Stanhope Insurance Reviews

4.9 Rating 1,734 Reviews
98 %
of reviewers recommend Stanhope Insurance
4.9
Based on 1,734 reviews
Shipping & Delivery
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stanhope Insurance Reviews

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Location:

Cedar Court5 College StreetPetersfieldHampshire, ,
Petersfield
GU31 4AE

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Very helpful personal service
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Posted 2 years ago
Excellent Janice. Do let us know what else we could have done for that extra star!
Posted 2 years ago
Pleasant firm to deal with.
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Posted 2 years ago
Thank you Chris and Lucie.
Posted 2 years ago
Nice friendly reminder that my renewal was due, followed up with a courtesy call where my questions were clearly answered. I trust that as a broker that have chosen the best policy given my circumstances, but the proof of the pudding will be if I ever need to claim. In summary "so far so good". Highly recommended.
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Posted 2 years ago
Thank you Gregory.
Posted 2 years ago
Great service - listened to what I wanted and found me a very good deal for my home insurance.
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Posted 2 years ago
Thanks Irene. Being listened too is really important.
Posted 2 years ago
Professional and Efficient meeting all service commitments at the quotation and document issue stages.
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Posted 2 years ago
Thank you Victoria. Very kind of you to write the review.
Posted 2 years ago
Helpful phone calls and good service, listed building help covered all my questions
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Posted 2 years ago
We love listed buildings. We're glad we get to insure yours!
Posted 2 years ago
Very easy to deal with Stuart very helpful and efficient
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Posted 2 years ago
Thank you Christopher. Stuart's second review in one day which reaffirms the excellent work he is doing. Welcome to Stanhope.
Posted 2 years ago
Extremely polite & v efficient. Felt reassured especially given this my first time insuring for a treasured home which is a listed building
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Posted 2 years ago
Thank you Caroline. Securing the right product, with the right broker, for a listed building is important. You're in good hands. Welcome to the Stanhope family!
Posted 2 years ago
Very quick going through the renewal and setting it up. Thank you.
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Posted 2 years ago
Much appreciated Mr McCrystal.
Posted 2 years ago
efficient and effective.
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Posted 2 years ago
Excellent Mark. Thank you.
Posted 2 years ago
Bit expensive, but within an acceptable tolerance. With me being born in Petersfield you had a bit of an advantage. Hope you like the pic of our kittens, with mum
Stanhope Insurance 4 star review on 8th July 2021
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Posted 2 years ago
Anthony, thank you for the review and the photo! You've got your hands full...
Posted 2 years ago
Prompt presentation of renewal materials, but they failed to disclose the increase in the Product Fee from £20 to £50. They also failed to explain exactly what this Product Fee was.
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Posted 2 years ago
Harvey, sorry to read our communication was not as clear as it should have been. We will pick this up with the renewals department to ensure it remains a one off. Thank you for feeding this back to us.
Posted 2 years ago
A pleasure to speak to a competent human instead of a computer algorithm
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Posted 2 years ago
Yes Michael & Diana! Organic and free range human beings only at Stanhope. Thank you for the review.
Posted 2 years ago
I found the Stanhope service efficient. However, at times it did feel as if I was being read to off an already-prepared script. Furthermore, in this day and age, it seems strange that the questions could not have been done online, rather than by telephone.
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Posted 2 years ago
We appreciate the specific feedback, thank you. Getting the balance of FCA requirements and spontaneity can be tricky. Something we'll work on! Regarding online business, we've decided not to conduct business purely online as we want to build personal relationships with each client. The human touch...
Posted 2 years ago
Efficient service
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Posted 2 years ago
Thank you for the 5 stars
Posted 2 years ago
Very helpful
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Posted 2 years ago
Good to hear!
Posted 2 years ago
Polite, informative, knowledgable ! Cant ask for more really !
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Posted 2 years ago
Ms Smith... you couldn't ask for more - glad to hear it. This naturally make us curious what else could be done to get that extra star then?
Posted 2 years ago
Very good overall customer service. Informative and cooperative throughout dealings.
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Posted 2 years ago
Thank you
Posted 2 years ago
Very helpful when contacted and provided me with the best price for building insurance. Very happy with the service and quote provided
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Posted 2 years ago
Enjoyable to read of your experience with us - thank you for the review.
Posted 2 years ago
Appear to be both knowledgable and efficient
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Posted 2 years ago
Thank you Mark and Anna. We trust you'll soon experience that it's more than just 'appearance' at Stanhope...
Posted 2 years ago
Stanhope Insurance is rated 4.9 based on 1,734 reviews