Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,939 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 runners, prompt delivery, pleased with quality both as described. Would use this company again”

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Posted 8 months ago

“Very pleased with hall runner. Description as advertised. Delivery excellent. We recommend.”

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Posted 8 months ago

“Excellent quality at a really competitive price. Quick delivery. I'm 100% happy with my purchase.”

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Posted 8 months ago

“Excellent quality runners, great in front of living room sofas & chair, good value and delivery service. Delighted.”

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Posted 8 months ago

Hi Gary Thank you for your review and we are glad to see that the runners are perfect for your home! We hope to see you again soon! runrug.com

Posted 8 months ago

“Fantastic quality runner. For the price I wasn’t expecting it to be good. But I'm delighted with the result of our little hallway makeover.”

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Posted 8 months ago

Thank you so much, Michael, for your amazing 5-star rating of Runrug! We truly appreciate your kind words and are thrilled that you are delighted with the result - the runner looks great with the lighting! It's great to hear that the runner exceeded your expectations in terms of its fantastic quality. Thank you once again for choosing Runrug, and we hope to serve you even better in the future!

Posted 8 months ago

“Rug was out of stock but got a courtesy call to tell me and say when it was expected in,came in early”

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Posted 8 months ago

“Excellent website, easy to navigate, lots of choice. Fabulous Rug”

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Posted 8 months ago

Hi Michelle Thank you for your review and I am glad to see that the rug is passing your expectations! We hope to see you again soon! runrug.com

Posted 8 months ago

“Original choice ordered but was found to be damaged so not despatched and as is always it was the last one and has been discontinued. Found an alternative but more expensive. Helpful customer service staff.”

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Posted 8 months ago

“Looks good quality haven't put it on stairs yet .”

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Posted 8 months ago

“Looks lovely in my hall. Good quality and true to colour”

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Posted 8 months ago

“Rugs arrived as per order placed , no issues , Runrug very easy to deal with & communication was very good”

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Posted 8 months ago

“Quick delivery very good quality so happy with my purchase and even got a little discount will certainly use this company in future.”

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Posted 8 months ago

“See review.”

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Posted 8 months ago

Good morning, and thank you for your review - although naturally we are sorry to see of the delay with the delivery to yourself. Could I ask you to get in touch with our team using helpuk@runrug.com and let us know your order number or address, so that we can investigate this further for you. Kind regards runrug.com

Posted 8 months ago

“Delighted with the quality and fit of the long hall runner supplied.”

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Posted 8 months ago

“Amazing rug ❤️”

Runrug 5 star review on 15th August 2024

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Posted 8 months ago

“Good quality runners, fast service. A range of designs from which to choose.”

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Posted 9 months ago

“Great job, all good and on time. Many thanks.”

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Posted 9 months ago

“Absolutely Brilliant! Ordered on Thursday & in situ on Friday afternoon & I love it.”

Runrug 5 star review on 14th August 2024

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Posted 9 months ago

“The rug arrived very swiftly but the quality is very poor. It’s too lightweight and the colour is much brighter than the photos online. A shame as they looked so good and the service was great. Sadly I won’t be buying from runrug again”

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Posted 9 months ago

Hi, Thank you for taking the time to leave us a review! We're very sorry to hear that it wasn't what you expected. The rug you've purchased is actually one of our best sellers! However, we do completely understand that our customers will all have different taste. Also, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. Please feel free to reach out to us directly, if you would like to return it. We can offer both an exchange or a refund, if you would prefer. help@runrug.com Thank you.

Posted 9 months ago

“Not used Runrug previously but found what looked be the ideal product (3m runner). Arrived in really quick time and looks and fits perfectly. Appears excellent quality. Will not hesitate to use them again.”

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Posted 9 months ago

Runrug is rated 4.8 based on 6,939 reviews