Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic 🌟 Holly helped me understand what I needed and got me to the right solution. Best insurance-buying experience I have ever had by a long way! Would thoroughly recommend”

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Posted 1 year ago

Such a sanguine review! Affirmation that our business culture is on point, connecting with our clients. Thank you.

Posted 1 year ago

“I had excellent service from Emily Phillips from the moment I made contact with Stanhope Insurance. Emily was very efficient and was able to answer all my questions. It was great to get a real human being on the end of the phone. Who knew their subject matter.”

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Posted 1 year ago

100% organic human beings... that's us at Stanhope. Thank you, Mark.

Posted 1 year ago

“Very easy to deal with. Holly was very professional and assisted in getting the right cover while keeping me informed. Never felt any pressure to take the policy but it was the best value in the market.”

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Posted 1 year ago

For us, the most pleasing remark in your review is you did not feel any pressure. We intentionally work at getting the balance right between personal organisation and following up as promised but without pressure. Your review tells us we're on track. Thank you.

Posted 1 year ago

“Brilliant quick, friendly and efficient service. Got a much cheaper quote than I had on my own.”

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Posted 1 year ago

Thank you, Elizabeth. One of the values of a broker is to 'shop around' the market on another behalf. Often, the fruit of this can be lower premiums. We're pleased this was your experience. Thank you for the 5-star review.

Posted 1 year ago

“My experience was good”

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Posted 1 year ago

Thank you for the 4-star review, Christopher. We trust your next interaction with us will be great.

Posted 1 year ago

“Initial house insurance quote was EXTREMELY HIGH (+ 22%). This was not aceptable. No convincing explanation given for such a large increase in the covering letter. No proactive suggestions offered by Stanhope to reduce the quote to a more acceptable level. Following telephone calls, we eventually identified some ways to reduce the increase to +9% (still high and well above current inflation).”

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Posted 1 year ago

Thank you for the honest review, Christopher. We have looked at the file and identified training gaps. In short, we should have been more proactive in identifying ways to keep the premium down. We appreciate you bringing this to our attention.

Posted 1 year ago

“Whilst I know Stanhope have to work with market forces my premiums have gone up year on year. I have only ever had 1 claim in my life & now 68 yrs. a whooping £300 increase this year.”

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Posted 1 year ago

This is as much a concern for brokers as it is for clients. We address this directly in our latest blog: https://www.stanhopeinsurance.co.uk/blog/blog/why-should-you-care-about-claims-inflation/. We appreciate the 4-star review despite the premium increase.

Posted 1 year ago

“Friendly helpful staff who kept me informed at every step”

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Posted 1 year ago

Thank you for choosing Stanhope and taking the time to write a review about your experience with us.

Posted 1 year ago

“I had received an email reminder to renew my insurance but it slipped my mind due to a poorly dog. I was grateful for the telephone call a couple of days before renewal and even then they called me back at a more convenient time as I was out. Very polite, helpful and committed to what they do.”

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Posted 1 year ago

Thank you for taking the time to share your fantastic feedback with us. At Stanhope honesty and transparency are core values, and we're committed to delivering on our promise to support our clients.

Posted 1 year ago

“Ryan was extremely helpful and thorough. He answered all my questions and was extremely informative throughout the process!”

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Posted 1 year ago

Thank you Victoria. We appreciate you taking the time provide feedback on your recent experience. It's great to hear Ryan was so helpful. Welcome to the Stanhope community.

Posted 1 year ago

“Holly Leng gave concise replies to my questions, The quote and cover confirmation was dealt with very efficiently and promptly.”

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Posted 1 year ago

Thank you for your 5 star review Karen. We're delighted to hear the positive feedback about Holly. We know how helpful, friendly and professional she is, and it will be great to share this with her.

Posted 1 year ago

“The group provided us with quotes for renewal which were not relevant to our circumstances and once we accepted the quote (a couple of days before renewal), we discovered our particular requirements were not correct and were not the same as our previous years requirements. This was discovered by us and had we gone ahead with the quote, our insurance would have been invalid should something had happened subsequently. When they amended the details, of course the quote for insurance was far higher. We pay a lot for our insurance and the least we should expect is that our details are correct and are the same as the previous year”

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Posted 1 year ago

Thanks for the honest review, Janet. I've looked into the matter, and you are right; we got the renewal invitation wrong, asking you to install something you did not have (plus some other bits). This was an error with our administration, and we're sorry about it. I understand we've rectified the matter, and you subsequently renewed with us. This is very gracious of you and we're thankful for your loyalty. Again, we appreciate the candid response since it helps us continuously improve. KR, Matthew Ashton Director

Posted 1 year ago

“Declan said what he would do and then did it. Easy to deal with, understanding and helped me through the process. This made the process so much simpler. Got a good quote too. What more could you want!”

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Posted 1 year ago

Thank you so much for your 5-star rating, David! It's satisfying to hear about your positive experience working with Declan. We genuinely appreciate your review and thank you for your kind words.

Posted 1 year ago

“Service has been sufficient.”

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Posted 1 year ago

Thank you for taking the time to leave us a review Alexis

Posted 1 year ago

“Excellent customer service. Quick and considered follow-up and patience while items and documents are gathered. A bit more expensive than most suppliers though.”

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Posted 1 year ago

Thank you, Ryan, for the 5-star review. Welcome to the Stanhope community.

Posted 1 year ago

“The consultant was very knowledgeable and helpful, regarding my particular circumstances and insurance requirements, which were not run-of -the mill. Highly recommended.”

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Posted 1 year ago

Lovely review Jim thank you! We work hard to ensure that our customers have a smooth and efficient experience with us, and we are pleased to see that our efforts are paying off. Thank you for choosing Stanhope, and we hope that we can continue to provide you with excellent service in the future.

Posted 1 year ago

“Great service overall. Hugo Pollitt was very proactive, easy to deal with, understood our requirements and was very much "in tune" with the insurance we needed. We were very pleased with his recommendation to accept a robust insurance proposal that would cover our needs at a fair price. We would certainly recommend him and Stanhope generally”

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Posted 1 year ago

Derek - a touching review, thank you and this very much sounds like our Hugo! It's important to us every one of our clients is reassured about the process as well as the product they are purchasing. We want to be market-leading in our industry, and your feedback encourages us that we're on the right track.

Posted 1 year ago

“Very helpful and didn’t try to sell other insurances the quote came through quickly and efficiently”

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Posted 1 year ago

Thank you Marian, we’re thrilled to hear you enjoyed your experience. Welcome to the Stanhope community

Posted 1 year ago

“Very professional, attentive and friendly. A pleasure to interact with. As it should be! Very happy with their service.”

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Posted 1 year ago

Thank you so much Karin for your 5 star rating! We're thrilled to have provided you with such brilliant service. We really appreciate your kind words and your support, welcome to the Stanhope community

Posted 1 year ago

“Emily, who dealt with my enquiry, was pleasant, knowledgeable and did what she said she would do. The product largely meets my needs although quite complex with some unexpected exclusions/conditions (eg "off site" cover only when insured item "in line of sight").”

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Posted 1 year ago

We are thrilled to hear of your positive experience with Emily. Your lovely feedback will be sent onwards and greatly appreciated.

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews