Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,613 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,613 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although Sonny C turned around the policy quickly, he said "the system" could not print KEY terms on the Midas Policy Schedule and this caused a major hassle with our solicitors, and untold number of emails wasting everyone's time. Specifically, exceptions to the policy which were explained verbally were "not able" to be converted onto the Schedule.”

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Posted 4 years ago

Matthew, We appreciate the honest review. We have taken a look into the matter and can confirm we could have shown, in full, the variable endorsements (exceptions) on our policy documents where the insurer was struggling to do so. This would have saved any wasted time! We have also alerted the insurer to this system error and hope to have a resolution very soon. Finally, Sophie Stewart, our Operations Coach, has called and emailed today to discuss, and apologise, for the service received. Again, thanks for the honest feedback.

Posted 4 years ago

“Lovely professional and personal service. They actually listen !!”

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Posted 4 years ago

Thank you, Kathleen.

Posted 4 years ago

“Caring and responsive. Excellent attitudes and service.”

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Posted 4 years ago

Much appreciated, Bruce. Thank you.

Posted 4 years ago

“Excellent communication. And very helpful.would definitely recommend”

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Posted 4 years ago

Thank you, Ian.

Posted 4 years ago

“Always lovely people to deal with and great customer service.”

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Posted 4 years ago

Thank you Sally. We appreciate the review.

Posted 4 years ago

“My second year and home insurance renewal with Stanhope, who provided a competetive quotation and more imporatntly a tailored insurance product for my pecific needs. Great communication from the team, who display a personal touch, offer advice and show interest in my insurance requirements. In an homogonous industry dominated by big companies it is reassuring to have genuine insurance experts available who care and are committed to their customers.”

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Posted 4 years ago

Thank you Mr King. We take a tremendous amount of personal pride in taking care of each client. We're encouraged by your words.

Posted 4 years ago

“Policy renewal was very straight forward, handled in a timely and efficient manner by friendly staff.”

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Posted 4 years ago

Lovely to read. Thank you.

Posted 4 years ago

“Always helpful and friendly. We currently have two properties insured with Stanhope and I know we’re in safe hands.”

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Posted 4 years ago

You are definitely in good hands Louise. Thank you for trusting both properties to us.

Posted 4 years ago

“Excellent and professonal service”

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Posted 4 years ago

Thank you Roland.

Posted 4 years ago

“Would have been useful when promised a call back to have at least a holding text or email to explain what was going on if no call was going to happen”

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Posted 4 years ago

Thank you for the honest feedback Matthew and Michael. We have fed this back to the team and will learn from the error.

Posted 4 years ago

“The service was great, policy ticks all the boxes for the cover I need, would highly recommend! Ami and then Kirstie were easy to deal with, made the whole process very simple Thank you!”

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Posted 4 years ago

Much appreciated Steve. Welcome to Stanhope.

Posted 4 years ago

“Phone answered straight away without a list of options to get through. Lovely staff and efficient service. Would definitely recommend this company!”

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Posted 4 years ago

Excellent Kay, thank you!

Posted 4 years ago

“Getting my policy set up was easier than expected. Very transparent and honest on coverage and premium”

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Posted 4 years ago

Excellent Niels. Thank you for reflecting on our honesty.

Posted 4 years ago

“Laura has been most helpful, thanks so much”

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Posted 4 years ago

On behalf of Laura, you're most welcome Neil.

Posted 4 years ago

“Excellent personal service from Laura. I would recommend this family run company to anybody looking for insurance services.”

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Posted 4 years ago

Much appreciated Roden. These are two reviews for Laura in the space of the same week - she is doing something right. We will feed this back to her. Welcome to the Stanhope family.

Posted 4 years ago

“Service was great”

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Posted 4 years ago

Excellent - thank you for the 5 star review.

Posted 4 years ago

“Very good service from Donna Sankey”

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Posted 4 years ago

Much appreciated Jean. We're grateful for you taking a moment to write the review. We will forward this on to Donna.

Posted 4 years ago

“This is my second year with Stanhope, my premium was actually reduced and the service was as good as ever.”

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Posted 4 years ago

Excellent to hear Fiona. We will always attempt to overstaff our renewals department to ensure we can review the market for each client as frequently as possible.

Posted 4 years ago

“I've been really impressed with the team here. They have always helped find me a great product at a great price and on my terms. Thanks everyone”

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Posted 4 years ago

Thank you Emma for writing this review. We appreciate your business and welcome to the Stanhope Family.

Posted 4 years ago

“I think that your company has the right intentions but, sadly falls short of really caring for the customer's needs. For example, I requested a hard "paper" copy of my policy, and so far it has not arrived. Also, I was not so pleased with the large deposit that has to be paid at the start of the policy. Since the whole years' policy is rather expensive, I would have preferred if the payments could have been spread evenly throughout the year. Apart from these few things, I am happy.”

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Posted 4 years ago

Keith, our heart is definitely in the right place. We will find out what happened with your hard copy documents and come back to you by telephone. That said, we do not send documents out via post, as standard, anymore. We only send documents by post when specifically requested to do so. Looking through your file I can see Donna has issued documents to you via email and we trust this have been received.

Posted 4 years ago

Stanhope Insurance is rated 4.8 based on 2,613 reviews