The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

Write Your review

Tell us how The Rugs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and rugs exceeded my expectation”

Helpful Report

“The rug came in good time and with good quality”

Helpful Report

“Very good purchase superb customer service 👌”

Helpful Report

“Lovely rug, colour and style is beautiful. Product is a great price too compared to some other washable rugs.”

Helpful Report

“So impressed with quality and size of my rug. Due to the low price I wasn’t expecting it to be such great quality and size. It’s transformed my lounge and lots of people have asked where it is from.”

Helpful Report

“Online shopping experience was great, easy to order and pay, fast delivery too. Great size of rug for price, quality not great but can't complain for the low price and it does the job and looks ok.”

Helpful Report

“Beautiful rug look’s modern and nice cosy feel”

Helpful Report

“Happy with the rug. It was very reasonably priced. Arrived quickly. I would definitely consider buying another rug.”

Helpful Report

“Lovely rug! Great sale price! Thanks 😊👍”

Helpful Report

“This rug is amazing quality, super soft and such a quick delivery too. Will be ordering more for our Conservatory soon x”

The Rugs 5 star review on 25th December 2022

Helpful Report

“I came across the website by accident. I couldn't actually believe the rug was under £100 and I certainly didn't think it would really be next day delivery (especially with the bad weather).Ordered it on the Wednesday and it came on the Thursday.Love the Rug.Will definitely do business again.”

Helpful Report

“So happy with my rug! It’s amazing quality for the price. Will definitely order again and have recommended your website to friends and family. Thank you so much!”

Helpful Report

“Very good price for a huge rug. I would say it's not the very best quality in the world but for the price paid it does the job which is to cover a big tiled floor. It's a very nice and elegant design so it marches my furnishing. I'm a satisfied customer.”

Helpful Report

“First time buying from The Rugs I was not disappointed Delivery so quick Price so good Great quality Will defo buy from here again.”

Helpful Report

“Love the rug Very nice for the price”

Helpful Report

“The rug is excellent! I wasn't expecting so much quality for the price I that I paid... Great product and I'm very pleased with my purchase! Thanks!”

Helpful Report

“Fast and free delivery. Exactly as described.”

Helpful Report

“Awful rug, showed online as a nice pale to mid pink shaggy rug which turned out to be barbie pink. Very thin cheap quality. Didn't even recieve the right rug and the response was they had sold out of the checked rug I'd ordered and sent plain one instead and offered a refund of 2.00 pound if I kept it”

Helpful Report

“My new rug is perfect and amazing value for money *****”

Helpful Report

“I brought the rug for the hallway near my front door. It was a perfect fit, feeling soft and fluffy underneath my feet. It has also blocked out the draft that was coming through. This is my second purchase from The Rugs and definitely won't be my last.”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews