Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,645 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a stair runner (knowing that they were waiting on stock) they kept me informed about delivery and super happy with my runner”

Helpful Report

Posted 8 months ago

Hi Alison, Thank you for your wonderful review! We're delighted to hear that you are super happy with your stair runner and that we kept you informed about the delivery! Communication is key for us, and we're glad it made your experience a positive one. Your satisfaction truly motivates our team. Thanks for choosing Runrug!

Posted 8 months ago

“Hi i am very pleased with my runner, we chose Runrug due to to the incredible amount of choices and sizes.”

Helpful Report

Posted 8 months ago

Hi Mark, Thank you for your fantastic review! We’re thrilled to hear that you are pleased with your runner and that our wide selection of choices and sizes helped you find the perfect fit! It’s great to know we could meet your needs. Your satisfaction inspires us to keep enhancing our offerings. Thanks for choosing Runrug!

Posted 8 months ago

“Super speedy service. The rug is just as described. Nice quality. Received notification of order and delivery.”

Helpful Report

Posted 8 months ago

Hi Valerie, Thank you so much for your wonderful review! We’re thrilled to hear that you appreciated our speedy service and that the rug met your expectations in both quality and description. Keeping our customers informed throughout the process is important to us, and we’re glad to hear that you found it helpful. Thanks for choosing Runrug! We look forward to welcoming you back again soon!

Posted 8 months ago

“Really nice”

Helpful Report

Posted 8 months ago

Hi Endurance, Thank you for your lovely review! We’re so glad to hear that you find your experience with us really nice! Your support means the world to us, and we’re always here to ensure you enjoy our products. Thanks for choosing Runrug! We can't wait to serve you again!

Posted 8 months ago

“Why are you sending me a review when I have not even received the 3 rugs I ordered.”

Helpful Report

Posted 8 months ago

Hello Michael, We’re really sorry to hear about your experience with the missing rugs. We understand how frustrating it can be to not receive your order, especially when you’re looking forward to its arrival. Looking at the tracking on your order they do show as delivered to you on March 31st, although I appreciated that this was after your review. Please could you confirm that you have now received them? Thank you for your patience, and we apologize for any inconvenience this has caused. Best, runrug.com

Posted 8 months ago

“I needed a runner to protect my wood floors in a long hall. It was fantastic to be able to customise the length / width I needed!”

Helpful Report

Posted 8 months ago

Hi Niamh, Thank you for your fantastic review! We're so pleased to hear that our customization options helped you find the perfect runner to protect your wood floors. It’s wonderful to know that it’s serving your needs in your hall! Your satisfaction is our top priority, and we’re grateful for your kind words. Thanks for choosing Runrug!

Posted 8 months ago

“Very pleased with my purchase. It was very easy to order and arrived on time”

Helpful Report

Posted 8 months ago

Hi Sylvia, Thank you for your wonderful review! We're thrilled to hear that you were pleased with your purchase and found the ordering process easy. Timely delivery is a priority for us, and we're glad it met your expectations! Your satisfaction means the world to our team. Thanks for choosing Runrug!

Posted 8 months ago

“Came quick and it’s exactly what I was looking for and good quality, will buy from them again.”

Helpful Report

Posted 8 months ago

Hi Roberta, Thank you for your fantastic review! We’re thrilled to know that your order arrived quickly and that it’s exactly what you were looking for. Quality is important to us, and we appreciate your recognition of it! We look forward to serving you again in the future. Thanks for choosing Runrug!

Posted 8 months ago

“Very satisfied. Lovely hall runner and perfect length and quality”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your lovely review! We're delighted to hear that you're very satisfied with your hall runner and that it meets your expectations in terms of length and quality. It’s always wonderful to know our products are bringing joy and functionality to your space. Your feedback truly motivates us to keep delivering the best! Thanks for choosing Runrug!

Posted 8 months ago

“Great quality and competitive prices, our rug was delivered within days of placing our order. Highly recommended, keep up the good work Runrug.”

Helpful Report

Posted 8 months ago

Hi John, Thank you so much for your stellar review! We're delighted to hear that you found our quality and prices competitive and that your rug arrived so quickly. Your recommendation means a lot to us and inspires our team to keep up the great work! Thanks again for your support!

Posted 8 months ago

“Very good service. Delivery quick. Quality excellent.”

Helpful Report

Posted 8 months ago

Hi Anthony, Thank you for your excellent review! We're thrilled to hear that you experienced great service and quick delivery, and we're especially pleased that you’re happy with the quality. Your positive feedback truly motivates our team to keep striving for excellence. Thanks again for your support!

Posted 8 months ago

“Delivered on time Rug is lovely bright colour”

Helpful Report

Posted 8 months ago

Hi Alan, Thank you for your fantastic review! We're so pleased to hear that your rug was delivered on time and that you love the bright color! Your kind words really motivate our team to continue providing the best for our customers. Thanks for choosing Runrug!

Posted 8 months ago

“Great service .”

Helpful Report

Posted 8 months ago

Hi Georgina, Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our service. Your feedback is invaluable to us and motivates the team to keep doing their best! Thanks again for your support!

Posted 8 months ago

“Perfect for my needs”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your fantastic review! We're so pleased to hear that our product is perfect for your needs. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. Thanks again for your support!

Posted 8 months ago

“Very happy with my runner and a fast delivery”

Helpful Report

Posted 8 months ago

Hi Lisa, Thank you for your fantastic review! We’re thrilled to hear that you are very happy with your runner and that the delivery was fast. Your satisfaction truly means everything to us, and we appreciate your support! Thanks again!

Posted 8 months ago

“First class service. I can't speak too highly of the communication from the company or the delivery time - it was spot on.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your outstanding review! We’re absolutely delighted to hear that you experienced first-class service and that our communication and delivery time were on point. Your feedback is incredibly valuable to us and inspires our team to continue striving for excellence! Thanks again for your support!

Posted 8 months ago

“Everything arrived undamaged. I did an inventory and found that some of the rail caps were missing from the order. I contaced Runrug and brought it to their attention. They were quick to correct the discrepency and I received the remaining caps in a reasonable time. Thumbs up to Runrug.”

Helpful Report

Posted 8 months ago

Hi William, Thank you for your kind review! We’re glad to hear everything arrived in good condition and appreciate you bringing the missing rail caps to our attention. It’s great to know our team was able to resolve the issue swiftly for you. Your thumbs up means a lot to us! Thanks again for your support!

Posted 8 months ago

“Range, Service and delivery absolutely superb.”

Helpful Report

Posted 8 months ago

Hi Andrew, Thank you for your amazing review! We’re thrilled to hear that you’re pleased with our range, service, and delivery. It’s our goal to provide the best for our customers, and your feedback is greatly appreciated! Thanks again for your support!

Posted 8 months ago

“Exactly as expected, great customer service. Highly recommend.”

Helpful Report

Posted 8 months ago

Hi Patricia, Thank you so much for your fantastic review! We're delighted to hear that everything met your expectations and that you experienced great customer service. Your recommendation means the world to us! Thanks again for your support!

Posted 8 months ago

“The rug was just what I was looking for. The dimensions were perfect. Arrived on time.”

Helpful Report

Posted 8 months ago

Hi Colin, Thank you for your wonderful review! We're so glad to hear that the rug was exactly what you were looking for and that the dimensions were just right. It's also great to know it arrived on time. Your satisfaction is our priority, and we truly appreciate your kind words! Thanks again for your support!

Posted 8 months ago

Runrug is rated 4.7 based on 7,645 reviews