Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,645 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Quick and easy ordering. Reasonably priced for a good quality runners”

Helpful Report

Posted 9 months ago

Hi Heather, Thank you for taking the time to leave us a review! We're pleased you're happy with your purchase! Thank you.

Posted 9 months ago

“Excellent communication throughout to include DHL who delivered when they said. Runners laid flat at edges within a couple of days, very sturdy with no slipping. Perfect for our busy hallway.”

Helpful Report

Posted 9 months ago

Hi Sandra, Thank you so much for your excellent review! We're delighted to hear that you had a great experience with our communication and that your runners are laying flat in no time. It's fantastic to know they're sturdy and perfect for your busy hallway. We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“We love the way your stair rods look. The quality was better than I expected, and the way they were made it simple for us to install ourselves.”

Helpful Report

Posted 9 months ago

Hi Lori, Thank you so much for your fantastic review! We’re thrilled to hear that you love the look of our stair rods and found the quality exceeded your expectations. It’s always our goal to make installation easy for our customers, and we’re glad you could do it yourself! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“Great company. Very pleased w the quality of my stair rods. Arrived before the due date.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you're pleased with the quality of your stair rods and that they arrived ahead of schedule. Your satisfaction is our top priority, and it's great to know we met your expectations! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“pleased with product,price, and time taken to deliver my order.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your wonderful review! We're delighted to hear that you're pleased with the product, pricing, and delivery time. It’s always our goal to provide a seamless experience for our customers. We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“Lovely quality delighted with my rugs and Grateful for help and advice from staff”

Helpful Report

Posted 9 months ago

Hi G, Thank you so much for your lovely review! We're delighted to hear that you're pleased with the quality of your rugs and that our staff was able to assist you. Your satisfaction means the world to us, and we’re always here to help! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Very good choice of runners and prompt delivery”

Helpful Report

Posted 9 months ago

Hi David, Thank you for your wonderful review! We're so glad to hear that you found our selection of runners impressive and that your delivery was prompt. It’s always our aim to provide a great shopping experience for our customers. We truly appreciate your support and hope to see you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“Helpful customer service when I rang with a couple of questions. Impressive delivery time”

Helpful Report

Posted 9 months ago

Hi Patricia, Thank you for your wonderful review! We're so glad to hear that our customer service team was able to assist you and that you were impressed by our delivery time. Your satisfaction is very important to us, and we strive to provide the best experience possible. We truly appreciate your support and look forward to having you with us again soon! Thanks for choosing Runrug!

Posted 9 months ago

“I like the Aztec runner and that it comes in 32” width. This runner rug can be cut on the end to the length you need, so you can order a piece longer than you need (since it’s sold by the foot) and cut it yourself.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your wonderful review! We’re so glad to hear that you like the Aztec runner and appreciate the versatility of being able to cut it to your desired length. It’s great to know that the 32” width meets your needs! We truly appreciate your support and hope you enjoy your runner for a long time to come! Thanks for choosing Runrug!

Posted 9 months ago

“The images shown on the site are not necessarily accurate. Delivery and fitting was ok.”

Helpful Report

Posted 9 months ago

Hi Phil, Thank you for your review! We appreciate your feedback regarding the accuracy of our images, and we’ll certainly take it into account as we continuously strive to improve. We're glad to hear that delivery and fitting met your expectations. Your insights are invaluable to us, and we hope to better serve you in the future! Thanks for choosing Runrug!

Posted 9 months ago

“good quality and fast delivery”

Helpful Report

Posted 9 months ago

Hi Michael, Thank you for your fantastic review! We're so glad to hear that you’re pleased with the quality of our products and that your delivery was prompt. Your satisfaction is what drives us, and we truly appreciate your support! Looking forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“I love our new runner for the hallway. I was also impressed with how quickly it arrived.”

Helpful Report

Posted 9 months ago

Hi Lynn, Thank you so much for your wonderful review! We're thrilled to hear that you love your new runner for the hallway and that it arrived quickly. It’s always our aim to provide great products and fast service! We truly appreciate your support and hope to see you back soon! Thanks for choosing Runrug!

Posted 9 months ago

“Great product backed by good service. The rug I wanted was out of stock and so they sent my second choice, which was more expensive, for the same price.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear you were pleased with the service and the alternative rug that was provided. It's fantastic to know we could still meet your expectations with a product that suits your needs. We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“My hall runner is absolutely beautiful. Prompt delivery & quality rug.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you love your hall runner and that it arrived promptly. Your satisfaction with the quality means the world to us! We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Very easy to order and a very quick dispatch. The runner ordered was as described and the colour match was as shown on the website. Would definitely buy from again.”

Helpful Report

Posted 9 months ago

Hi Susan, Thank you so much for your fantastic review! We’re thrilled to hear that you found the ordering process easy and that your runner arrived quickly and as described. It’s wonderful to know that the color matched your expectations perfectly! We truly value your support and can’t wait to help you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Love the rug, great quality, fast delivery!”

Helpful Report

Posted 9 months ago

Hi Julie, Thank you for your amazing review! We're so delighted to hear that you love your rug and found it to be of great quality. It's wonderful to know that the delivery was quick too! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Very good service didn't wait long for delivery Good quality good price”

Helpful Report

Posted 9 months ago

Hi Angela, Thank you for your amazing review! We're delighted to hear that you were satisfied with both the service and the quality of your purchase. It's fantastic to know that we could meet your expectations with our pricing as well! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

“Good quality rug that was exactly what I wanted . Only wish that I had bought a longer one.”

Helpful Report

Posted 9 months ago

Hi Debra, Thank you so much for your glowing review! We're delighted to hear that you found the rug to be of good quality and that it met your expectations perfectly. We understand the temptation to go for a longer option, and we're here to help whenever you're ready for that upgrade! We truly appreciate your support and look forward to assisting you again in the future. Thanks for choosing Runrug!

Posted 9 months ago

“Excellent choice offered. We were able to get the exact size. Ordering was easy and it was deliver when it said it would be. Would use them again”

Helpful Report

Posted 9 months ago

Hi Graham, Thank you for your excellent review! We're delighted to hear that you found the perfect size and that the ordering process was easy for you. It's great to know your delivery was timely, too! We truly appreciate your support and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 9 months ago

“Excellent service fast delivery will definitely use you again”

Helpful Report

Posted 9 months ago

Hi Kevin, Thank you for your fantastic review! We're delighted to hear you had a great experience with our service and that the delivery was fast. Your satisfaction is our top priority! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 9 months ago

Runrug is rated 4.7 based on 7,645 reviews