Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,310 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,310 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Personal and professional service.”

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Posted 2 months ago

“Excellent to deal with and quickly came up with a competitive quote. 10/10 for efficiency and customer service.”

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Posted 2 months ago

“We work together wtih Stanhope Cooper on a number of our probate matters and have been very satisfied with the level of service offered. Their staff are all very competent, give clear and prompt responses to enquiries and they can give a quote based on the (sometimes limited) information known about an unoccupied probate property. We would recommend Stanhope Cooper to anyone needing insurance quicky, competently and at competitive prices.”

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Posted 2 months ago

“Not professional at all. They don’t read the information they provide to you and you may as well not have a broker at all. All they do is a cheap cut and paste and they are completely inflexible on their commissions. They were recommended to me by my contractor, but I would never use them again for my further insurance needs.”

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Posted 2 months ago

“Marie is very professional and helpful! thank you”

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Posted 2 months ago

“Very simple to use with lovely agents at the end of the phone. Good value insurance”

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Posted 2 months ago

“Hugo went above and beyond throughout our dealings with him - he was extremely helpful in arranging insurance for a complex property and was happy to assist when we needed to make arrangements. He also kept us updated consistently and ensured to stick within our tight timelines. We would thoroughly recommend!”

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Posted 2 months ago

“Straightforward easy to use website. Excellent customer service in answering questions”

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Posted 2 months ago

“Easy to arrange insurance for my luxury watches.”

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Posted 2 months ago

“Hi, very easy and knowledgable about the policy.”

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Posted 2 months ago

“Worked simply and quickly, quote process was easy and links through to application worked well. Definitely a good experience and I'd use again”

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Posted 2 months ago

“I was helped and guided every step of the way with my complicated insurance needs.”

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Posted 2 months ago

“I recently arranged multi-vehicle cover through Stanhope and was thoroughly impressed with the service. Matt Burridge was incredibly helpful throughout from quote to final cover confirmation and made the process smooth and stress-free. Communication was clear, quick, and always supportive. Special thanks to Matt for his professionalism and follow up, especially with coordinating the tracker installation. Highly recommended!”

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Posted 2 months ago

Yep, Matt is 'on it' administratively. We appreciate you taking a moment to comment about his excellent work. We're blessed to have your business.

Posted 2 months ago

“Felt tricked into buying the insurance. Apparently impossible to log into client portal to try and cancel policy. Wouldn't recommend.”

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Posted 2 months ago

Shaun, thank you for the feedback however we're confused. Before buying a policy online you need to: (1) select the right product and click 'buy now', (2) input card details, (3) click 'pay now', (4) read a pop-up text with important information, (5) click 'agree and pay', and (5) complete online two-factor authentication. I am not sure the process could be made any clearer but if you think we can, please offer constructive feedback accordingly. Finally, at the end of the buying process, we make it clear that mid-term adjustments must be completed via email, portal, or telephone. Matthew Ashton Director

Posted 2 months ago

“Very pleased based on the service so far!”

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Posted 2 months ago

Thank you!

Posted 2 months ago

“Excellent service, contacted us when they said they would”

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Posted 2 months ago

Punctuality is very important to us. Thank you for commenting specifically on this.

Posted 2 months ago

“Great! Really happy”

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Posted 2 months ago

Thank you, Susan!

Posted 2 months ago

“Very easy and clear communications, Quick response time from staff. Competitive rate. So all good!”

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Posted 2 months ago

We appreciate the feedback, David. Thank you.

Posted 2 months ago

“Good communication and service, would reccomend”

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Posted 2 months ago

Thanks for the 5-star review, Richard. Welcome to the Stanhope community.

Posted 2 months ago

“Spoke to Megan who was wonderful throughout the process. Explained what I wanted. She didn’t promise to better the renewal price I had from my previous insurance company but said she would do her best. And she did.”

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Posted 2 months ago

We're glad to hear that Megan was able to assist you effectively. Thank you for your kind words, Adrian!

Posted 2 months ago

Stanhope Insurance is rated 4.8 based on 2,310 reviews