Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,642 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,642 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. It takes longer for the account portal to be set up than suggested, but it is pretty good once it is. Policy looks fine.”

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Posted 8 months ago

Thank you for such a cracking review! We're delighted we could help you protect your precious possessions - because someone has to insure all the things that make other insurers break out in a cold sweat.

Posted 7 months ago

“Very helpful associate who dealt with me and managed to get a cheaper premium thank you”

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Posted 8 months ago

Thank you!

Posted 7 months ago

“The proof of 'any' insurers worth is when you have to make a claim. Fingers crossed I never have to however 'then' would be the best time to submit a review as the end user.”

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Posted 8 months ago

Thanks, Redmond. Take the lack of 1-star reviews on claims handling as a hint to how great we can be when it comes to claims. Welcome to Stanhope!

Posted 7 months ago

“easy to follow service”

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Posted 8 months ago

Thanks for buying insurance on our comparison site for jewellery and luxury watches.

Posted 7 months ago

“Very responsive and helpful team. Made the process easy!”

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Posted 9 months ago

Thank you for leaving us a 5-star review.

Posted 7 months ago

“Good service. The website failed to process my insurance (otherwise 5 stars) but the team followed up the next day and sorted it.”

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Posted 9 months ago

Yes - we've had a few bugs to iron out whilst the website was promoted live. Rest assured this is now fixed. Thank you for the feedback.

Posted 6 months ago

“Quite expensive but it is for a grade 2 listed cottage so understand le I supply.”

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Posted 9 months ago

Thanks for your understanding, Denyse. Welcome to the Stanhope community.

Posted 7 months ago

“Jewellery insurance following purchase from Boodles. Surprised to learn valuables not covered when left in hotel / ship room safe”

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Posted 9 months ago

Thank you for buying a policy following the 14-day complimentary cover offer through Boodles.

Posted 7 months ago

“The only place I coudl get my watch insured but it was very expensive.”

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Posted 9 months ago

Thanks for the review. We're more than happy to discuss the rating system, we're quite transparent about it. You can read about it here: https://www.stanhopeinsurance.co.uk/blog/pricing/how-much-will-it-cost-to-insure-my-watch-or-watch-collection/

Posted 7 months ago

“Good communication and service, would reccomend”

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Posted 10 months ago

Thanks for the 5-star review, Richard. Welcome to the Stanhope community.

Posted 10 months ago

“Quick, helpful and well priced.”

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Posted 10 months ago

Much appreciated, Ian. Thank you.

Posted 10 months ago

“Platform to get a quote was very straightforward, however there was an issue with payment going through. However I emailed Stanhope who were able to confirm everything went through and shared appropriate documentation. I then realised my name was spelt wrong (my mistake) and Stanhope rectified this for me and resent the documents. Not sure if my experience with the payment was a one off or not but the staff were incredibly helpful!”

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Posted 10 months ago

We're happy to hear our team was able to assist you promptly. If you encounter any further issues, don’t hesitate to reach out. We appreciate your understanding and look forward to serving you again! Thank you for sharing your experience!

Posted 10 months ago

“Arranged very good house insurance for us, after our previous insurer more than doubled our premium.”

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Posted 10 months ago

Thank you, Simon! We're delighted to hear that we could help you find a good house insurance solution after your previous experience.

Posted 10 months ago

“It was very easy to add information about each watch to be insured and the overall premium was much more reasonable when compared with adding luxury items to standard home insurance!”

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Posted 10 months ago

Thank you for your feedback! We're exhilarated to hear that you found it easy to add your watch information on our comparison site.

Posted 10 months ago

“Communication is important. Sam Meyer was very good, but two things worried me: 1) was the list of possessions I had covered fully. No one item was mentioned from it 2) I didn’t put the inv No down but notified Sam within 10 mins. There’s been no confirmation that the payment has been found. Other than that all okay. The time to tell will be if we put a claim in”

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Posted 10 months ago

Thank you, Judith. We understand your concerns regarding the list of possessions and payment confirmation. Your feedback is important, and we’ll ensure that these points are addressed promptly. We appreciate your trust in us and hope to continue serving you well, especially when it comes to claims!

Posted 10 months ago

“I needed individual items insurance and this worked out more cheaply than insuring through my house insurance. Was simple to use the website, but was glad I had recent valuations and was, of course, tedious to have to fill in for every item. However, was happy with it all. Hopefully won't have to use it, but if I do, I hope it all goes smoothly.”

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Posted 11 months ago

We're buoyed by your honest feedback, thank you. 🙌

Posted 10 months ago

“The joy of using a broker like Stanhope is that you get to speak to people by phone, rather than having to deal with on-line bots.”

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Posted 11 months ago

Organic, free-range, and grass-fed human beings only at Stanhope.

Posted 11 months ago

“Service was good.”

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Posted 11 months ago

Thanks, Jeffrey.

Posted 11 months ago

“Happy with insurance online, easy to complete details of item to be insured, however did have to ring in as webpage did not have sufficient detail as to what could make insurance invalid.”

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Posted 11 months ago

Thank you for the honest, feedback. Yes, we're aware of the previous webpage issues. These online 'bugs' should now be fixed for our luxury protection comparison site - https://luxuryprotection.stanhopeinsurance.co.uk.

Posted 11 months ago

“When trying to choose a ring catagory, you only showed engagement ring & eternity ring, rather than just a ring.”

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Posted 11 months ago

Thank you for this feedback. We've now updated the luxury protection comparison site to show 'rings'.

Posted 10 months ago

Stanhope Insurance is rated 4.8 based on 2,642 reviews