Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great thanks”

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Posted 9 months ago

Thank you, Lynn. 🙏

Posted 9 months ago

“Fantastic service as always.”

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Posted 9 months ago

We appreciate you writing us a 5-star review, thank you, Andrew. 🙏

Posted 9 months ago

“1st Class service we saved money with the help we had from Stanhope, after being with previous insurer on our house insurance for many years, well done i will recomend to others.”

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Posted 9 months ago

We're pleased to hear you were able to save some money this year, John. Noting the type of products we offer we're sure this would be with an improved level of cover, too. Welcome to Stanhope.

Posted 9 months ago

“I needed individual items insurance and this worked out more cheaply than insuring through my house insurance. Was simple to use the website, but was glad I had recent valuations and was, of course, tedious to have to fill in for every item. However, was happy with it all. Hopefully won't have to use it, but if I do, I hope it all goes smoothly.”

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Posted 9 months ago

We're buoyed by your honest feedback, thank you. 🙌

Posted 9 months ago

“When I requested a hard copy of the policy booklet, Rob Topple replied ‘here at Stanhope we try to be as paperless as possible’. I then reiterated that I would be grateful to receive a hard copy, since when I have had no reply and I haven’t received a copy of the policy booklet. Disappointing🙁”

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Posted 9 months ago

Peter, thank you for being constructive. This is the type of feedback which sharpens us. Truth be told, we do not usually send paper copies of policy documents by post, for usual environmental reasons. In the rare occasion when a client desires a paper copy, then we should be getting this out as promised. This has been forwarded to Rob and his manager, to ensure a paper pack is sent out today.

Posted 9 months ago

“Very efficient and informative service from the agent. Fair advice given, insurance arranged within 24 hours. Clear communications, cannot fault Stanhope.”

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Posted 9 months ago

Thank you for your fantastic feedback! We're thrilled to hear that our agent provided you with efficient service and clear communications.

Posted 9 months ago

“The joy of using a broker like Stanhope is that you get to speak to people by phone, rather than having to deal with on-line bots.”

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Posted 10 months ago

Organic, free-range, and grass-fed human beings only at Stanhope.

Posted 9 months ago

“Matt Burridge is a pleasure to deal with and has provided excellant advice and service”

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Posted 10 months ago

Thanks, Chris. Matt is a pleasure to have on the team too. The only downside is his love for Ipswich Town FC... I guess you cannot have everything. We're blessed to have you with us.

Posted 9 months ago

“Service was good.”

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Posted 10 months ago

Thanks, Jeffrey.

Posted 9 months ago

“Stanhope insurance have been excellent in providing understanding to what I am actually insured for as well as beeing competetive The inhouse service tean are superb”

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Posted 10 months ago

Thank you for the 5-star review!

Posted 9 months ago

“The website proved to be easy to use until you select the plan you want and try to pay. I made 2 or 3 attempts and it constantly didn’t take payment. On the final go it took the payment but didn’t confirm. Fortunately it was during office hours and I called. Spoke to a very helpful young lady who completely reassured me through the process. Everything fine in the end and my watch is covered. As a final comment though, I would have preferred printed docs by post, but that is probably a sign of my age!”

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Posted 10 months ago

Barry, we appreciate your candid feedback. It’s great to hear that our team was able to assist you and put your mind at ease during the process. We understand payment issues can be frustrating, and we’re continually working to improve the online experience. As for the printed documents, we totally get where you're coming from—sometimes there's nothing like a good old-fashioned piece of paper! 😊

Posted 9 months ago

“We are very happy with the service and commication!”

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Posted 10 months ago

Thank you, Kevin and Katya. Matt Burridge has been looking after you and he's brilliant and what he does.

Posted 9 months ago

“After visiting other Insurance including the company I had been with for 30 years plus, (nfu), Stanhope was the only one who came up with the right solution for my property. The staff were very helpful and gave me a great price. If you have any difficulties with your Insurance give them a call.”

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Posted 10 months ago

Thank you so much for your kind words, Daniel! We’re thrilled to hear that Stacey was able to find the right solution for you. Moving on from a previous 30-year insurance relationship must have been a tough call but we're so glad you did it. Rest assured, your trust is well placed in us. If you need anything else, don’t hesitate to reach out. 😊

Posted 9 months ago

“Prompt and timely service that was helpful in understanding cover options. Price was competitive too”

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Posted 10 months ago

Excellent! Thank you.

Posted 10 months ago

“Excellent service and very helpful when I rang with couple questions about cover person I spoke to had the answers”

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Posted 10 months ago

Encouraging to read about our quick response times over email. Thank you, William.

Posted 10 months ago

“Very efficient and professional.”

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Posted 10 months ago

Thank you, Alan. Vicky handled your case and she'll be buoyd by the review - as we are!

Posted 10 months ago

“Excellent customer service and value for money”

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Posted 10 months ago

Thank you, Peter. With premiums on the increase. It's important we offer value for money as a broker which we primarily do through our commitment to each client having assigned an account manager.

Posted 10 months ago

“Excellent service Competitive pricing also Recommended”

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Posted 10 months ago

Thank you for the 5-star review.

Posted 10 months ago

“Received my online quote which was very reasonable…signed up to Stanhope which was very easy.. just hope I don’t have to make a claim!”

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Posted 10 months ago

Thanks, Peter. Rest assured, if you do have to make a claim then our experienced and caring team are here to help.

Posted 10 months ago

“Takes all the bother of renewing my house insurance away. Very polite and helpful.”

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Posted 10 months ago

Amen! Thank you for the 5-star review.

Posted 10 months ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews