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Stanhope Insurance Reviews

4.9 Rating 1,700 Reviews

98 %

of reviewers recommend Stanhope Insurance

Company Reviews

4.9

Based on 1,700 reviews


Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Location:

Cedar Court5 College StreetPetersfieldHampshire, ,
Petersfield
GU31 4AE

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Stanhope Insurance 5 star review on 5th September 2022

Stanhope Insurance 4 star review on 8th July 2021

Stanhope Insurance 5 star review on 10th December 2020

Stanhope Insurance 5 star review on 18th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason i am giving this rating is because I am disappointed in the fact that last year you asked for a valuation on an egagement ring from my jeweller, which i subsequently did and forwarded it directly to you. At this years renewal i discovered that although I had already sent it, you conviently said you did not receive it. Even though you may think a reminder was in order to obtain the valuation. But no, what transpired was that you inflated the velue of the ring to cover inflation. This amounted to my wifes rings valuation going from £39,500 to £51,000 when there was no need for it.”

Posted 1 month ago

Richard, This is our first two-star review in some time, but we're thankful you've taken the time to respond. We will never shy away from constructive criticism. I've had a look into the matter personally and have discerned: - On the renewal call, we mentioned we were due a valuation for the policy; - You confirmed this was sent last year, but we couldn't locate it. We dropped the ball by not attaching it to your file. - You graciously re-sent this to us, and we updated the policy accordingly. - The sums insured are now correct, and the insurer has an index linked to the total coverage. In truth, this is a conversation we should have had with you last year upon receipt of the valuation. Again, we apologise for the tardy administration, but we thank you for bringing it to our attention. KR, Matthew Ashton Director

Posted 1 month ago

“Very efficient and friendly service.”

Posted 1 month ago

Thank you Isabel for your 5 star review.

Posted 1 month ago

“Quick, responsive and easy to setup! Had insurance for an engagement ring sorted out in no time.”

Posted 1 month ago

Dear Thomas, Thank you for taking the time to leave your fantastic review, your feedback is really appreciated. Welcome to the Stanhope community!

Posted 1 month ago

“We recently had to renew our house insurance, buildings and contents. We had quotes from other companies, but Stacey was more personable, helpful and professional than all the others. She, importantly, was able to get us the best quote and we feel confident that going forwards we will definitely use her again.”

Posted 1 month ago

Thank you for taking the time to leave us such a nice review! We're thrilled to hear what a positive experience it was working with Stacey, she will be delighted to hear your feedback. We appreciate your business, and if you ever need anything else, don't hesitate to get in touch with us.

Posted 1 month ago

“Declan thoroughly explained the policy and answered numerous questions of mine. I found the process seamless and the price competitive. Very pleased.”

Posted 1 month ago

Dear Ruth Thank you for your review. We are glad to receive your positive feedback and happy to know that you had a positive experience working with Declan. We passed this on and he was thrilled to receive your comments. Stanhope

Posted 1 month ago

“Great service from Megan - understood what we needed and came up with some good solutions. We will be giving them more business this year or next.”

Posted 1 month ago

Hello Tim, we're thrilled to hear you enjoyed your experience. Thank you for leaving your 5 star review.

Posted 1 month ago

“Great communication and did a thorough check of the market to make sure we had the best deal on offer for our needs - thank you Hugo”

Posted 1 month ago

Dear Sarah, An excellent review thank you! It's always a delight to know that our hard work at finding the best solution for your needs is so appreciated. Stanhope

Posted 1 month ago

“Decided to look for new buildings insurance and found Stanhope on the Internet. The lady who handled my enquiry was extremely helpful and efficient. The new policy offers all the cover we need and has saved us around £1000 per annum. Thoroughly recommend”

Posted 1 month ago

Thank you for your feedback, Christopher! We are glad to know that you had a great experience purchasing buildings insurance. Providing excellent service is our top priority, and we are delighted to hear that you found the process easy, hassle-free and resulting in a saving for you. We look forward to serving you again in the future and appreciate your recommendation.

Posted 1 month ago

“Very professional and quick would definitely use again”

Posted 1 month ago

Thank you Steve! We hope to continue to provide excellent service.

Posted 1 month ago

“We had a temporary situation re building work and our usual provider had stopped covering thatched houses. Aimee worked hard to track down a tailor made policy for this year. Issues beyond her control meant the policy is expensive bur she explained once we have a completion certificate there may be scope to change the pick and get a small refund. I feel Aimee has the clients interests as centre focus. We almost took out an unsuitable policy elsewhere until she diplomatically suggested I ask one or two questions to check the cover was appropriate for us. I would recommend Stanhope to friends .”

Posted 1 month ago

A touching review thank you. It's important to us that every one of our clients is reassured about the process as well as the product they are purchasing. Your feedback regarding your experience with Aimee is reassuring that we continue to provide excellent service with honesty and integrity, as we strive to be the most trusted insurance broker in the UK.

Posted 1 month ago

“Excellent helpful engagement”

Posted 1 month ago

Excellent feedback thank you, we are thrilled to receive another 5 star review

Posted 1 month ago

“ok very good”

Posted 1 month ago

Thank you for your 5 star review

Posted 1 month ago

“Always do what is required in a very difficult market when trying to get insurance”

Posted 1 month ago

Thank you for your 5 star review and for trusting Stanhope, we are pleased that you had a good experience

Posted 1 month ago

“Sophie Stewart handled our renewal and has been nothing short of excellent, I cannot praise her effort on our behalf enough, It has been a pleasure to deal with her.”

Posted 2 months ago

Thank you, Susan, for the excellent review. We're glad to hear that you had another fantastic service with Stanhope.

Posted 1 month ago

“Excellent service”

Posted 2 months ago

Thank you for your 5 star review!

Posted 1 month ago

“Very helpful and informative and enabled me to make the right decision”

Posted 2 months ago

Thanks for reaching out to us about your experience with Stanhope. We're really pleased that the team were helpful and informative, allowing you to make an informed choice. Kind Regards Stanhope

Posted 2 months ago

“Great service again this year. My thanks to Danniella and the team for securing a great deal on my Home Insurance.”

Posted 2 months ago

Thank you for choosing Stanhope again and taking the time to write a review about your experience with us. Kind Regards Stanhope

Posted 2 months ago

“Every time I talk to Sarah about any aspect of our insurance, I’m always confident that she is handling it with excellent knowledge and absolute proficiency. She’s honest if she needs to check something out that she doesn’t know and returns my call quickly. I never have to chase up a query. I hope she can continue to oversee our account for years to come.”

Posted 2 months ago

Thank you so much for taking the time to leave such a nice review! Honesty and integrity are at the core of our values, so to hear of your positive experience working with Sarah brings us a lot of encouragement. We appreciate your business and look forward to continuing to provide you with excellent service in the future. Kind Regards Stanhope

Posted 2 months ago

“Compettive pricing on listed properties and quick to respond to queries. Highly recommend”

Posted 2 months ago

We are delighted to have found you a competitive solution, thank you for sharing your kind words here.

Posted 2 months ago

“I am thrilled to have chanced across Stanhope Insurance. Stacey Sullivan has been exceptionally helpful and efficient throughout the process and as a result I have opted to go with them. We required a rebuild assessment to make sure we had the right cover and they recommended a firm to do that and then came up with an amazingly competitive rate. I could not recommend them more highly.”

Posted 2 months ago

Thank you so much for your 5 star review. We're glad that we were able to assist you with your insurance needs, and it's always our top priority to help our customers in any way we can. We have passed your comments onto Stacey and she is just as thrilled to learn of the positive impact she had on your experience with us. Kind Regards Stanhope

Posted 2 months ago

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Stanhope Insurance is rated 4.9 based on 1,700 reviews