Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 15th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with courteous staff and helpful”

Stanhope Insurance 5 star review on 11th July 2025

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Posted 6 months ago

Thank you, Arthur, for the 5-star review. 👍

Posted 6 months ago

“Simple & straightforward procedure. Pleasant people to deal with on the phone. Great customer service. That is how it should be.”

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Posted 6 months ago

Love this review, John, thank you 👍. Your review combines our investment in tech but without the sacrifice of the human touch. 💙

Posted 6 months ago

“Friendly and helpful. Declan sorted out my house insurance quickly and at a good price!”

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Posted 6 months ago

Great to read, thank you, John.

Posted 6 months ago

“Good value, easy to generate a quote, quick to enrol and responsive customer service.”

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Posted 6 months ago

Great feedback! Thanks for buying insurance online through our comparison site for jewellery and watches.

Posted 6 months ago

“Very easy to set up online, customer service super helpful to answer any questions I had.”

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Posted 6 months ago

Love this, thank you. 💙

Posted 6 months ago

“Easy to use and got what was required”

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Posted 6 months ago

Thank you, Darren. 😍

Posted 6 months ago

“Very good and easy to use”

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Posted 6 months ago

Thank you for the feedback, David.

Posted 6 months ago

“Excellent and easy”

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Posted 6 months ago

Thank you!

Posted 6 months ago

“In response to my general enquiry to obtain a quotation for building and contents insurance (including multiple specified items of value), I write to inform the reader that I have found the service received from Stanhope to be exemplary in every single respect when evaluated by comparison with identical enquiries lodged with, and running concurrently with, two other reputable insurance brokers. Notably, my special thanks go to Mr. Ryan Ottaway (Private Client Advisor) for his depth of knowledge, technical expertise and outstanding professionalism throughout, having dealt with all aspects of my enquiry to my fullest satisfaction. Well done Stanhope and especially well done Ryan!”

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Posted 6 months ago

Thank you for taking the time to leave such a wonderful review! We're delighted we could help insure your unique situation - after all, we specialise in the wonderfully weird world of insurance that makes other companies run for the hills.

Posted 6 months ago

“Easy UI to the website to search and compare the product we needed. Will use again!”

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Posted 7 months ago

Superb to read, thank you.

Posted 6 months ago

“Requested paper documents as it states once you have purchased your policy if you do require them to request them. Got told they do not send them as it is not secure. Eventually someone said they would. Been over a week nothing yet. Cancelling. If they cannot send a policy out then I have no faith should I need to claim through them.”

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Posted 7 months ago

Chowdrey, Thank you for the 1-star review. We're actively pushing our clients to receive all documents via a secure online portal since this is a more secure way to receive documents these days. We were in the process of process of sending them to you when you decided to cancel. But to be honest, the manner in which you interacted with our staff made us realise, you're not the type of client we welcome in the Stanhope community. It worked out best that we went our separate ways. Matthew Ashton Director

Posted 6 months ago

“Fast friendly service, great price!”

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Posted 7 months ago

Love this review. Thank you.

Posted 6 months ago

“Very quick and easy”

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Posted 7 months ago

How insurance should be!

Posted 6 months ago

“Very good. It takes longer for the account portal to be set up than suggested, but it is pretty good once it is. Policy looks fine.”

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Posted 7 months ago

Thank you for such a cracking review! We're delighted we could help you protect your precious possessions - because someone has to insure all the things that make other insurers break out in a cold sweat.

Posted 6 months ago

“Poor. Original info incorrect and eventually I had to pay much mor”

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Posted 7 months ago

Sorry about this, Frank. The person you dealt with is a newer member of the team and we got a couple of things wrong. But we're still thankful you were gracious to us and purchased the policy whilst also providing the necessary feedback to help us improve. Thank you.

Posted 6 months ago

“The gentleman I spoke with was very knowledgeable and helpful, without trying to push insurance that I did not need.”

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Posted 7 months ago

Awesome to read, Susan. Thank you.

Posted 6 months ago

“Declan was extremely helpful in searching for a replacement home buildings and contents insurance provider at short notice.”

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Posted 7 months ago

We're absolutely thrilled with your fantastic review! Thanks for trusting us with your specialist insurance needs - after all, we're the ones who actually get excited about insuring the un-insurable.

Posted 6 months ago

“Very helpful associate who dealt with me and managed to get a cheaper premium thank you”

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Posted 7 months ago

Thank you!

Posted 6 months ago

“Helpful. Attentive to our request . Thanks”

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Posted 7 months ago

Welcome feedback about Stuart and his great work. Thank you.

Posted 6 months ago

“Stuart was very knowledgable and found the right product for our needs”

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Posted 7 months ago

That sounds like Stuart! Thank you, Sharon

Posted 6 months ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews