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Stanhope Insurance Reviews

4.9 Rating 1,718 Reviews

98 %

of reviewers recommend Stanhope Insurance

Company Reviews

4.9

Based on 1,718 reviews


Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Location:

Cedar Court5 College StreetPetersfieldHampshire, ,
Petersfield
GU31 4AE

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Stanhope Insurance 5 star review on 5th September 2022

Stanhope Insurance 4 star review on 8th July 2021

Stanhope Insurance 5 star review on 10th December 2020

Stanhope Insurance 5 star review on 18th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service. It made setting up the landlords Insurance quick and easy.”

Posted 1 month ago

Thank you for the 5-star review and your kind words. Welcome to the Stanhope community.

Posted 1 month ago

“Sorting out insurance is a stressful task, but the staff at Stanhope made it easy and straightforward with their friendly, helpful and efficient approach. Most of all, I appreciated their positive attitude. And the price was good as well!”

Posted 1 month ago

We're glad that we were able to assist you with your insurance needs, and it's always our top priority to help our customers in any way we can. We endeavour to be the most trusted insurance broker in the UK and your feedback reassures us that we are on the right track.

Posted 1 month ago

“Emily was brilliant: dealt with everything well ahead of time, was organised and gave clear advice. We really value the service that Stanhope provides.”

Posted 1 month ago

We're thrilled that you are happy with our service and we hope to continue providing you with outstanding customer service and insurance solutions that fit your needs.

Posted 1 month ago

“I dealt with a guy called Ryan who was absolutely brilliant, talked me through what the policy covered (I’m doing a major renovation of a 200 year old derelict house) and was easy to get in touch with and answered all my queries with ease. I shall be using them in the future.”

Posted 1 month ago

Hi Anthony Thank you for your review and for trusting Stanhope, it's great to hear that Ryan was very helpful in finalizing your insurance policy. Welcome to the Stanhope community.

Posted 1 month ago

“Polite and efficient”

Posted 1 month ago

We’re thrilled to hear you enjoyed your experience. Welcome to Stanhope.

Posted 1 month ago

“Staff member was pleasant, not the same member of staff we dealt with last year, and we were not confident much effort had gone into getting a better price than the renewal terms offered, that is, we weren’t presented with a list of the other insurers considered and their quotes for comparison.”

Posted 1 month ago

Thank you for the honest assessment of your experience with Stanhope. We've looked into the matter, and yes, you caught the advisor on a difficult day. We apologise. It's on us, and no excuses. Thank you for bringing this to our attention.

Posted 1 month ago

“Spoke with Heather over the phone who was very friendly and helpful. The quote I received for insuring an engagement ring was significantly less than any other quotes I’d had previously. Based on reviews I’d already seen and my own experience, going with Stanhope was a no-brainer.”

Posted 1 month ago

Another great 5-star review for Heather. Thank you for taking a moment to comment and joining the Stanhope community.

Posted 1 month ago

“Prompt helpful response”

Posted 1 month ago

Thank you for the 5-star review and welcome to the Stanhope community.

Posted 1 month ago

“Heather provided a first class service keeping me updated throughout. I would certainly recommend them.”

Posted 1 month ago

David, thank you. Yes, Heather is a superstar! Full of life and joy. KR,

Posted 1 month ago

“Very professional and friendly service and quick to get back to you. Very happy”

Posted 1 month ago

Fabulous; thank you very much for the review, Paula.

Posted 1 month ago

“very good service”

Posted 1 month ago

Thank you Anne for your 5 star review!

Posted 1 month ago

“I tried Compare TM.com as I do on every insureance renewal. Stanhope, my broker also looks for best deals in the Insurance Market. Stanhope bettered ctm.com by over £200.00. I have only been with Stanhope for 14 months but up to now, why would I go elsewhere? Steff was a dream to deal with. No pressure and LOTS of patience shown from her. Give Stanhope a try, they may not be super cheap, depending on your needs, but they do have line of sight to more insurers than a number of comparison sites. Advice for free........Consider separate companies for your buildings and content cover. I hope this is helpful.”

Posted 1 month ago

What an excellent review, Basil, thank you! We're delighted that we continue to exceed your expectations, and we are thrilled to hear of your positive experience working with Steph. We really appreciate your recommendation, thank you.

Posted 1 month ago

“Very impresssed with the service and quote.”

Posted 2 months ago

Thank you for your review. We are glad to receive your positive feedback.

Posted 2 months ago

“Good service”

Posted 2 months ago

Thank you, Michael, for the 5-star review. Welcome to the Stanhope community.

Posted 2 months ago

“Professional & efficient service & advice.”

Posted 2 months ago

Dear Deb Thank you so much for your 5 star review and kind words. Welcome to Stanhope

Posted 2 months ago

“We are very pleased with the service. Stanhope were able to provide home & contents cover that online insurers could not provide. Many Thanks”

Posted 2 months ago

Thank you for your review. We are glad to receive your positive feedback and happy to hear that we exceeded your expectations.

Posted 2 months ago

“We appreciated the way that we were approached initially by Andy G regarding renewal. Clearly, some work had gone into looking at the (available) alternatives and the proposal was communicated clearly and simply. The issues that emerged in the course of the process were twofold: first, the significant hike in premium which inevitably colours reaction and second what appeared to be a limited set of alternatives to review. Having said that, the process was handled with efficiency and courtesy and would have received a higher mark if it wasn't for the issues we mention, to a large degree out of the control of AG or SC.”

Posted 2 months ago

Mr Burdon, a balanced and holistic review. We welcome this. Thank you for understanding the challenges facing the broker.

Posted 1 month ago

“The reason i am giving this rating is because I am disappointed in the fact that last year you asked for a valuation on an egagement ring from my jeweller, which i subsequently did and forwarded it directly to you. At this years renewal i discovered that although I had already sent it, you conviently said you did not receive it. Even though you may think a reminder was in order to obtain the valuation. But no, what transpired was that you inflated the velue of the ring to cover inflation. This amounted to my wifes rings valuation going from £39,500 to £51,000 when there was no need for it.”

Posted 2 months ago

Richard, This is our first two-star review in some time, but we're thankful you've taken the time to respond. We will never shy away from constructive criticism. I've had a look into the matter personally and have discerned: - On the renewal call, we mentioned we were due a valuation for the policy; - You confirmed this was sent last year, but we couldn't locate it. We dropped the ball by not attaching it to your file. - You graciously re-sent this to us, and we updated the policy accordingly. - The sums insured are now correct, and the insurer has an index linked to the total coverage. In truth, this is a conversation we should have had with you last year upon receipt of the valuation. Again, we apologise for the tardy administration, but we thank you for bringing it to our attention. KR, Matthew Ashton Director

Posted 2 months ago

“Very efficient and friendly service.”

Posted 2 months ago

Thank you Isabel for your 5 star review.

Posted 2 months ago

“Quick, responsive and easy to setup! Had insurance for an engagement ring sorted out in no time.”

Posted 2 months ago

Dear Thomas, Thank you for taking the time to leave your fantastic review, your feedback is really appreciated. Welcome to the Stanhope community!

Posted 2 months ago

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Stanhope Insurance is rated 4.9 based on 1,718 reviews