Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,506 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 5th December 2024

211

Anonymous

Anonymous // 01/01/2019

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“Superb quality and true to picture. Efficient service, well worth the price. Highly recommended.”

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Posted 8 hours ago

“Beautiful product and exemplary customer service.”

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Posted 10 hours ago

“Good quality rugs. Color matched good. Very happy!”

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Posted 11 hours ago

“My runner arrived more quickly than expected and I am loving the quality of the product. Exactly what I wanted.”

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Posted 14 hours ago

“I am not very happy. I have not received my order yet after three months. I live in Toronto and ordered my stair runner from Runrug Canada on Sept 7 2024. After several delays it was finally shipped December 6. Three, yes three months. Communication was non-existent until I reached out to them. It was finally shipped on December 6th by DHL and their tracking was excellent. It finally arrived in Toronto on December 9th, however it has now disappeared. The tracking just stopped with a convoluted message saying that they will “attempt” to deliver on Dec 11. It never arrived on the 11th. Today is December 12 and DHL has started an investigation. I have no idea when I will receive this order and looks like we will not have carpet on our stairs before Christmas.”

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Posted 14 hours ago

“Very pleased with my choice of rug great quality and quick delivery highly recommend”

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Posted 22 hours ago

“Good quality stair underlay and grips at a great price. Will definitely shop here again!”

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Posted 1 day ago

“Happy with the prompt service and the rug received”

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Posted 1 day ago

“Absolutely love this company and the amount of rug options they have online. Colors are true to their online pictures and their delivery was quicker then i was expecting.”

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Posted 1 day ago

“Rug was delivered quickly and the quality is excellent. Very satisfied.”

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Posted 1 day ago

“Silky smooth transaction when ordering quality runners,highly recommended”

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Posted 2 days ago

“Completely thrilled with our stairway runner. We could not have a more perfect carpet for our stairway. It is a show stopper for sure!!”

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Posted 2 days ago

“Great runner & service”

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Posted 2 days ago

“lovely rug fast efficient service quick delivery”

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Posted 2 days ago

“J’ai effectué ma commande depuis la Belgique 🇧🇪 Le service était vraiment top !”

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Posted 3 days ago

“Product quality excellent; received in a timely manner.”

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Posted 3 days ago

Thank you for the amazing 5-star review! We’re delighted to hear that you’re happy with the quality of your product and that it arrived promptly. Your satisfaction means everything to us! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 3 days ago

“Quick delivery,rugs the size they say”

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Posted 3 days ago

Thank you for the awesome 5-star review, Paul! We're thrilled to hear that you received your rugs quickly and that they were just the right size as stated. Your satisfaction is our top priority! If you need anything else or have any questions in the future, don't hesitate to reach out. Enjoy your new rugs!

Posted 3 days ago

“Great product - looks great and performs well as a runner”

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Posted 4 days ago

Thank you for the incredible 5-star review, Roger! We’re thrilled to hear that you love the look and performance of your runner. Your feedback truly means a lot to us! If you ever have any questions or need assistance, feel free to reach out. Enjoy your new addition!

Posted 3 days ago

“Very disappointed Hall runner was a mat”

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Posted 4 days ago

Hi Tracey, Thank you for your review, although naturally we are sorry to see that you are not happy! Looking at your order I can see that you have ordered the 30cm long sample version of our product - on all of our runners we do offer drop down options so that you can select the exact length that you need for your home. So that we can support, please could you contact our Customer Experience team using help@runrug.com with details of the length that you do need and we would be more than happy to help.

Posted 3 days ago

“Excellent service and prompt delivery. Very pleasant , helpful staff. Thank you for a great product”

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Posted 4 days ago

Thank you for the fantastic 5-star review! We’re so glad to hear that you had an excellent experience with our service and that our team was able to assist you. Your kind words inspire us to keep delivering quality products and support. If you need anything in the future, feel free to reach out. Enjoy your great product!

Posted 3 days ago

Runrug is rated 4.8 based on 6,506 reviews