Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,835 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and quality product”

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Posted 44 minutes ago

“Delighted with my hall runner. It's so soft underfoot and the non slip element works a treat and it stays in place always.”

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Posted 3 hours ago

“Lovely runner came within a couple of days. Very good quality we love it.”

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Posted 4 hours ago

“The rug arrived amazingly quickly and fits our floor area perfectly”

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Posted 8 hours ago

“Very pleased with long hallway runner. With 2 dogs this floor covering is crucial & with current awful weather rug still looks immaculate after daily muddy paws & boots.. longterm cleaning & longevity i can't comment as recent purchase. Coastal green compliments my hallway beautifully.”

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Posted 10 hours ago

“The runners that I ordered were out of stock and delivery would be 3 months away. I was not in a rush so I payed and was happy to wait. 6 weeks later a runner turned up.It was not the size I ordered and the second runner wasn't there in the delivery. I was asked if I wanted to keep the shorter one and a refund for the difference would be made.I said no and I want the size I ordered. A return was organised and I sent the wrong size back. During the process I was asked if I wanted a refund or wait for the order. I said I would wait. 2 weeks after I sent the rug back a refund was made without requesting one. Poor service poor business practices. Shop elsewhere”

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Posted 17 hours ago

“Good description and clear photos of the rug. Quick delivery. Lays flat. Would have given 5 * but very slightly frayed on the edges in a few places.”

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Posted 21 hours ago

“I wasn't going to do this, but was asked. The rugs are not the same color, although the labels (see photo) claim they are. Eight feet long was ordered. Only one was that length. The other is 7 feet 1 inch (see photo). The rug quality and finish are good; quality control must be lacking. Perhaps they came from different dye lots. But as they are used next to one another (see photos), the color difference is noticeable.”

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Posted 22 hours ago

“Nice hall rug ,good guality great size for my hall.Quick delivery.”

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Posted 1 day ago

“I was surprised and delighted with the quality of the carpet runner and my visitors are impressed as well. Lovely colour which brightens a dull hallway.”

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Posted 1 day ago

“Excellent Service and quick delivery”

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Posted 1 day ago

“Excellent product.Quick delivery.Good communication.”

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Posted 1 day ago

“Very pleased with rug and dealings with the company Reasonably priced”

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Posted 1 day ago

“The first hall runner I ordered had part of the pattern missing so I had to package it up and return it. The second runner had an imperfection in the weave of the carpet. Although this was disappointing, the customer service was excellent and my emails were replied to quickly. The matter was resolved to my satisfaction and I was offered a refund for the inconvenience.”

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Posted 1 day ago

“Excellent service, ordered 3 samples, made our choice, ordered 2 runners, delivered in super quick time.”

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Posted 2 days ago

Hi there, Thank you for your review. We’re glad to hear you had excellent service, quick delivery, and that you found what you needed. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“Cons - The rug was over priced. Pros - Website is user friendly. Pros - So happy I was able to get samples. Pros - Rug looks great. Pros - Delivery service was great (came one day early)”

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Posted 2 days ago

Hi there, Thank you for your review. We’re glad to hear the website was user-friendly, you could order samples, the rug looks great, and delivery arrived earlier than expected. We’ve noted your comment about pricing and appreciate the feedback, we do always look to take on board comments from our customers so we really appreciate your honesty. Kind regards, Team Runrug

Posted 2 days ago

“All good , delivery very quick .”

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Posted 2 days ago

Hi there, Thank you for your review. We’re glad to hear everything is good and the delivery was very quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“had my new runner for a week and still waiting for a kink/raised line to settle.Do not think it will settle and lay flat so will have to live with it as illness prevents me from getting to post office to return”

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Posted 2 days ago

Hi Brian, Thanks for letting us know. We’re sorry the runner isn’t laying flat after a week. We understand illness makes returning tricky. We can arrange a replacement or a return when with other methods however. I have asked a member of our team to reach out to you so that we can look to support and if you could share a quick photo of the issue, we’ll assess options and sort this out promptly. Kind regards, Team Runrug

Posted 2 days ago

“Excellent service. Fast delivery and extremely happy with my kitchen runner. Would definitely recommend”

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Posted 2 days ago

Hi there, Thank you for your review. We’re thrilled to hear you had excellent service, fast delivery, and you’re extremely happy with your kitchen runner. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

“Excellent delivery and a fantastic product. Just what we needed. Thank you!”

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Posted 2 days ago

Hi there, Thank you for your review. We’re thrilled to hear you had excellent delivery and a fantastic product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 days ago

Runrug is rated 4.7 based on 7,835 reviews