Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,612 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,612 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive”

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Posted 3 years ago

Thank you for leaving your honest review Alan. Our Operations Coach Emily has just spoken to you on the phone regarding your renewal and the reason why the premium has increased. At Stanhope, our values are important to us and the insurer we had placed you with before didn't line up with them which is why we made the decision to cease trading with them. This lead to a higher renewal premium with an insurer that truly reflects our values and therefore would be a better insurer to place you with. We are sorry you chose not to renew with us this year, but we trust you understand the reasons why.

Posted 3 years ago

“Thank you for the excellent service provided staff members showed their core values,courteousness,efficiency and customer satisfaction.”

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Posted 3 years ago

Thank you for your lovely review Sheila. We will always put the client first and we are so glad you have experienced this. Looking forward to helping you further in the future!

Posted 3 years ago

“Helpful, courteous service. Prompt reminder that insurance was due for renewal. I felt the premium was a little high (not Stanhope's fault) , and my advisor did offer ways to reduce it. Good service.”

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Posted 3 years ago

Thank you for leaving such a great review about our renewals team. We are grateful that you have chosen to renew with us again this year Fiona.

Posted 3 years ago

“After completing a online contact form Hugo contacted me and after taking all the details of our requirements he sorted out insurance for us. He was extremely efficient and did what he said he would within the timescale he had promised.”

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Posted 3 years ago

Thank you for the glowing review! As Hugo is one of the newer members of the team we are delighted to hear how great you have found his service.

Posted 3 years ago

“Excellent service and good advice provided. Feel reassured by the representative of this insurer.”

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Posted 3 years ago

Thank you for commenting on Donna's service and thank you for choosing to insure with us!

Posted 3 years ago

“Really competent, friendly and quick help, would recommend!”

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Posted 3 years ago

Thank you for leaving such a lovely review - we will look out for people to recommend to us!

Posted 3 years ago

“I spoke to Stuart Knight,who was exceedingly helpful in dealing with my enquiry. I shall proceed in taking out the policy.”

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Posted 3 years ago

Thank you for taking the time to leave a review about Stuart and for choosing to come on board with us.

Posted 3 years ago

“Ĺooking at different insurers for best coverage for my house.”

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Posted 3 years ago

Thank you for the 5* review Simon.

Posted 3 years ago

“Excellent customer service, looks around the market place to get the best possible rate at renewal.”

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Posted 3 years ago

Thank you for commenting on the hard work that the renewals team have put in to secure you the best insurance solution. We appreciate you choosing Stanhope for another year!

Posted 3 years ago

“First class service and very helpful staff.”

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Posted 3 years ago

John, thank you for leaving such an uplifting review. Donna is your client advisor and we will make sure this is forwarded on to her.

Posted 3 years ago

“knowledgeable, thorough, prompt service, thank you”

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Posted 3 years ago

Thank you for your review Gail and thank you for renewing with us again this year!

Posted 3 years ago

“Very professional”

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Posted 3 years ago

Thank you Maria.

Posted 3 years ago

“Great service throughout”

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Posted 3 years ago

Thank you for your 5* review!

Posted 3 years ago

“I haven't made a claim yet, but I do feel like a valued customer and they seem pro-active with regards to my account.”

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Posted 3 years ago

It's great to hear that you feel like a valued customer. Thank you for choosing us at Stanhope.

Posted 3 years ago

“Very good service. Good value for money. I would definitely recommend to friends/family.”

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Posted 3 years ago

Thank you for the review Roger! Can't wait to also welcome your friends/family on board with us.

Posted 3 years ago

“Very kind, caring and knowledgable. Thank you.”

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Posted 3 years ago

Up-lifting words about the team. Thank you, Michael.

Posted 3 years ago

“They reminded me when my house insurance was due and found a very favourable renewal premium. Very pleasant to deal with.”

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Posted 3 years ago

We endeavour to get in touch, in good time, before each renewal to check in and see if there are any changes and ensure the current product is still the right fit. Thank you for leaving us a 5 star review.

Posted 3 years ago

“Very helpful, knowledgable and understanding of your needs”

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Posted 3 years ago

Thank you for leaving us a review.

Posted 3 years ago

“Helpful, friendly staff.”

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Posted 3 years ago

Excellent to know. Thank you

Posted 3 years ago

“I was very impressed with the level of customer service provided by Donna.”

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Posted 3 years ago

Thank you, Sonia. We will forward this to Donna.

Posted 3 years ago

Stanhope Insurance is rated 4.8 based on 2,612 reviews