Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,275 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

290

Anonymous

Anonymous // 01/01/2019

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“Delighted with our new kitchen runner. Our old one was worn on the back and easily slid this new one stays in the one place and makes us over 80's secure when walking on it.”

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Posted 12 hours ago

“I have ordered hall runners from Runrug before and wanted another backup. I am pleased with the product which does the job.”

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Posted 12 hours ago

“Excellent runner, looks fabulous in my very long hall, the rug laid straight and flat immediately, no curled edges or creases. Very pleased with the purchase.”

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Posted 14 hours ago

“Great rug- exactly as described and arrived really quickly. Highly recommend.”

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Posted 15 hours ago

“Superb quality, the runner is nice and thick and took me, a total novice approximately 2 hrs to fit. Rods and all. Absolutely recommended. Great customer service as well, as I had 1 of the 3 parcels delayed due to the delivery company. Ian from Runrug got in touch immediately and let me know it was on its way. I emailed Friday evening and got a response first thing Monday morning. Fantastic stuff.”

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Posted 3 days ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you found the quality of the runner superb and that you managed to fit it with ease - it looks like you have done an amazing job! It’s great to know you had a positive experience with our customer service as well. We’re always here to help! Best regards, Team Runrug

Posted 18 hours ago

“Extremely helpful advice and very quick delivery”

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Posted 3 days ago

Hi Jackie, Thank you for your wonderful review! We’re so glad to hear that you found our advice helpful and that your delivery was quick. Your satisfaction is what drives us, and we appreciate your feedback! Warm wishes, Team Runrug

Posted 18 hours ago

“A good product actually delivered earlier than expected.”

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Posted 3 days ago

Hi Michael, Thank you for your fantastic review! We're delighted to hear that your product arrived earlier than expected. It’s always great to know that our customers are happy with their experience! Warm wishes, Team Runrug

Posted 18 hours ago

“would use this company again. carpet lovely quality and service spot on. highly recommend”

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Posted 3 days ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you loved the quality of the carpet and that our service met your expectations. Your recommendation means the world to us! Warm wishes, Team Runrug

Posted 18 hours ago

“Absolutely thrilled to bits with the two rugs I have bought. Delivery from DHL was superb. Thank you Runrug. Certainly recommend your company.”

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Posted 3 days ago

Hi Susan, Thank you so much for your lovely review! We're absolutely thrilled to hear that you're happy with your rugs and that the delivery went smoothly. Your recommendation means a lot to us! Best wishes, Team Runrug

Posted 18 hours ago

“The pattern and the colors on the rug are beautiful BUT… the price vs the quality makes it not a great deal. I thought the rug would be thicker and made better. The corners will not stay flat no matter how much I manipulate them or how I position the rug and it’s not as non-skid as it claims to be. Unfortunately I’m not as happy as I hoped I would be with it.”

Helpful Report

Posted 4 days ago

Hi Lisa, Thank you for sharing your feedback! We're so glad you love the pattern and colors of the rug. However, we sincerely apologize that the quality and thickness did not meet your expectations. We understand how frustrating it can be when corners won't stay flat and the non-skid feature doesn't perform as hoped. Your comments are invaluable to us as we strive to improve our products. If you would be kind enough to send us some images to help@runrug.com we will happily look to support and ensure you have the perfect runner for your home. Warm regards, Team Runrug

Posted 18 hours ago

“Good service and fast delivery, just like to say, I ordered grey, the wrapping said grey, but as far as I'm concerned its blue.”

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Posted 4 days ago

Hi Peter, Thank you for your feedback! We're glad to hear you had a good experience with our service and delivery. We appreciate your input regarding the color, and we’ll make sure to look into this to avoid any confusion in the future. Your satisfaction is important to us! Warm wishes, Team Runrug

Posted 18 hours ago

“The rug arrived very well packed and is exactly what I wanted. It looks great in my hall.”

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Posted 4 days ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that your rug arrived well packed and is exactly what you wanted. It sounds perfect for your hall, and we appreciate you choosing Runrug! Warm regards, Team Runrug

Posted 18 hours ago

“Unfortunately the sample I ordered is a totally different colour to that on the website.”

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Posted 4 days ago

Hi Bernadette, Thank you for your feedback! We’re sorry to hear that the sample didn’t match the color you ordered! A member of our team will be in touch today to look to support and ensure that you have the right colour delivered asap. Warm wishes, Team Runrug

Posted 18 hours ago

“Website easy to use and delivery swift. More than happy with the service”

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Posted 4 days ago

Hi Karen, Thank you so much for your lovely review! We're delighted to hear that you found our website easy to use and that your delivery was swift. Your satisfaction is our top priority, and we're thrilled that you were happy with the service! Warm wishes, Team Runrug

Posted 4 days ago

“Quick delivery, rugs good value. Would use this company again.”

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Posted 4 days ago

Hi Linda, Thank you for your fantastic review! We're thrilled to hear that you found our delivery quick and our rugs to be good value. It's always great to know our customers would choose us again. Your support truly means a lot! Warm wishes, Team Runrug

Posted 4 days ago

“Okay very good rug happy with the rug as it is”

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Posted 4 days ago

Hi Mike, Thank you for your wonderful review! We're so glad to hear that you are happy with the rug just as it is. Your satisfaction truly brings us joy! Best wishes, Team Runrug

Posted 4 days ago

“My hallway is fairly long and I have difficulty getting hall runners in the length I need. The choice of carpets and sizes is great. Nice carpet that lightens my hallway. Very pleased and quality is vey hood.”

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Posted 4 days ago

Hi Christine, Thank you so much for your amazing review! We're delighted to hear that you found the perfect carpet for your hallway and that it has brightened up the space. Your kind words about the quality mean a lot to us! Warm wishes, Team Runrug

Posted 4 days ago

“The runner is lovely and looks really nice, at least when you can get it to stay in one place, unfortunately it moves constantly, it is over a new carpet and ist really frustrating having to keep moving it....”

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Posted 5 days ago

Hi Kathleen, Thank you for your honest review! We're glad to hear that you find the runner lovely and visually appealing. We're sorry to learn that it's been moving around on your carpet—this can certainly be frustrating. It is something that can happen brand new carpets as they contain more static charge in them, that causes the runner to 'walk' from the place where you want it to stay. This will stop soon and you will hopefully have the perfect runner for you home! Your feedback is invaluable to us, and we appreciate you sharing your experience. Warm regards, Team Runrug

Posted 5 days ago

“I have ordered samples, which have come very quickly. Athough I had to pay for them I think it was money well spent and in my opinion good value for money as we had much clearer picture of what we wanted to order. Once we looked at the samples, we have ordered the stair carpet we have liked. Very speedy delivery, good value for money. Would certainly recommend this company.”

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Posted 6 days ago

Hi Petra, Thank you for your fantastic review! We're thrilled to hear that the samples arrived quickly and helped you in making a clearer decision for your order. It’s great to know you found good value for money and that the delivery was speedy as well. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 5 days ago

“Item as shown in the photo on website, fast delivery which was free. This allowed me to purchase 1 first to confirm it was what we wanted very well packaged.”

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Posted 6 days ago

Hi Paul, Thank you for your wonderful review! We're so glad that the item matched your expectations and that you appreciated the fast, free delivery. It’s great to hear that it was well packaged too! Your support means a lot to us, and we’re here whenever you need us. Warm regards, Team Runrug

Posted 5 days ago

Runrug is rated 4.8 based on 7,275 reviews