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Stanhope Insurance Reviews

4.9 Rating 2,217 Reviews
97 %
of reviewers recommend Stanhope Insurance
4.9
Based on 2,217 reviews
Shipping & Delivery
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stanhope Insurance Reviews

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Write Your review

Excellent service and very helpful when I rang with couple questions about cover person I spoke to had the answers
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Posted 1 month ago
Encouraging to read about our quick response times over email. Thank you, William.
Posted 1 month ago
Very efficient and professional.
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Posted 1 month ago
Thank you, Alan. Vicky handled your case and she'll be buoyd by the review - as we are!
Posted 1 month ago
Excellent customer service and value for money
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Posted 1 month ago
Thank you, Peter. With premiums on the increase. It's important we offer value for money as a broker which we primarily do through our commitment to each client having assigned an account manager.
Posted 1 month ago
Excellent service Competitive pricing also Recommended
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Posted 1 month ago
Thank you for the 5-star review.
Posted 1 month ago
Received my online quote which was very reasonable…signed up to Stanhope which was very easy.. just hope I don’t have to make a claim!
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Posted 1 month ago
Thanks, Peter. Rest assured, if you do have to make a claim then our experienced and caring team are here to help.
Posted 1 month ago
Takes all the bother of renewing my house insurance away. Very polite and helpful.
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Posted 1 month ago
Amen! Thank you for the 5-star review.
Posted 1 month ago
The quality of service received from Matthew Ashton was superb. I would very much recommend.
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Posted 1 month ago
Thank you, Cathryn. We appreciate you being willing to recommend Stanhope to others. Welcome to Stanhope!
Posted 1 month ago
Great service
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Posted 1 month ago
Thank you, Carlo.
Posted 1 month ago
Personal service for a specialist insurance policy. Stanhope were very thorough, professional and delivered a great result. Would highly recommend.
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Posted 1 month ago
In a world of AI, we're passionate about keeping human touch front and centre so clients like you can be reassured about insuring specialist home risks.
Posted 1 month ago
Happy with insurance online, easy to complete details of item to be insured, however did have to ring in as webpage did not have sufficient detail as to what could make insurance invalid.
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Posted 1 month ago
Thank you for the honest, feedback. Yes, we're aware of the previous webpage issues. These online 'bugs' should now be fixed for our luxury protection comparison site - https://luxuryprotection.stanhopeinsurance.co.uk.
Posted 1 month ago
excellent service .
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Posted 1 month ago
Thank you, Simon! Excellent service quality is paramount..
Posted 1 month ago
The lady I spoke to over the phone was very helpful and they went through everything very well with us . Also a very good price would recommend
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Posted 1 month ago
You spoke with Emily Phillips on the phone. We'll forward the feedback. Thank you for the encouragement.
Posted 1 month ago
Very helpful and gave me 3 options, no selling pressure and competitive insurance
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Posted 1 month ago
We love hearing about clients not being pressured by us. It's reassuring to be reminded that quality service and products speak for themselves.
Posted 1 month ago
Very friendly, clear and swift service.
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Posted 1 month ago
Thank you for the 5-star review. Welcome to the Stanhope community.
Posted 1 month ago
Been excellent so far 👌
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Posted 1 month ago
Love it! Thank you.
Posted 1 month ago
Great service and very straightforward
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Posted 1 month ago
How insurance ought to be... thank you.
Posted 1 month ago
Simple website to navigate, receive quick quotes from multiple insurers . They were listed side by side with simple ticks & crosses so you could see what their policies included. Very helpful to make a decision.
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Posted 1 month ago
We appreciate the positive feedback about our newly launched comparison site for jewellery and luxury watches. Thank you, Leigh, and welcome to the Stanhope community. 🙌🏼
Posted 1 month ago
I would like to say a big thank you to Holly for sorting out my query regarding my policy. Her quick response was very much appreciated. Shannon
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Posted 1 month ago
Hi Shannon, thanks for coming back to us with honest feedback on your experience. In all honesty, we only launched the online quote and buy comparison site, including complementary portal access, in February 2025. As such, we're quickly learning a lot of lessons and fixing bugs as we go. That said, we've looked into your case specifically and noticed this issue might be sitting with your email provider and not us. Perhaps this is being too honest but from the looks of it, your account is not being set up since you're not receiving our email(s), which could be due to several reasons, namely: (1) The destination email server is offline or unreachable, (2) The server won't accept delivery of the message, or (2) A network problem is causing message delivery to time out. We understand this matter was resolved, and your documents were sent to you by another method, on the day this review was received but we wanted to formally respond on here today.
Posted 1 month ago
Exellent staff great product at a very reasonable price .What more can you ask.
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Posted 1 month ago
Agreed, Stewart. That's a great combo. Thank you.
Posted 1 month ago
From my first contact I was impressed with the professional and helpful attitude of Donna. The whole process was speedy and efficient....and resulted in an excellent saving on my previous broker's quotations. Thank you!
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Posted 1 month ago
Nigel, our pleasure. Donna is a wonderful person who is brilliant at her job. Thank you for the 5-star review and welcome to the Stanhope community.
Posted 1 month ago
Stanhope Insurance is rated 4.9 based on 2,217 reviews