Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,673 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very good service, rug arrived in a few days and I love it.”

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Posted 12 hours ago

“Nice quality good service quick delivery thank you”

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Posted 14 hours ago

“Excellent quality and service.”

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Posted 17 hours ago

Hi Eileen, Thank you for sharing your feedback. We’re really glad to hear you found the quality and service excellent. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“We were lucky to find a business that could offer infinite choices to fulfill our need to have a runner over our porcelain tiles during inclement weather. Thick, carpet quality, with anti slip underlay, wih colour/pattern matching the tiles; perfect.”

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Posted 18 hours ago

Hi Jeffrey, Thank you for sharing your feedback. We’re really glad to hear the runner meets your needs for inclement weather, with thick carpet quality, anti-slip underlay, and color/pattern matching to the tiles. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“I'm very happy with my new hall rug. It feels a good quality when I walk on it and I love the colours in the rug.”

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Posted 1 day ago

Hi Therese, Thank you for sharing your lovely feedback. We’re really glad to hear you’re happy with the quality and the colors of your hall rug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“Very pleased with quality, delivery and service. The runner looks very good in.our hallway.”

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Posted 1 day ago

Hi Sandie, Thank you for sharing your feedback. We’re really glad to hear you’re pleased with the quality, delivery, and service, and that the runner looks great in your hallway. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“I have used this company for several years and the runners are excellent and at a good price, on the one occasion when something wrong their customer services were excellent and sorted it straight away.”

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Posted 1 day ago

Hi Douglas, Thank you for sharing your kind words. We're really glad to hear you’ve consistently had excellent runners at a good price, and that our customer service resolved the issue promptly. If you ever need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“The rug was beautiful, but I made a big mistake, I measured it wrong. !!! I've since ordered the correct size, and its due tomorrow. I'm really looking forward to putting it in my hall.”

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Posted 1 day ago

Hi Pauline, We are so sorry to hear that you ordered the wrong size, but we are very glad to hear you have since placed a new order for a more suitable size. We hope you love it! Kind Regards, Team Runrug.

Posted 15 hours ago

“Very qick delivery. Excellent price. Lovely stair runner. Easily fit.”

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Posted 1 day ago

Hi Michael, Wonderful to hear the delivery was quick, the price excellent, and that the stair runner fits well. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“Excellent service. Runner was perfect for my hall.”

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Posted 1 day ago

Hi there, Wonderful to hear the service was excellent and the runner was perfect for your hall. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 15 hours ago

“Love my rug super pleased”

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Posted 1 day ago

Hi Jacqueline, Great to hear you love your rug; it looks lovely in your space! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“Excellent communication and assistance with assisting with best choices for me. Thanks Runrug.”

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Posted 1 day ago

Hi Lorraine, Great to hear you found our communication and assistance helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“Easy to shop for carpets and had variety of choices.”

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Posted 2 days ago

Hi there, Great to hear you found it easy to shop for carpets and that there was a good variety to choose from. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“Very very happy with item”

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Posted 4 days ago

Hi MR, Great to hear you’re very happy with the item. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 15 hours ago

“I ordered 3 pieces of carpet but only 2 arrived as the courier had misplaced one, it did turn up 3 days later. I wrote to Runrug customer services and received a prompt reply saying they would sort this out if the missing carpet didn't show up. The carpet looks fairly robust, it's a cord with a rubber backing for our hall and stairs. It works out at £40 per sq m which isn't cheap - or is it these days? I laid it myself and it looks nice. One negative thing is that the carpet is advertised at 66cm wide but is in fact 67cm wide. This resulted in my stair carpet rods being too short and I had to replace them, the cost of them being almost as much as the carpet!”

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Posted 5 days ago

Hi Robert, Sorry to hear about the missing piece and the width inconsistency. We’re glad the carpet arrived and that you’re happy with how it looks, and we understand the extra cost for the stair rods must have been frustrating. If you’d like any further guidance, we’re here to help. Kind regards, Team Runrug

Posted 5 days ago

“Its alot of money for quality. Even with non slip added it doesnt lay correctly. Like the design .”

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Posted 6 days ago

Hi Vanessa, Sorry to hear about your experience. We’re glad you like the design, but it’s disappointing the product doesn’t lay flat and the price didn’t feel right. If you’d like some tips on getting it to lay flat or need guidance, we’re here to help. Kind regards, Team Runrug

Posted 5 days ago

“Lovely Runner, well worth the money.”

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Posted 6 days ago

Hi there, Thank you for the kind words. We’re glad you’re happy with the Lovely Runner and that you feel it’s worth the money. Kind regards, Team Runrug

Posted 5 days ago

“Elite product, super fast turnaround and delivery and excellent custom service. Much better pricing than competitors also. Highly recommended.”

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Posted 6 days ago

Hi Gerard, Thank you for the kind words. We’re glad you’re happy with the elite product, fast turnaround and delivery, and our custom service. We appreciate the recommendation. Kind regards, Team Runrug

Posted 5 days ago

“Great quality, easy website to order from, fast delivery - definitely recommend 👍🏻”

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Posted 6 days ago

Hi Sam, Thanks for your kind words. We’re glad you found the quality great, the website easy to use, and delivery fast. Appreciate the recommendation. Kind regards, Team Runrug

Posted 5 days ago

“Lovelyyy rug”

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Posted 6 days ago

Hi Emily, Thanks for your kind words! We’re glad you love the rug. Kind regards, Team Runrug

Posted 5 days ago

Runrug is rated 4.7 based on 8,673 reviews