Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.85

4.9 Rating 2,217 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.9

Based on 2,217 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic staff really helpful through all aspects of the process would definitely recommend”

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Posted 1 month ago

Thank you, Carol.

Posted 1 month ago

“Very good and very easy”

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Posted 1 month ago

Very pleasing to know this was your experience of our newly launched comparison site for luxury watches and jewellery insurance. Thank you.

Posted 1 month ago

“Excellent service throughout.”

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Posted 1 month ago

Thank you for the 5-star review.

Posted 1 month ago

“Emily was great. Friendly, informative, and efficient. Highly recommend”

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Posted 1 month ago

That's Emily! She is amazing. 😀

Posted 1 month ago

“Pleased with the cover offered in the end but I had to do a lot of research myself and correct errors on the extent of cover needed, before getting to the end point.”

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Posted 1 month ago

I am so sorry to read about your need to correct items regarding your renewal with us. Whilst we appreciate you renewing with us, you shouldn't have to do that. We'll look into the matter now and see what can be done differently next time. We'll reach out to you directly.

Posted 1 month ago

“Good professional staff who talk you through the process and get the best for their clients.”

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Posted 1 month ago

Thanks, John. Pleasing to read this review about your insurance renewal process. We're blessed to have your business.

Posted 1 month ago

“House insurance. Always a big deal but they were very helpful to try and get the best deal. Because we have to insure the annex as well as the house it gets tricky. Hopefully if we do have to claim( everything crossed we don’t) it will go smoothly.”

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Posted 1 month ago

Thank you for your thoughtful review, Pamela! We're glad to hear that Vicky was able to assist you in navigating the complexities of insuring both your house and annex. We understand how important it is to have the right coverage, and we're here to support you every step of the way. Fingers crossed for smooth sailing ahead, and let us know if you need anything else!

Posted 1 month ago

“When trying to choose a ring catagory, you only showed engagement ring & eternity ring, rather than just a ring.”

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Posted 1 month ago

Thank you for this feedback. We've now updated the luxury protection comparison site to show 'rings'.

Posted 1 month ago

“I am completely impressed. It was so nice to have an informed conversation with someone who I felt was reading from a script. It felt very much like a tailored conversation with the requirements I needed and a few handy suggestions. This is what we need not bloody comparison websites. Thank you all.”

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Posted 1 month ago

Mandy, it was the wonderful Stacey who you dealt with. For high-value home or listed building insurance requirements, comparison site technology is not quite there (yet). Open and honest conversations with the right broker are, therefore, still the way to go.

Posted 1 month ago

“Stanhope Insurance always takes the heat out of looking for my best quote.”

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Posted 1 month ago

By default, perhaps this suggests we're, therefore, a cool insurance broker... 😂. By the quality of this 'joke' it's probably best we stick to insurance. Thank you, Maurice, for the review.

Posted 1 month ago

“Prompt response and insurance was in place as needed on time.”

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Posted 1 month ago

Even if the high-value market is antiquated, we try to turn problems into solutions expediently. Its pleasing to read you were a beneficiary of this.

Posted 1 month ago

“Helpful clear and efficient service”

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Posted 1 month ago

Wonderful adjectives to be associated with. Thank you!

Posted 1 month ago

“Profesional”

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Posted 1 month ago

Thank you, Sandrine.

Posted 1 month ago

“I am the director of a non-profit co-ownership company that owns the freehold of a small block of flats, and I am responsible for managing the building including insurance matters. Recently we re-connected with Matt Burridge at Stanhope who passed us on to Paul Dyer - who arranged our annual buildng insurance policy quickly and effectively and with a mininum of fuss. We hope to stay with Stanhope Cooper for other insurance matters.”

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Posted 1 month ago

Thank you for your wonderful review. We're encouraged to hear that Matt and Paul provided you with quick and efficient service for your building insurance. We look forward to assisting you with your future insurance needs! 🏢✨

Posted 1 month ago

“Promptly delivered my insurance over the phone”

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Posted 1 month ago

Welcome to the Stanhope community, Mark.

Posted 1 month ago

“Good spiel, good price, good service.”

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Posted 1 month ago

All round, sounds very good!

Posted 1 month ago

“Professional, knowledgeable, fast and efficient. Offered a much improved and significantly cheaper policy compared to my previous one. Highly recommend Stanhope.”

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Posted 1 month ago

Thank you for your wonderful review, Philip! We're thrilled to hear that you found a better policy with us and your recommendation means a lot! 🌟

Posted 1 month ago

“Very straightforward easy to understand”

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Posted 1 month ago

Thank you Charles and welcome to the Stanhope community.

Posted 1 month ago

“I enquired online form but sadly it failed and charged me twice. However, after a few days I enquired with the team directly, Emily & Holly were super helpful and I received a quote much more reasonable. Quick and clear replies too. Many thanks!”

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Posted 1 month ago

Thank you, Sarah, for being honest. Some bugs with the comparison site are being ironed daily, since its launch in February. We're pleased the team picked this up with you and offered a first-class service on the phone.

Posted 1 month ago

“We needed same day building cover, which Matt and Steph sorted out extremely efficiently”

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Posted 2 months ago

Thanks, James.

Posted 1 month ago

Stanhope Insurance is rated 4.9 based on 2,217 reviews