Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,928 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,928 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug, I should have ordered slightly longer but very pleased”

Helpful Report

Posted 16 hours ago

“Quality rug. Delivered as acheduled”

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Posted 19 hours ago

“Purchased a beautiful runner for our upstairs stairs. Runner was delivered fast and on time.”

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Posted 1 day ago

“I am so happy with the rugs (runner and doorway rug) I just received from Run Rug. I have looked everywhere for sizes that were just not available but Run Rug solved my problem. The quality is superior to anything I looked at in any store and the color was true to the picture online. I will be ordering again and if anyone has any hesitation of ordering a rug from this company, you will miss out on a great product. I highly recommend! You will not be sorry!”

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Posted 2 days ago

“Very satisfied with the mat.”

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Posted 2 days ago

“Great service, quick and easy, delivery too, very happy with quality of the carpet runner, my first time doing the job myself the videos on the website were a great help, all in all very satisfied customer 10/10.”

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Posted 2 days ago

Hi Rob, Thank you for your amazing review! We're so glad to hear that you had a great experience with our service and found the videos helpful for your first DIY project. It's wonderful to know you're very happy with the quality of your carpet runner! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and are here to help! Best regards, The Runrug Team.

Posted 2 days ago

“Love it looks amazing..”

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Posted 3 days ago

Hi Deborah, Thank you for your wonderful review! We're thrilled to hear that you love your purchase and that it looks amazing in your space. Your satisfaction means the world to us! If you have any questions or need assistance, please don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 2 days ago

“Order delivered as scheduled, clearly the item we ordered.”

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Posted 3 days ago

Hi Kenneth, Thank you for your positive review! We're glad to hear your order was delivered as scheduled and that you received the item you were expecting. Your satisfaction is incredibly important to us! If you have any questions or need further assistance, please feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 2 days ago

“Very good service,would recommend to friends & family”

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Posted 3 days ago

Hi there, Thank you so much for your fantastic review! We truly appreciate your kind words and your recommendation to friends and family. It’s wonderful to know you’re happy with our service! If you ever need assistance or have any questions, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 2 days ago

“lovely rug”

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Posted 4 days ago

Hi Susan, Thank you for your lovely review! We're so pleased to hear that you’re happy with your rug. Your satisfaction is our top priority, and it means a lot to us! If you need any assistance or have any questions in the future, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 2 days ago

“Love the quality. Getting the sizes you need to fit your areas. Use thier runners on a lot of tile and hardwood floors for change in decor. Needed some rushed out for a dog having back leg issues, received quickly through DHL, now she can help get her legs back under her without our assistance.”

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Posted 4 days ago

Hi Ellen, Thank you for your fantastic review! We're delighted to hear that you love the quality of our runners and found the perfect sizes to fit your spaces. It's wonderful that they are helping your dog feel more comfortable and regain her confidence. If you have any questions or need further assistance, just let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 2 days ago

“I am thrilled with my purchase, the quality and the price is amazing. Excellent company to deal with, app was easy to navigate and delivery was really quick.”

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Posted 4 days ago

Hi Susan, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with the quality and price of your purchase. It's great to know you found our app easy to navigate and that your delivery was quick. Your satisfaction is our top priority! If you have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 2 days ago

“Great service and products, I ordered a hall runner but the colour just didn't go, so I contacted them to return it, they replied quickly and gave me the details on how to return,i sent it back and was credited the next day. I have ordered another one but this time I ordered samples beforehand so I can check if it goes.”

Helpful Report

Posted 4 days ago

Hi there, Thank you for your fantastic review! We're delighted to hear that you found our service quick and easy, and that the return process went smoothly. It's great that you’re ordering samples this time to ensure the perfect match—smart move! If you need any further assistance or have questions in the future, don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again! Best regards, The Runrug Team.

Posted 2 days ago

“The anti slip mat does exactly what it is designed to do. Our semi circular rug is now secure. Very quick service. No problems. Pleased with purchase.”

Helpful Report

Posted 4 days ago

Hi Cathryn, Thank you for your fantastic review! We're delighted to hear that our anti-slip mat is doing its job perfectly and that your semi-circular rug is now secure. It's great to know you were pleased with the quick service as well! If you have any questions or need further assistance in the future, don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 2 days ago

“The hall runner rug arrived safely and securely. Rug looks very nice and just what was required for our hallway to protect carpet at doorway. However when laid the rug still creeps along on the carpet causing a ruck in the middle making a trip hazard. Been down a week now but not flattening out.”

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Posted 6 days ago

“Very good service delivered whe stated”

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Posted 1 week ago

Hi there, Thank you for your excellent review! We're thrilled to hear that you received very good service delivered when stated. Your satisfaction is what we strive for! If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support! Best regards, The Runrug Team.

Posted 6 days ago

“Disappointed with how thin it is. I’ve had lots of runners before all much thicker. I was expecting better quality as I’d paid £100. Won’t shop here again.”

Helpful Report

Posted 1 week ago

Hi Leisha, Thank you for sharing your thoughts, and I sincerely apologize that the runner didn't meet your expectations. We strive to provide quality products, and it's disappointing to hear that you found it thinner than anticipated. We do offer a wide range of runners in a variety of thicknesses, the runner that you have ordered is specifically designed to be low profile and suitable for outdoor use. On all of our runner ranges, we do list the thickness of the design in the Product Summary information. Your feedback is invaluable to us, and it helps inform our product offerings. If there's anything we can do to assist you further or if you’d like to discuss your concerns, please reach out to us at help@runrug.com. Please note that we do offer a free returns service, for a full refund, if you are unhappy with the product for any reason We truly appreciate your input and hope to improve your experience in the future. Best regards, Runrug

Posted 6 days ago

“Easy to order runner and delivery was spot on Very pleased with the quality of the runner and it is exactly as advertised in colour.”

Helpful Report

Posted 1 week ago

Hi Carol, Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your runner met your quality expectations. It's wonderful to know it arrived promptly and was exactly as advertised! If you have any questions or need assistance in the future, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 days ago

“A lovely company. Easy to order. Customer service incredible. Quick to answer and help. The rug is just what we wanted.”

Helpful Report

Posted 1 week ago

Hi Helen, Thank you so much for your lovely review! We're thrilled to hear that your experience with us was easy and that our customer service team provided the help you needed. It’s fantastic to know that the rug is just what you wanted! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 days ago

“It's been an excellent service and delighted with the carpet in situ”

Helpful Report

Posted 1 week ago

Hi Mr., Thank you for your excellent review! We're delighted to hear that you had an excellent service experience and that you love your carpet in situ. Your satisfaction means the world to us! If you have any questions or need assistance down the line, feel free to get in touch. We truly appreciate your support! Best regards, The Runrug Team.

Posted 6 days ago

Runrug is rated 4.8 based on 6,928 reviews