The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the rugs. Exactly like the pics . Will surely buy again”

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“Just like the picture. Very pleased with it. Great customer service too”

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“Not good quality berry thin”

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Hi Rana, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“Just as advertised, very pleased, delivered on time”

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“I bought for my lounge, the length is fine but the width is too short 🥺”

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Hi Hunson, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards, THE RUGS

“I'm very happy with my purchase and the rug was delivered within a few days , great service.”

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“Quick and easy delivery thank you”

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“Rug is beautiful ,quick delivery hassle free”

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“The rug is wet and smells and wasn’t delivered on the day specified.”

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Hi Kerry, Thank you for your review on reviews.io! We are genuinely sorry for your experience with your order. We have shared the details with our team, we will do our best to compensate for your experience. Again, please accept our apologies for the inconvenience. We are always here to make things right! Please feel free to contact us anytime. Kind Regards, THE RUGS

“Ordered never arrived, told lost in transit and refunded….”

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Hi John, Thank you for your review! We are genuinely sorry to hear about the inconvenience you faced with your order. We understand your frustration. Unfortunately, your consignment has been lost by the courier company, We are sorry for the delivery issues, however, every delivery depends on the drivers working in that local area. We contacted the courier company to prevent any future issues. The best solution in this situation was to issue a full refund. We have already processed the refund to ensure you aren't inconvenienced by any further delays. Again, please accept our apologies for the inconvenience. Please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

“Gift for my son and daughter in law. Loved it. Just as picture”

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“Very good for the money”

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“Brilliant service and rug is so much better quality than we expected as it wasnt expensive. Thank you”

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“Lovely rug and fast delivery”

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“Brilliant 👏 looks actually like the pictures”

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“Excellent service. Super quick delivery. Really pleased with my rug. Good quality.”

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“Delighted with the rugs ,they look good and wash exceedingly well . I would really recommend them The company are excellent and respond quickly to questions .”

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“Really great product and amazing customer services! Would recommend to anyone. Thanks again :)”

The Rugs 5 star review on 24th October 2023

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“We were very pleased with our purchase. Good quality and at a good prjce. Delivery was free and communication was spot on being ordered to dispatched and delivered. Exellent service alm round.”

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“★★★★★ As described, Quick delivery. Many thanks. ★★★★★”

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The Rugs is rated 4.6 based on 2,751 reviews