Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,118 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

290

Anonymous

Anonymous // 01/01/2019

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“Quick delivery”

Helpful Report

Posted 6 hours ago

“Excellent customer service and delivery”

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Posted 8 hours ago

Hi Michelle, Thank you for your fantastic review! We're so pleased to hear that you had a great experience with our customer service and delivery. Your satisfaction is our top priority, and we truly appreciate your kind words. Warm regards, Team Runrug

Posted 7 hours ago

“I've been looking for a long runner for months and this fits the bill perfectly, particularly love the fact you can choose the exact size to fit the space, very pleased with the ease of ordering and great delivery. thankyou”

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Posted 21 hours ago

Hi Lynda, Thank you for your wonderful review! We're thrilled to hear that you found the perfect long runner and that the custom sizing worked out so well for your space. It’s fantastic to know that you had a smooth ordering experience and appreciated our delivery service. Your feedback means a lot to us! Warm regards, Team Runrug

Posted 7 hours ago

“I bought a runner for my hallway. I really like it. It's good quality, I was able to get the exact length I wanted, which was great as it needed to be quite long. It feels tough and hard wearing. The delivery was prompt. All in all the whole process was very easy and painless. I would buy from them again”

Helpful Report

Posted 1 day ago

Hi Fiona, Thank you for your amazing review! We're delighted to hear that you love your runner and that the quality meets your expectations. It's great to know that the custom length was just what you needed and that the whole process was smooth for you. We really appreciate your feedback and look forward to serving you again in the future! Warm regards, Team Runrug

Posted 7 hours ago

“Excellent service. Was told runner was out of stock and would arrive in September. However, I was delighted when it arrived the next day. Very happy customer.”

Helpful Report

Posted 1 day ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that you received your runner sooner than expected and that you're a very happy customer. Your satisfaction is incredibly important to us, and we appreciate your kind words. Warm regards, Team Runrug

Posted 7 hours ago

“great rug. looks good”

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Posted 1 day ago

Hi Michael, Thank you for your great review! We're so glad to hear that you love the rug and that it looks good in your space. Your satisfaction is important to us, and we hope it brings you joy for years to come! Warm regards, Team Runrug

Posted 7 hours ago

“Ended my search when I found a good selection of 4.5m kitchen runner's from Runrug. Nice quality, prompt delivery and the best price i could find.”

Helpful Report

Posted 1 day ago

Hi Mark, Thank you for your fantastic review! We’re thrilled to hear that you found the perfect 4.5m kitchen runner and that you were pleased with our selection, quality, and delivery. Your satisfaction is what we strive for, and we’re so glad to have met your expectations. Warm regards, Team Runrug

Posted 7 hours ago

“Please improve your ability to answer the telephone. A returned call 2-3 days after trying to contact you is of no use.”

Helpful Report

Posted 1 day ago

Hi John, Thank you for your feedback. I’m sorry to hear that you had difficulty reaching us by phone. We understand how important timely communication is, and it’s disappointing to know we didn’t meet your expectations in this area. We do look to ensure that we respond to all voicemails within 24 hours and I can see that you left us a message on Thursday July 31st. A member of our team has attempted to respond to you on Friday 1st August, but unfortunately we have not reached you. They have left a voicemail on your phone asking how we can support you with your order and getting the perfect runner for your home. If you need immediate assistance, please feel free to reach out to us via email at help@runrug.com, and we will do our best to assist you promptly. Thank you again for your input—it helps us improve! Warm regards, Team Runrug

Posted 1 day ago

“Delivery was very quick, and the door mat fits well. It has a non slip rubber backing and works great for catching all the dirt from your shoes. (As you can see in the photo). Perfect for our needs.”

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Posted 1 day ago

Hi Adam, Thank you for your wonderful review! We're so glad to hear that the delivery was quick and that the mat is working perfectly to keep your space clean. Your satisfaction means a lot to us, and we appreciate you sharing your experience! Warm regards, Team Runrug

Posted 1 day ago

“Exceptional! I ordered a floor runner and a doormat from the same material. Both arrived on the correct date, the small doormat was an incorrect size. I called the problem was solved and a replacement supplied free of charge.Excellent service, but what is even better is the rugs are superb. Lay flat almost immediately and just look well made and high qualty. Highly recommend and will be buying more in future. I also want to add, I have no connection to this company and that this is an honest and genuine review,”

Helpful Report

Posted 2 days ago

Hi Stuart, Thank you so much for your exceptional review! We're delighted to hear that both your floor runner and doormat arrived on time and met your expectations. It's great to know that our customer service was able to assist you swiftly, and we truly appreciate your kind words about the quality of our rugs. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 1 day ago

“Great experience, just what I wanted, quick service, very competitive price will use again”

Helpful Report

Posted 2 days ago

“Excellent company and excellent quality runners prompt service and rapid delivery would definately recommend A+++++++++”

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Posted 2 days ago

Hi there, Thank you so much for your incredible review! We're thrilled to hear that you had such a positive experience with our runners, service, and delivery. Your recommendation means the world to us, and we can't wait to serve you again in the future! Warm regards, Team Runrug

Posted 2 days ago

“Great company Great prices Great rugs”

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Posted 2 days ago

Hi David, Thank you for your amazing review! We're thrilled to hear that you think we're a great company with fantastic prices and rugs. Your support really motivates us, and we can't wait to have you back for your next purchase! Warm regards, Team Runrug

Posted 2 days ago

“Very happy with the runner, excellent quality, better than I was expecting. Definitely value for money and quick delivery. Simple shopping and ordering off the website. Would buy from again.”

Helpful Report

Posted 4 days ago

Hi Malcolm, Thank you for your fantastic review! We're delighted to hear that you're so happy with the runner's quality and found our service to be quick and straightforward. We truly appreciate your support and look forward to serving you again in the future! Warm regards, Team Runrug

Posted 3 days ago

“We have long & wide hallways & this rug was custom made for our space. Also loved the patterns & color choices.”

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Posted 5 days ago

Hi Debbie, Thank you for your wonderful review! We're so pleased to hear that the rug was custom made to fit your long and wide hallways and that you love the patterns and color choices. Your satisfaction is our top priority, and we truly appreciate your kind words! Warm regards, Team Runrug

Posted 3 days ago

“Runrug is an excellent company from start to finish. So easy to search and buy on the website, so easy to order and very quick delivery. We have just put the runners down and we are absolutely delighted. They are exactly like the sample, the colour and quality is excellent. We are very very happy!”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you found our website easy to use and that your runners exceeded your expectations. It’s great to know that the color and quality were just what you were looking for! Your happiness means the world to us. Warm wishes, Team Runrug

Posted 3 days ago

“Great rug as described and quick delivery.”

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Posted 6 days ago

Hi Dean, Thank you for your kind words! We're thrilled to hear that you’re happy with your rug and our quick delivery. Your satisfaction is our priority, and your support truly means a lot to us. Warm wishes, Team Runrug

Posted 3 days ago

“The two runners are absolutely lovely. They compliment the hall way brilliantly and the colour is true to that shown on web site. Delighted. I also purchsed the Anti-slip underlay which stops any movement. Very -leased with my purchaes.”

Helpful Report

Posted 6 days ago

Hi Vivienne, Thank you for your lovely review! We're so glad to hear that the runners complement your hallway beautifully and that you're delighted with the color. It's also great to know that the anti-slip underlay is working well for you. Your satisfaction is our priority, and we truly appreciate your feedback! Warm regards, Team Runrug

Posted 3 days ago

“This rug is beautiful. Just keep in mind it is a runner and will only have the border on the sides. Not the ends. A little disappointing, but it’s beautiful.”

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Posted 1 week ago

Hi there, Thank you for your lovely review! We're so glad to hear that you find the rug beautiful. We appreciate your understanding about the border design, and we're sorry it wasn't exactly what you expected. Your feedback is invaluable to us, and we hope the rug brings you joy in your space! Warm regards, Team Runrug

Posted 3 days ago

“I've bought several runners from Runrug over the years. I really appreciate being able to speak to an actual person on the phone, and they are always both very pleasant and very efficient. Delivery has always been extremely fast and quality of goods as expected.”

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Posted 1 week ago

Hi Debbie, Thank you so much for your lovely review! We're overjoyed to hear that you've had great experiences with our team and appreciate our fast delivery. Your loyalty means everything to us, and we're always here to help when you need us. Warmest regards, Team Runrug

Posted 3 days ago

Runrug is rated 4.8 based on 7,118 reviews