Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,530 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent company to do business with. Delivered quick, my runner looks very nice, good quality as well. Got other kitchen runners with you as yes very please.”

Helpful Report

Posted 8 months ago

Hi Linda, Thank you for the fantastic review! We’re thrilled to hear the runner looks nice and that you’re happy with the quality. Great to know you’re enjoying more kitchen runners with us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Great choice of rugs at competitive prices and range of sizes. Quality and comfort of rug was better than we expected. Definitely would recommend and use again”

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Posted 8 months ago

Hi Steven, Thank you for your wonderful review. We’re glad you found a great choice of rugs at competitive prices, with a good range of sizes, and that the quality and comfort exceeded your expectations. We appreciate your recommendation and look forward to serving you again. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Quick delivery and what you see is what you get”

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Posted 8 months ago

Hi MRS, Thank you for your wonderful review. We’re glad the delivery was quick and that what you see is exactly what you got. We appreciate your support. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Great choice of runner rugs. Really quick delivery and the rug is great quality. Excellent service both by Runrug and delivery partner DHL.”

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Posted 8 months ago

Hi Heather, Thank you for your wonderful review. We’re glad you’re happy with the runner rug, the quick delivery, and the service from Runrug and DHL. We’ll pass your kind words to the team. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“This runner is excellent quality and looks lovely in my hall Very pleased with my purchase”

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Posted 8 months ago

Hi Margaret, Thank you for your review. We’re glad the runner is excellent quality and looks lovely in your hall. Great to hear you’re very pleased with your purchase. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“No problems ,order updated and delivery slot .as promised. Runner as described ,colour ,size and appearance and at competitive price”

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Posted 8 months ago

Hi Barry, Thank you for sharing your feedback. We’re glad the order was updated and delivered as promised, and that the runner met your expectations in colour, size, appearance, and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Fabulous carpet and very easy transaction”

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Posted 8 months ago

Hi Virginia, Thank you for your kind words. We’re delighted you’re happy with the fabulous carpet and that the transaction was easy. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Excellent quality product delivered on time.”

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Posted 8 months ago

Hi Patrick, Thank you for your kind feedback. We’re glad the product quality met your expectations and it arrived on time. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Lovely rugs, lay flat in minutes”

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Posted 8 months ago

Hi Yvonne, Thank you for your lovely feedback. We’re glad the rugs lay flat in minutes and that you’re happy with them. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Good quality carpet quick delivery despite Christmas period”

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Posted 8 months ago

Hi Aaron, Thank you for your kind words. We’re glad the carpet’s quality and the quick delivery met your expectations during the Christmas period. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Runrúg made it simple for me to measure my stairs properly so that I could arrive at a good estimate of footage with minimal waste. The added videos were especially helpful.”

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Posted 8 months ago

Hi Maria, Thank you for sharing your feedback. We’re glad Runrúg helped you measure your stairs accurately and achieve a good estimate with minimal waste, and that the added videos were helpful. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Excellent quality rug and great customer service.”

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Posted 8 months ago

Hi Anona, Thank you for your kind feedback. We’re glad you’re happy with the excellent quality rug and the great customer service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Quite quick for delivery but only by paying for it The stair runner itself is amazing I’m very impressed with its look and quality and the feel would highly recommend”

Helpful Report

Posted 8 months ago

Hi John, Thank you for sharing your thoughts. We’re thrilled you love the stair runner—great look, quality, and feel. We’ve noted your point about delivery speed linked to paid options. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 8 months ago

“Very pleased . Fits exactly how I wanted. Quick delivery . Good runner for the money .”

Helpful Report

Posted 8 months ago

Hi Dorothy, Thank you for your kind words. We’re delighted the Runrug fits exactly, with quick delivery and good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“excellent service and carpeting beautifully finished at each end”

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Posted 8 months ago

Hi there, Thank you for sharing your thoughts. We’re thrilled you enjoyed the excellent service and that the carpeting is beautifully finished at each end. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Poor quality rug”

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Posted 9 months ago

Hi there, We’re really sorry to hear the rug didn’t meet your expectations and that you’re unhappy with the quality. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 8 months ago

“Very happy with the rug except as it was sent rolled its hard to get the edges to stay flat and they are a trip hazard.”

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Posted 9 months ago

Hi Paul, Thanks for the review. Sorry to hear the edges don’t sit flat and are a trip hazard when rolled. If you’d like, we can suggest flattening tips or arrange a replacement if there’s a fault. Please share your order number and we’ll help right away. Warm regards, Team Runrug

Posted 8 months ago

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Posted 9 months ago

Hi there, Thank you for your fantastic 5-star feedback. We’re thrilled you’re happy with Runrug and grateful for your kind words about the look and quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Very pleased with rugs and e-mails keeping you up to date with delivery.”

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Posted 9 months ago

Hi there, Thank you for sharing your experience. We’re glad you’re pleased with the rugs and that you’ve found the delivery updates helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“The runner rug I orderred was delivered swiftly. It is exactly as pictured on the website and is perfect for my requirements. Excellent.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your kind words. We’re thrilled the runner rug arrived swiftly and is exactly as pictured and perfect for your requirements. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

Runrug is rated 4.7 based on 8,530 reviews