Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,613 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,613 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a financial services professional I was looking for a broker that could cater for my specific needs. I was delighted with the friendly approach, can do attitude and diligence in covering the compliance angles that Donna at Stanhope delivered. A great experience when time is precious.”

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Posted 4 years ago

Top, top review. We have forwarded this on to Donna and this has encouraged her, as well as the team. Thank you. We appreciate the specific comments about compliance too.

Posted 4 years ago

“Our home insurance policy was due for renewal. A change in the level of cover along with a significant increase in premium led me to look for a more specialist insurer. I approached Stanhope and was immediately impressed. They took the time to listen and properly understand our needs. They approached their panel of insurers and selected a policy that was so much simpler than the one it was replacing and had exactly the right level of cover. Absolutely delighted. I would strongly recommend Emily and Ruby to anyone who wants to experience how insurance should be done. Thank you”

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Posted 4 years ago

An uplifting review Oliver, thank you.

Posted 4 years ago

“I like family businesses, having several myself. One doesn't talk to a robot.”

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Posted 4 years ago

Right! 100% human interaction at Stanhope. Thank you, Anthony.

Posted 4 years ago

“Excellent service and acted very quickly to turn things around as we were moving from another insurer and broker with just one week to the deadline.”

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Posted 4 years ago

Thank you Laurence for taking a moment to write the review. Welcome to Stanhope.

Posted 4 years ago

“Absolutely delighted with the policy Donna curated for us. She resolved a potential issue AND managed to improve our cover AND reduce our premium by almost 50%. Would give 6 stars if possible!”

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Posted 4 years ago

Carole, we accept your 6 stars! Almost a 50% reduction in premium, goodness, that's fantastic! Not to mention everything else. We're glad to have you with us, Carole.

Posted 4 years ago

“Very proactive, efficient and helpful.”

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Posted 4 years ago

Thank you, Ryan.

Posted 4 years ago

“Donna resolved several issues for us and found a policy that more than met our needs and reduced our annual premium by almost 50%. Excellent, professional service !”

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Posted 4 years ago

Thank you for the 5-star review. Donna is very popular on Reviews.IO at the moment - you've been in good hands!

Posted 4 years ago

“Policy extension all sorted, although I don't yet have the paperwork that was promised. Phone calls were always answered, but I only once got the promised return call. Overall I made five calls over a week and only managing to get to the correct person on the fifth attempt.”

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Posted 4 years ago

Mark, sorry to hear the documents have not been issued to you. We will check internally and see what has happened. We will aim to get in touch with you by phone very soon.

Posted 4 years ago

“Professional and efficient service for the renewal quote”

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Posted 4 years ago

Excellent Nosheen. Thank you. We appreciate you renewing the insurance product with us.

Posted 4 years ago

“I can only comment on the service in getting the insurance as – thankfully – we've not had to make a claim. Laura and Emily were extremely helpful and quick. We needed the insurance urgently as works were about to start and our previous insurers weren't covering it. With Luara and Emily we got what we needed within 4 hours. They were recommended by our architects and we will recommend them further.”

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Posted 4 years ago

Really kind words, thank you. Renovation insurance is such an unknown that most of us do not realise we need, it until the very last minute. We are geared up for this and usually put two people on the case to speed things up. You’re in safe hands with us and the Renovation product!

Posted 4 years ago

“Very good and efficient service.”

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Posted 4 years ago

We appreciate you taking a moment to write us a 5 star review. Thank you Paul.

Posted 4 years ago

“Amy was most helpful through the process of sourcing and arranging my insurance”

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Posted 4 years ago

Thank you, Alison. We will pass this on to Amy who would be greatly encouraged by this.

Posted 4 years ago

“Comprehensive Insurance for my home and it’s possessions at a fair price !”

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Posted 4 years ago

Excellent Gregory. Thank you for the five start review.

Posted 4 years ago

“Helpful, efficient, knowledgeable, listened to us. Ticks all the boxes.”

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Posted 4 years ago

Excellent Michael and Karin. Thank you for the five start review.

Posted 4 years ago

“Very helpful personal service”

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Posted 4 years ago

Excellent Janice. Do let us know what else we could have done for that extra star!

Posted 4 years ago

“Very helpful and informative … Insurance I needed sorted out in a few hours, no fuss, Sam was lovely to speak to!”

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Posted 4 years ago

Excellent review of Sam and her work. Thank you.

Posted 4 years ago

“From start to finish Emily could not have been more helpful and pleasant. From proposal to being on cover took less than one day and the premium obtained was very competitive.”

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Posted 4 years ago

A lovely review. Thank you Ian and Seona. It's pleasing to read about the turn around time too!

Posted 4 years ago

“I have only been with Stanhope for the last 2 years and had been putting off sorting out my insurance despite it really needing a review. They have made the whole process easy and efficient . I wish I had found them years before !”

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Posted 4 years ago

Such a delightful review Belinda, thank you.

Posted 4 years ago

“Expert and responsive service just when it was needed. The handover from Millie to Emily was also handled seamlessly.”

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Posted 4 years ago

Excellent to read Tim. Thank you.

Posted 4 years ago

“Having been looking for a solution for our home insurance for several weeks, Stanhope sorted us out with an excellent policy with a premium to match that exactly suits our needs. In particular Kirsty Scott was friendly and professional leaving no question unanswered. Quite exemplary.”

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Posted 4 years ago

Admirable review of Kirsty and her work. Thank you Robert and welcome to Stanhope.

Posted 4 years ago

Stanhope Insurance is rated 4.8 based on 2,613 reviews