Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,621 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,621 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent to sort & set up & gives great peace of mind.”

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Posted 1 month ago

Thanks, Kevin. 🙏

Posted 3 weeks ago

“Excellent speedy ,friendly yet professional service, would recommend.”

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Posted 1 month ago

Thank you, Joanne. Donna Sankey was your advisor. Knowing you'd recommend her and Stanhope encourages us tremendously. Thank you.

Posted 2 weeks ago

“Easy to use, competitve pricing”

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Posted 1 month ago

Thank you. 🙏

Posted 3 weeks ago

“Top job, great value”

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Posted 1 month ago

An elegant watch protected through a distinguished insurance broker. A great combo!

Posted 2 weeks ago

“Straight forward, easy and covered everything I needed.”

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Posted 1 month ago

Thank you, Tracey.

Posted 2 weeks ago

“I'm very impressed with how Ryan helped me sort out some long standing issues with my previous insurers.”

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Posted 1 month ago

Thank you for sharing this—we’re thrilled Ryan could help sort out the longstanding issues with your previous insurers.

Posted 2 weeks ago

“A friendly, efficient and highly professional experience.”

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Posted 1 month ago

Superb to read. Vicky Pine handled your enquiry and we'll ensure this encouragement makes its way to her.

Posted 2 weeks ago

“I recently arranged my home insurance and found the entire process to be smooth and straightforward. Sam took the time to explain all the cover options clearly, ensuring I understood exactly what was included in the policy. They were patient, informative, and helped tailor the cover to suit my needs without any pressure or upselling. Communication was excellent throughout — prompt responses, clear guidance, and a professional approach that made the process stress-free. The premium offered was competitive, and I felt confident that the policy provided good value for money. Overall, I’m very satisfied with the service and would happily recommend them to anyone looking for reliable and hassle-free home insurance.”

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Posted 1 month ago

Thank you for choosing Stanhope Insurance and for sharing your positive experience. We’re glad Sam explained the options clearly and tailored the cover without pressure. It’s great to hear the communication was prompt and professional, and that you felt you received good value.

Posted 2 weeks ago

“Great and helpful team. Swift communication and have a wonderful approach to problem solving!”

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Posted 1 month ago

Amen! Love this. Thank you for the 5-star review.

Posted 2 weeks ago

“Absolutely top draw customer service and care from Michael and his team. Thank you.”

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Posted 1 month ago

Thank you, thank you.... thank you!

Posted 2 weeks ago

“Very efficient & came back with best price Very personable”

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Posted 1 month ago

Thank you, Jayne. We’re glad you found us (Stuart Knight in fact) efficient, with the best price, and personable.

Posted 2 weeks ago

“Purchased for insurance of a watch, the was straightforward and the pricing was much more attractive than having it on a wider contents policy.”

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Posted 1 month ago

Looks like a great outcome all round here. Thank you for purchasing watch insurance on our comparison site and welcome to Stanhope.

Posted 2 weeks ago

“Terrific customer service.”

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Posted 1 month ago

Thank you for the 5-star review.

Posted 2 weeks ago

“Excellent service throughout. Would highly recommend.”

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Posted 1 month ago

Thank you for being an ambassador of the brand. We appreciate it. 🙌

Posted 3 weeks ago

“I was pleased. However I never heard from my Account Executive - Holly Sayer - 01730 777620 - clientservices@stanhopeinsurance.co.uk, who is meant to be my dedicated Private Client Manage and when I tried I was not permitted to access https://portal.csr24.co.uk/mvc/1678172544/sub/4”

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Posted 1 month ago

Thank you, Penelope. We’re sorry you didn’t hear from Holly Sayer and that portal access wasn’t available. We’ll check this with your Account Executive and ensure you’re supported promptly.

Posted 2 weeks ago

“Excellent service and knowledge a great company”

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Posted 1 month ago

Thank you, Mark. As Jim Collins reflects in his classic 'Good to Great,' there are too many 'good' businesses and not enough 'great' ones because too many settle for good.

Posted 2 weeks ago

“I had a new watch for my 60th birthday needed to get it insured Stanhope gave me a perfect quote after being quoted very high off other companies definitely recommend to family and friends”

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Posted 1 month ago

Thank you, Peter. We're delighted you found the quote perfect and appreciate you recommending us to family and friends.

Posted 2 weeks ago

“They are quick to take your money, very slow in delivering paper documents, very poor customer service.”

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Posted 2 months ago

I've just checked with the team and we messed up. No excuses. We promised to send you documents by post on 26th November, we encountered a technical issue and the person owning the task went on vacation and the task was not delegated. In short, I apologise. Our Jewellery Manager, Holly, will call to personally apologise and remove our fee charged as a gesture of good will. The removal of our fee will remain as long as you're a Stanhope customer. Matthew Ashton Director

Posted 2 months ago

“Excellent service”

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Posted 2 months ago

Thank you, Paul.

Posted 2 months ago

“Very helpful arranging the insurance and also when needing to amend the cover following valuations. Thank you!”

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Posted 2 months ago

We’re thankful you took a moment to reflect on our consistent service given. Thank you. ☺️

Posted 2 months ago

Stanhope Insurance is rated 4.8 based on 2,621 reviews