Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,613 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,613 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Write Your review

Tell us how Stanhope Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the level of customer service provided by Donna.”

Helpful Report

Posted 3 years ago

Thank you, Sonia. We will forward this to Donna.

Posted 3 years ago

“very helpful, polite and personable”

Helpful Report

Posted 3 years ago

Thank you Nicole.

Posted 3 years ago

“After being let down by a very unhelpful man at another Insurance Company, it was lovely that I came across Stanhope. A really helpful lady called Donna helped us through all of it . Very friendly, knowledgeable and understanding. We would definitely recommend them.”

Helpful Report

Posted 3 years ago

Sorry to hear you were let down elsewhere, Lyn. Thank you for the 5-star review for Donna and welcome to Stanhope.

Posted 3 years ago

“Great Service, and more appropriate for our needs”

Helpful Report

Posted 3 years ago

Excellent feedback for the team Mr Umney. Thank you.

Posted 3 years ago

“Nice friendly staff, and they do the best for there customers in advice and deals. Can't fault them in truth.”

Helpful Report

Posted 3 years ago

Great to see you had such a positive experience with us John. Thank you for trusting us with your insurance.

Posted 3 years ago

“Excellent service. Staff available to talk to.”

Helpful Report

Posted 3 years ago

Thank you for your review Maurice.

Posted 3 years ago

“I found the service I received for a new insurance policy both very competent and timely and the personal customer care excellent”

Helpful Report

Posted 3 years ago

Thank you for commenting on the personal service you received from us. As a family-owned business, we will always put 'people' first so we are glad you have experienced this!

Posted 3 years ago

“Kirsty was very helpful and made the whole experience of insuring our new home stress free.”

Helpful Report

Posted 3 years ago

Insurance should never cause stress - we are glad that Kirsty was able to help you with this Cecylia. Welcome to Stanhope.

Posted 3 years ago

“Emily was extremely helpful and efficient in arranging the right level of unoccupied home insurance for us at a very competitive price. She was a real pleasure to speak to over the telephone. She explained this very clearly and put me at my ease throughout the whole process.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave such a great review about Emily's service. Welcome aboard with Stanhope, we are glad to have you!

Posted 3 years ago

“Very helpful,”

Helpful Report

Posted 3 years ago

Thank you for the five star review Amanda.

Posted 3 years ago

“Professional and friendly throughout and they do what they promise.”

Helpful Report

Posted 3 years ago

Thank you for the review. Please do let us know what we could have done to achieve the additional star!

Posted 3 years ago

“Active personal engagement by the team is an extraordinary and exceptional experience in today's world of customer service and it can make all the difference.”

Helpful Report

Posted 3 years ago

As a family-owned business, we strive to ensure all of our clients receive a personal service and we are so glad that you have experienced this! Thank you for trusting us with your insurance, it is a pleasure to have you on board.

Posted 3 years ago

“Excellent service, knowledgable and polite staff, who explained every part of the process and completed everything quickly in order to provide cover both Ryan and Laura were extremely helpful.”

Helpful Report

Posted 3 years ago

As two of the newer members of the team, Ryan and Laura will be encouraged to read this Rachael. Thank you.

Posted 3 years ago

“Very helpful and was a painless process unlike many other insurance companies”

Helpful Report

Posted 3 years ago

Superb review of our seamless processes. We are very intentional about this. Thank you, Mr Franklin.

Posted 3 years ago

“Listened to my needs and got me the policy I needed”

Helpful Report

Posted 3 years ago

Thank you, Kay. Being listened to is important to us.

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Thank you, Mr Goddard.

Posted 3 years ago

“helpful and efficient”

Helpful Report

Posted 3 years ago

We appreciate the review, Susan. Thank you

Posted 3 years ago

“I have used Stanhope for several years now and always find them professional and easy to deal with. The policies and insurers, which have changed over the years, offer appropriate cover with little fuss at reasonable premiums. I don't hesitate to recommend them.”

Helpful Report

Posted 3 years ago

We will always place clients with the best possible cover for their needs, even if this means switching insurers at renewal. Thank you for your continued trust in us.

Posted 3 years ago

“Just renewed our household contents, as ever Stanhope were professional and very helpful with our somewhat unusual requirements.”

Helpful Report

Posted 4 years ago

Thank you, Kay. We will forward this on to Danniella and the renewals team.

Posted 3 years ago

“I have only just taken out a policy with Stanhope but my experience over the telephone with your representatives was very positive”

Helpful Report

Posted 4 years ago

Up-lifting. Thank you.

Posted 3 years ago

Stanhope Insurance is rated 4.8 based on 2,613 reviews