Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,656 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality and range. Liked being able to buy a sample first at effectively postage cost only.”

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Posted 1 hour ago

“Lovely rug, Perfect for my hall. Delivered within 2 days. Excellent service, thankyou.”

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Posted 2 hours ago

“Delivery was fast, the runner is really good quality, colour is spot on, lovely and soft under your feet, well pleased will buy again.”

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Posted 20 hours ago

“Love the runners Look so beautiful on my stairs and hallway Very Happy”

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Posted 1 day ago

“Superb quality and service 5 star, will use again.”

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Posted 1 day ago

“Great great quality and fantastic service”

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Posted 1 day ago

“Bought two small runners and they are decent quality for my purpose. I was offered a discount for first time buyer on your site, but it was not honored for some reason nor could I put in any code. Very confusing and probably won’t use your site again.”

Helpful Report

Posted 1 day ago

Hi John, Thanks for sharing your experience. We’re glad the runners are decent quality for your needs, but we’re sorry the discount issue was confusing and not honored. The discount should automatically be applied to all orders automatically on our site, with no need to enter a code at the basket page. If you would be kind enough to contact us using help@runrug.com with your order information we can gladly look into this for you. Warm regards, Team Runrug

Posted 1 day ago

“Great selection, prices, options and service. I couldn't have found a better source for my needs.”

Helpful Report

Posted 2 days ago

Hi Bruce, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with our selection, prices, options, and service, and that you found us to be a great source for your needs. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“I ordered a stair runner and section of carpet to match, for my daughters house, I thought the price was very reasonable and customer service contact in respect of delivey was superb. I would certainly have no hesitation of being a returning customer.”

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Posted 2 days ago

Hi Stephanie, Thank you for sharing your feedback. We’re thrilled you found the stair runner and carpet section reasonably priced and that our delivery service met your expectations. We’d be delighted to welcome you back as a returning customer. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Bought as kitchen runner to add a bit of warmth to north facing kitchen. As described on website, looks great & fast delivery. Well pleased”

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Posted 3 days ago

Hi Lee, Thank you for sharing your feedback. We’re really glad to hear the kitchen runner adds warmth, matches the description, and that delivery was fast. Delighted you’re well pleased. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Ordering was easy online, speedy delivery and well-made rug. Will recommend to friends and family and will order again.”

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Posted 3 days ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear ordering was easy, delivery was speedy, and you’re happy with the rug. We appreciate your recommendations and look forward to serving you again. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Timely delivery, good communication, great product.”

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Posted 4 days ago

Hi Alison, Thank you for taking the time to share your feedback. We’re delighted to hear that you experienced timely delivery, good communication, and a great product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Wonderful selections and quality product. Fast delivery. Joe was so helpful and held my hand through what was actually my oversight! Thank you also to Customer Service reps. Highly recommend Runrug.”

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Posted 5 days ago

Hi Donna, Thank you for sharing your wonderful feedback. We’re thrilled you’re happy with the selections, quality, fast delivery, and that Joe could assist you through the oversight. We’ll pass your thanks to the team. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Answered a query quickly. Then bought 2x great black tartan runners for our hall, perfect fit from a good range of length and width choices. Underlay runners vg as well. Great quality and great price and quick delivery what what. Highly recommended.”

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Posted 5 days ago

Hi Mark, Thank you for taking the time to share your feedback. We’re thrilled you’re happy with the runners, their fit, the range of options, the underlay, and our delivery. Great to hear you found great value as well. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Excellent quality, fair price. We installed it our selves and it’s lovely. Fast shipping.”

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Posted 5 days ago

Hi there, Thanks for your fantastic review. We’re thrilled you’re happy with the quality and price, that you installed it yourself, and that it’s lovely with fast shipping. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Very efficient service. Like my grey hall runner. It is mid grey rather than light grey but I still like it. Very suitable for hall entry.”

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Posted 5 days ago

Hi there, Thank you for sharing your feedback. We’re glad to hear you’re happy with the Runrug grey hall runner and that our service met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 day ago

“Great product, efficient service, item as described, well packaged totally recommend and would recommend.”

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Posted 6 days ago

Hi Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear the product met expectations, the service was efficient, and you’d recommend us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 days ago

“Lovely hall runner. Good quality and good value for money.”

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Posted 6 days ago

Hi Christina, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re enjoying the lovely hall runner and that you find it good quality and good value for money. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 days ago

“Excellent, really pleased!”

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Posted 6 days ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re really pleased with the Runrug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 days ago

“Good quality and price, and good delivery time.”

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Posted 6 days ago

Hi Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear the product is of good quality, good value, and the delivery time was satisfactory. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 days ago

Runrug is rated 4.7 based on 7,656 reviews