Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,388 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We're so pleased with our new hall runner. It was such an easy smooth process from ordering to receiving our Natura beige hall runner. I rang Runrug to ask whether it was definitely non-slip and left a voice message. I had a call back within 15 mins by a very courteous man who assured me it was non-slip. We received our new hall runner in a couple of days and couldn't be more pleased. It looks perfect and as promised it is non-slip.”

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Posted 15 hours ago

“Love my new rugs! They are beautiful! And so plush! Great quality!!!”

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Posted 19 hours ago

“Very pleased”

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Posted 23 hours ago

“The wrong rugs were sent so cant say what they were like. Rugs left on doorstep and packaging was very flimsy. I am waiting for a refund had to go to an Asda store to return which was difficult to get too. Difficult to get rugs back in flimsy packaging and had to use lots of tape to return so disappointing”

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Posted 1 day ago

“Really nice rug, ideal length for a long narrow hall”

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Posted 1 day ago

“Very good quality for the price. The custom sizing is real selling point!”

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Posted 1 day ago

Hi Bruce, Thanks for the review! We’re glad you found the quality good and that the custom sizing is a real selling point. Kind regards, Team Runrug

Posted 1 day ago

“Love the colour, I didn’t realise just how thin the rug would be but that’s my error”

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Posted 2 days ago

Hi Mary, Thanks for the review! We’re glad you love the colour. If you were looking for something thicker, please feel free to reach out and we can definitely look into this for you! Kind regards, Team Runrug

Posted 1 day ago

“My stair runners look lovely. The turnaround time from time order was placed and recieved was very short. The material quality is very good and very pleased with color. I selected the Country Herringbone Elephant Stair Runner in gray.”

Helpful Report

Posted 2 days ago

Hi there, Thanks for the review! We’re glad to hear the stair runners look lovely, the turnaround time was short, and you’re happy with the material quality and color. Kind regards, Team Runrug

Posted 1 day ago

“Speedy delivery. I like the hall runner I ordered, however, it feels a little flimsy compared to my previous runner. The price was good though.”

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Posted 2 days ago

Hi there, Thanks for the review! We’re glad the delivery was speedy and that you like the hall runner, and we appreciate your feedback about its feel compared to your previous one. If you’d like, you can reach out to our support team and we can look into options together. Kind regards, Team Runrug

Posted 1 day ago

“beyond expectaions value for money”

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Posted 2 days ago

Hi Wendy, Thanks for the review! We’re glad to hear you found great value for money and that it exceeded your expectations. Kind regards, Team Runrug

Posted 2 days ago

“Nice rug made to measure at a reasonable price and delivered promptly.”

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Posted 2 days ago

Hi there, Thanks for the review! We’re glad you’re happy with the rug, the price, and the prompt delivery. Kind regards, Team Runrug

Posted 2 days ago

“Good selection to browse, communication and information about delivery comprehensive.”

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Posted 2 days ago

Hi Mrs Frost, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with the service. Thanks again! Kind Regards, Team Runrug

Posted 2 days ago

“Excellent choice of rugs. My order came promptly and I couldn't be more pleased”

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Posted 2 days ago

Hi Maggie, Thanks for the wonderful review! We’re thrilled to hear you’re pleased with your rug and that it arrived promptly. Kind regards, Team Runrug

Posted 2 days ago

“The ordering process was easy. The product is just as described and I am delighted with it. Well done Runrug.”

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Posted 3 days ago

Hi there, Thanks for the review! We’re glad the ordering process was easy, the product is as described, and you’re delighted with it. Kind regards, Team Runrug

Posted 2 days ago

“pleased with my new runners, i have purchased from Runrug before, and the ease of ordering, choice of rug colours/ grades of quality and prices is second to none, plus i can get the exact sizes i require, delivery is really fast, i would recommend Runrug!!”

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Posted 3 days ago

Hi Isabel, Thanks for the review! We’re glad you’re pleased with your new runners, the ease of ordering, the choice of colours/quality/price, exact sizes, fast delivery, and that you’d recommend Runrug. Kind regards, Team Runrug

Posted 2 days ago

“absolutely beautiful rug and great quality, much better than I expected highly recommend it.”

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Posted 3 days ago

Hi Ann, Thanks for the review! We’re glad you think the rug is beautiful, the quality exceeded your expectations, and that you’d recommend it. Kind Regards, Team Runrug

Posted 3 days ago

“Lovely rug. Perfect fit. Brightens up the hallway. Swift delivery.”

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Posted 3 days ago

Hi there, Thanks for the review! We’re glad the rug is lovely, fits perfectly, brightens your hallway, and that delivery was swift. Kind Regards, Team Runrug

Posted 3 days ago

“Love the rugs”

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Posted 3 days ago

Hi Calum, Thanks for the review! We’re glad you love the rugs. Kind Regards, Team Runrug

Posted 3 days ago

“Easy to order, arrived very quickly, size was spot on. Just the job, thank you”

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Posted 3 days ago

Hi there, Thanks for the review! We’re glad the ordering was easy, it arrived quickly, and the size was spot on. Appreciate you choosing Runrug. Kind Regards, Team Runrug

Posted 3 days ago

“Great quality rug! Looks great in hallway Great colour, really pleased. Would use again”

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Posted 4 days ago

Hi there, Thanks for the review! We’re glad the rug’s quality and colour are meeting your expectations and that it looks great in your hallway. We appreciate you choosing Runrug. Kind regards, Team Runrug

Posted 4 days ago

Runrug is rated 4.7 based on 8,388 reviews