The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely in love with my rug. Such got value. Nice pile. Easy to vacuum. Would definitely buy from The Rugs again.”

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“Rug was OK but not the one I ordered but couldn't be bothered to send back but they have been more than helpful offering me a refund the rug I received was very good and will definitely be ordering one for my hallway”

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“Great selection and prices. Both modern and more traditional. Arrived in a timely fashion.”

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“Excellent service with first class quality rugs. I can not fault these 2 rugs which I purchased a few weeks ago. The price was amazing and I would most definitely buy again.”

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“Arrived quickly and communication was good. Would use again and recommend”

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“This pink rug was just what I wanted, and the colour is lovely too. If I need another rug I will definitely look on Rugs website again.”

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“very nice product”

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“Cannot get the lines out of the rug where it had been rolled up and the edges stick up children tripping over it, would not recommend”

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“Very quick delivery. Really lovely rug. And very good value!”

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“Perfect in every way”

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“Excellent service and dealt with a difficult customer (me) with patience and professionalism”

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“I ordered a large rug and couldn’t believe the quality I got for the price! I love it. It’s been down in my living room for over a month now, and still looking amazing. Thank you so much.”

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“Customer service was 100% i had an issue and their communication was on point, fast response and very understanding. Very happy with the service”

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“Excellent value for money and fast delivery. Thank you ⭐⭐⭐⭐⭐”

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“Not actually that bad for the price, as i was fed up buying expensive ones and then i get fed up looking at them in a few months,don't expect a plush heavy rug though,( it is quite thin- when you receive it you have to roll it the opposite way for an hour then lay it on floor it takes a day or 2 to settle, but now it looks lovely and i am really pleased with mine, ( would order again - plus it was delivered within 2 days of ordering.”

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“We bought a rug from The Rugs to make our Christmas market stall feel a bit warmer, and more welcoming 🎅🎄 After welcoming literally thousands of people over 30 days into our stand, with a quick pressure wash, it’s good as new! Great value, and amazing quality for an outdoor rug. Thanks Team Devon Rum Co”

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“I wasn't expecting much from my rug for the price, but I was very very happy. The quality is fantastic looks much more expensive than it was. Very fast delivery. Have had loads of compliments. Have now ordered a smaller one for my front door.”

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“To be honest wasn't expecting much from the rug we chose, only £19.99 but liked the design so gave it a go. Well I was very wrong. Looks much more expensive, the quality is great, sad have now ordered another smaller one for front door. Very very happy and would highly recommend.”

The Rugs 5 star review on 30th December 2022

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“I'm very happy with the good quality and fast delivery of my rug and all at a very good price. I'm waiting for another one to come back in stock to order for my parents.”

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“The rug is as described and good value. Unfortunately and despite my asking for it to be left in my shed, it was folded in half and jammed down the side of my house in the pouring rain. As a consequence it took a few days to get it to lay flat. White Van strikes again!!”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews