The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful good service.”

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“Great service, easy to order and fast delivery. Really impressed with my first order with The Rugs.”

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“Sent the wrong one”

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Hi Callum, Thank you for your review - we appreciate hearing about your experience. We are truly sorry for the issue you faced with your order. We contacted you to sort out this issue as soon as possible. We could not have heard back from you for now. We are always here to help! Again, please accept our apologies. Please contact us anytime you need. Kind Regards, THE RUGS

“Beautiful rug. Highly recommend”

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“Beautiful massive rug great value for money”

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“Beautiful rug, excellent quality and a great price”

The Rugs 5 star review on 1st February 2024

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“Excellent service as always Pretty rug and whilst on the cheaper side, it is suitable foexwhat I want it for.”

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“As we have a long haired and sometimes dirty border collie, we were looking for not very expensive but also nice rugs, because we have to change them quite often. I can say these rugs are really nice and our dog loves them too. 🙈😅 Instruction was easy to follow and they are really easy to hoover. *****”

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“Superb customer service - very patient with me when I decided I wanted a larger size.”

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“Great selection to choose from. Reasonable prices. Quick delivery.”

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“Lovely rug”

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“Easy to use website with great range of competitively priced products. Amazingly quick shipping too.”

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“Excellent service, rug exactly as advertised, really pleased”

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“Service is great, very friendly and very supportive if the rug needs to be returned. Thanks again !”

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“Excellent service, good quality rug at a fair price. Thank you”

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“Ordered 2 rugs which came the next day! in perfect condition! and matched the photos from the website exactly. Very happy customer, thank you :)”

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“Our order was processed quickly and the rug was of a high quality but we had to return it because we made a bad choice of colour. The returns procedure was easy and the rug was duly collected on the day of our choosing”

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“Everything regarding my order was perfect, chose the rug I wanted, placed my order and within a couple of days it was delivered. Rug is just what I wanted and I am very happy”

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“Great exactly what we ordered and expected and they arrived as stated very pleased would recommend to others”

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“Just as picture showed, great colours really pleased with purchase, delivery great also.”

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The Rugs is rated 4.6 based on 2,750 reviews