The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

Write Your review

Tell us how The Rugs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice rug, delivered on time, no problems with packaging.”

Helpful Report

“The rug camequickly was well packaged and secure. The rug was of excellent quality , nice and thick and the pattern exactly as the pictures on the website stated . A very pleasant transaction 5*”

Helpful Report

“Exactly what I wanted to go with my other kitchen rug excellant delivery”

Helpful Report

“Excellent quality, great speedy delivery”

Helpful Report

“Excellent service lovely rug true to picture Sadly to small will be reordering large but excellent customer service arranged prompt collection”

Helpful Report

“Looked exactly like what was shown in the pictures. Value for money, would recommend! Delivery was speedy and good, very happy with my purchase.”

The Rugs 5 star review on 2nd April 2024

Helpful Report

“Poor quality”

Helpful Report

Hi, Your feedback is an essential part of our commitment to serving you better. We understand the importance of addressing your concerns promptly and effectively. Rest assured, we have taken note of your feedback and are actively working to ensure your satisfaction. We have reached out to you directly to offer our assistance and resolve any issues you may have encountered. Your trust and support are invaluable to us as we continue to strive for excellence in all aspects of our service. Kind Regards, THE RUGS

“We are very pleased With our rug as it was good value and looks very nice in the space where we are using it.”

Helpful Report

“Lovely size, beautiful colours, very happy with the rug, colour as expected.”

Helpful Report

“I am absolutely delighted with my recent purchase. I am normally too lazy to write reviews but this really does deserve one! I recently had to forgo my new flooring I’d saved for due to unforeseen repairs so was feeling a bit rejected, but this rug popped up on my instagram and I could not believe the price. My exact perfect style with its antique style pattern. It’s so soft and the lines from where it was rolled up have almost gone after a week. Was it the most practical purchase when i have two little children, probably not! But it was such a barg and for the fact it has hidden and a large portion of my present horrid floor I am delighted!”

Helpful Report

“Nice rug not as black as seen on the website hence 4 stars instead of 5. Quick delivery pleased with my order.”

Helpful Report

“I did not receive my rug, I only received the rug grip. Customer services were very efficient and gave me a full refund for the rug and 15% refund for the rug grip.”

Helpful Report

Hi Dani, Thank you for your review - your review is important for us to understand your concern and sort out the issue you faced. We are sorry for your experience with your order. We would have taken action if you had contacted us about the delivery issue. The courier company received the consignment from us but has yet to deliver the consignment to you since your order may be lost during transit. We issued a full refund for your order not to make you wait any longer. We are truly sorry for this issue and please kindly accept our sincere apologies. Thank you for your understanding. We are always here to help! Kind Regards, THE RUGS

“Love my rug it looks beautiful in my living room. It’s not the thickest pile but for the price it does the job and looks really good👍”

Helpful Report

“Very pleased with the rug brightens up my room. Speedy delivery”

Helpful Report

“My original carpet is old and stained. Got these rugs and omg it's has completely changed the front room and not so embarrassed to have people come in. Luckily I got a large enough one to take up most of the room and it's a lovely thick shag pile. I love it!! Even better that I could pay by klarna initially. Wouldn't look anywhere else now.”

Helpful Report

“True to colour and it's washable which is great as it for my kitchen, which means I don't have to worry about spillages, also I can have pale colours instead of dark ones”

Helpful Report

“Hire A Ethical Hacker | Cyber Investigator | Cyber Security |Professional Ethical Hacker: At Smatchoicehackers, They're passionate about ethical hacking and dedicated to providing comprehensive cybersecurity solutions for businesses. Visit.. { SMATCHOICEHACKERS. COM } to help you out of the difficulties situation!!! Their services are... * Credit score fix / Booster * Remote cheating spouse’s phone * Blackmailed Deleted * Changing of col grades * Denial Of Service * Website Restore * Cookies Theft * Network Jam * Crime Records Deleted * Cryptocurrency Recoveries * Viruses & Trojans * Network Penetration * Lost Facebook, Instagram Recovery. * Wallet recovery, etc.... They're Services Are Not Limited And They Serve All Types Of Services Which They Can't List Here. They're Job Is To Deliver The Required Services Beyond Your Expectations. They're been doing it well for a long time!! You can contact them through... Web: [ www. Smatchoicehackers .com ] Email 📧: Smatchoicehackers @ gmail. com Telegram handle: @ Smatchoicehackers”

Helpful Report

“Lovely rug at a competitive price; unfortunately didn’t quite fit in where I wanted it. Incredibly easy return via Riyal Mail pickup and helpful and efficient response from customer services. Really recommend this company.”

Helpful Report

“Love the large selection of rugs on the website, and easy to navigate and order. I ordered a runner and matching doormat, which were good quality and keenly priced. I had expected next day delivery, but took nearly a week to arrive. Customer Service team were quick to respond to messages and very apologetic.”

Helpful Report

“Hire A Ethical Hacker | Cyber investigator | Cyber Security | Professional Ethical Hacker At Smatchoicehackers, They're passionate about ethical hacking and dedicated to providing comprehensive cybersecurity Solution, Smatchoicehackers are group of professional hackers around the world skilled to provide different kinds of satisfying service's. Contact them at: Web): [ www. Smatchoicehackers .com ] Email: Smatchoicehackers @ gmail .com Telegram HD: @ smatchoicehackers”

Helpful Report

The Rugs is rated 4.6 based on 2,750 reviews