Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,637 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,637 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear straightforward friendly and efficient.”

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Posted 1 year ago

Insurance just how we like it! Thank you.

Posted 1 year ago

“My experience was good”

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Posted 1 year ago

Thank you for the 4-star review, Christopher. We trust your next interaction with us will be great.

Posted 1 year ago

“Whilst I know Stanhope have to work with market forces my premiums have gone up year on year. I have only ever had 1 claim in my life & now 68 yrs. a whooping £300 increase this year.”

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Posted 1 year ago

This is as much a concern for brokers as it is for clients. We address this directly in our latest blog: https://www.stanhopeinsurance.co.uk/blog/blog/why-should-you-care-about-claims-inflation/. We appreciate the 4-star review despite the premium increase.

Posted 1 year ago

“Very helpful and didn’t try to sell other insurances the quote came through quickly and efficiently”

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Posted 1 year ago

Thank you Marian, we’re thrilled to hear you enjoyed your experience. Welcome to the Stanhope community

Posted 1 year ago

“Emily, who dealt with my enquiry, was pleasant, knowledgeable and did what she said she would do. The product largely meets my needs although quite complex with some unexpected exclusions/conditions (eg "off site" cover only when insured item "in line of sight").”

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Posted 1 year ago

We are thrilled to hear of your positive experience with Emily. Your lovely feedback will be sent onwards and greatly appreciated.

Posted 1 year ago

“polite friendly ladies”

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Posted 1 year ago

Thank you for trusting Stanhope and we are pleased you had a good experience.

Posted 1 year ago

“Excellent service as always with Stanhope. Dissapointing with the renewal figure but I guess that’s the same everywhere”

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Posted 1 year ago

Thank you for taking the time to leave a review Miles. We appreciate the positive comments about our excellent service, and we appreciate your continued support. Sadly we cannot effect the pricing but we do our best!

Posted 1 year ago

“All is good thanks”

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Posted 1 year ago

Thank you for your review and welcome to Stanhope!

Posted 1 year ago

“Great quality of service”

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Posted 1 year ago

We are delighted to have been able to help, thank you for your review

Posted 1 year ago

“My insurance is fine thank you.”

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Posted 1 year ago

Thank you for your review, welcome to Stanhope

Posted 1 year ago

“After a shaky start the Stanhope team worked well to get my household renewal agreed - Rachel Lansley in particular was excellent”

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Posted 1 year ago

Thank you so much for your honest feedback on our services at Stanhope. We strive to ensure our clients are totally satisfied, and although we didn't quite hit the mark initially we are pleased to hear Rachel and her hard work found you the right outcome. Thank you for choosing Stanhope for another year.

Posted 1 year ago

“Very efficient, reasonable cost and pleasant staff. I have no experience of how good they are on claims”

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Posted 1 year ago

Thank you for your review Malcolm, welcome to the Stanhope community

Posted 1 year ago

“We had excellent speedy service from Sam. She understood our needs immediately and sought out the best deal for us. She was flexible when our circumstances changed and quick to issue updated quotes. Thank you very much!”

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Posted 1 year ago

Thanks for taking the time to feed this back Jonathan, we want to do all we can to help our customers. We're glad it went smoothly and we're keen to know where we could improve for that extra star!

Posted 1 year ago

“Renewing my policy was fairly straightforward and Abi Diboll, the Client Manager, was helpful and efficient. The actual renewal took a few days, as I was surprised at the high cost. The initial increase requested versus last year was getting on for 20% and, indeed, the cost has almost doubled since 2019. This is why I am only rating Good rather than Excellent.”

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Posted 1 year ago

Thank you for your honest review Peter. Unfortunately it has been well documented that all insurers have seen a big increase in the cost of customer claims, that have been affected by inflation, world events and the rising cost of materials. All of which has affected premiums. You can read more about this in our blog 'Home insurance premiums on the rise: what’s behind the surge?' We're doing as much as we can to ensure our clients are getting the correct cover for their needs at the best prices, whilst still offering a great service. We appreciate your loyalty as a returning customer and for maintaining such a strong relationship with us.

Posted 1 year ago

“Great to deal with!”

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Posted 1 year ago

Thanks, Lorriane. Welcome to the Stanhope community.

Posted 1 year ago

“Disappointed that our insurance has gone up so much but understand that Stanhope offer the best cover in the current climate”

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Posted 1 year ago

We share your disappointment, Paul. Reduced options for clients these days, caused by different market factors (we write about this on our website, www.stanhopeinsurance.co.uk), have increased premiums. Rest assured, we keep one eye on the horizon and continually look for product options for the benefit of our customers.

Posted 1 year ago

“Very helpful and responsive team.”

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Posted 1 year ago

Bellissima! Encouraging to read, thank you David.

Posted 1 year ago

“Customer service is responsive and client focused, but when we encountered a problem the response from the Stanhope team was binary and didn't demonstrate the imagination to come up with a solution until I proposed it.”

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Posted 1 year ago

Thank you for taking a moment to write the review. Naturally we're disappointed that your experience afterwards fell short of our usual standards. We apologise, it's on us and no excuses. We appreciate you bringing this to our attention and valuing us enough to feedback accordingly. We have taken it to heart and used it to sharpen the team.

Posted 1 year ago

“A very good first experience thank you”

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Posted 1 year ago

Thank you for your kind words Conrad, we're pleased we could help

Posted 1 year ago

“Very pleased.”

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Posted 1 year ago

Thanks for sharing your experience Mr & Mrs Travers

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,637 reviews