Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of service received from Matthew Ashton was superb. I would very much recommend.”

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Posted 10 months ago

Thank you, Cathryn. We appreciate you being willing to recommend Stanhope to others. Welcome to Stanhope!

Posted 10 months ago

“Great service”

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Posted 10 months ago

Thank you, Carlo.

Posted 10 months ago

“Personal service for a specialist insurance policy. Stanhope were very thorough, professional and delivered a great result. Would highly recommend.”

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Posted 10 months ago

In a world of AI, we're passionate about keeping human touch front and centre so clients like you can be reassured about insuring specialist home risks.

Posted 10 months ago

“Happy with insurance online, easy to complete details of item to be insured, however did have to ring in as webpage did not have sufficient detail as to what could make insurance invalid.”

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Posted 10 months ago

Thank you for the honest, feedback. Yes, we're aware of the previous webpage issues. These online 'bugs' should now be fixed for our luxury protection comparison site - https://luxuryprotection.stanhopeinsurance.co.uk.

Posted 10 months ago

“excellent service .”

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Posted 10 months ago

Thank you, Simon! Excellent service quality is paramount..

Posted 10 months ago

“The lady I spoke to over the phone was very helpful and they went through everything very well with us . Also a very good price would recommend”

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Posted 10 months ago

You spoke with Emily Phillips on the phone. We'll forward the feedback. Thank you for the encouragement.

Posted 10 months ago

“Very helpful and gave me 3 options, no selling pressure and competitive insurance”

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Posted 10 months ago

We love hearing about clients not being pressured by us. It's reassuring to be reminded that quality service and products speak for themselves.

Posted 10 months ago

“Very friendly, clear and swift service.”

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Posted 10 months ago

Thank you for the 5-star review. Welcome to the Stanhope community.

Posted 9 months ago

“Been excellent so far 👌”

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Posted 10 months ago

Love it! Thank you.

Posted 9 months ago

“Great service and very straightforward”

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Posted 10 months ago

How insurance ought to be... thank you.

Posted 9 months ago

“Simple website to navigate, receive quick quotes from multiple insurers . They were listed side by side with simple ticks & crosses so you could see what their policies included. Very helpful to make a decision.”

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Posted 10 months ago

We appreciate the positive feedback about our newly launched comparison site for jewellery and luxury watches. Thank you, Leigh, and welcome to the Stanhope community. 🙌🏼

Posted 9 months ago

“I would like to say a big thank you to Holly for sorting out my query regarding my policy. Her quick response was very much appreciated. Shannon”

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Posted 10 months ago

Hi Shannon, thanks for coming back to us with honest feedback on your experience. In all honesty, we only launched the online quote and buy comparison site, including complementary portal access, in February 2025. As such, we're quickly learning a lot of lessons and fixing bugs as we go. That said, we've looked into your case specifically and noticed this issue might be sitting with your email provider and not us. Perhaps this is being too honest but from the looks of it, your account is not being set up since you're not receiving our email(s), which could be due to several reasons, namely: (1) The destination email server is offline or unreachable, (2) The server won't accept delivery of the message, or (2) A network problem is causing message delivery to time out. We understand this matter was resolved, and your documents were sent to you by another method, on the day this review was received but we wanted to formally respond on here today.

Posted 9 months ago

“Exellent staff great product at a very reasonable price .What more can you ask.”

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Posted 10 months ago

Agreed, Stewart. That's a great combo. Thank you.

Posted 9 months ago

“From my first contact I was impressed with the professional and helpful attitude of Donna. The whole process was speedy and efficient....and resulted in an excellent saving on my previous broker's quotations. Thank you!”

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Posted 10 months ago

Nigel, our pleasure. Donna is a wonderful person who is brilliant at her job. Thank you for the 5-star review and welcome to the Stanhope community.

Posted 9 months ago

“Fantastic staff really helpful through all aspects of the process would definitely recommend”

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Posted 10 months ago

Thank you, Carol.

Posted 9 months ago

“Very good and very easy”

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Posted 10 months ago

Very pleasing to know this was your experience of our newly launched comparison site for luxury watches and jewellery insurance. Thank you.

Posted 9 months ago

“Excellent service throughout.”

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Posted 10 months ago

Thank you for the 5-star review.

Posted 9 months ago

“Emily was great. Friendly, informative, and efficient. Highly recommend”

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Posted 10 months ago

That's Emily! She is amazing. 😀

Posted 9 months ago

“Pleased with the cover offered in the end but I had to do a lot of research myself and correct errors on the extent of cover needed, before getting to the end point.”

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Posted 10 months ago

I am so sorry to read about your need to correct items regarding your renewal with us. Whilst we appreciate you renewing with us, you shouldn't have to do that. We'll look into the matter now and see what can be done differently next time. We'll reach out to you directly.

Posted 9 months ago

“Good professional staff who talk you through the process and get the best for their clients.”

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Posted 10 months ago

Thanks, John. Pleasing to read this review about your insurance renewal process. We're blessed to have your business.

Posted 9 months ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews