quality luxury very happy xxxd”

The Rugs 5 star review on 12th April 2024

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“Had a small problem with mine on arrival but the customer service I received was outstanding. Gorgeous rug, highly recommend.”

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“Am very pleased with my new rug I will be ordering from the rugs in the future x”

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“I have now purchased 2 rugs from this company and I an really pleased with both. The quality is amazing for the price we paid, would highly recommend”

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“Absolutely thrilled with our little hearth rug! Looks great & delivery excellent. Great price too! Thank you!”

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“We purchased three rugs for our home in Beige. They arrived very well wrapped and secured on both ends. They are nice quality for the price and perfect for our needs. We would buy from them again.”

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“The rug is fine it just smells weird ,everytime I come down the stairs I smell it ,it's like rubber .not nice”

Helpful Report

Hi Sarah, Thank you sincerely for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered. Your decision to revisit the message we sent you regarding compensation is greatly appreciated. We are pleased to confirm that your preferred compensation option has been successfully enacted. Ensuring your satisfaction is of utmost importance to us, and we are glad to have addressed the situation to the best of our ability. Your feedback is invaluable as it helps us continually improve our services. Please feel free to reach out to us at any time should you require further assistance. It would be our privilege to assist you in any way possible. Kind Regards, THE RUGS

“Great rugs Thank you highly recommended Easy to wash”

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“Good quality and as described, good value and quick delivery excellent service”

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“True to picture/description and size”

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“I am very pleased with this rug. I wanted a rug for the kitchen floor that I can wash (but not in the washing machine) and that doesn’t look like some of the cheap plastic ones that I’ve seen in the shops. This one is a lovely colour and the quality is good for the price. It sits well on my slate floor.”

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“After looking for a suitable rug for months, The Rugs finally provided the perfect one! Quick delivery and it looks perfect in our lounge!”

The Rugs 5 star review on 6th April 2024

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“Really impressed with the quality of the rug. Delivery was quick too. Have not had to wash it yet but looking at other reviews do not envisage any issues. Recommended.”

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“This site is amazing..easy to use and lots to choose from.”

The Rugs 5 star review on 5th April 2024

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“I'm really impressed with the delivery speed and the quality of the rug I purchased. Phenomenal value for money. Will definitely be purchasing more.”

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“Im very pleased with my rug, its soft and lovely under foot and the colours go perfectly with my furniture. I got it at a great price too.”

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“The rug arrived very quickly and the quality is great. We haven’t tried washing yet (we got the dog friendly ones) but if they wash well we will likely get another one.”

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The Rugs is rated 4.6 based on 2,750 reviews