Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,021 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent runner, this is the second one I have bought. Good quality, looks lovely, would recommend. Great seller and service.”

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Posted 1 hour ago

“The run rug just arrived this morning. It is exactly what I wanted. The color is a perfect match for my decor purposes and the flat weave is serviceable and easy to clean. It was a perfect purchase. Thank you.”

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Posted 4 hours ago

“I ordered the wrong size . I ordered a rug instead of a runner.”

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Posted 12 hours ago

“Good quality & price”

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Posted 22 hours ago

“Great samples quality carpet only problem which one to have”

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Posted 1 day ago

“Very happy with our stair runner. Was easy to fit using carpet grippers and gorilla tape”

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Posted 1 day ago

“I would have liked to given a 5 star review, but the packaging of the rugs let the experience down. Both rugs were of excellent quality and true to the online colours, shades and sizes. Shipment was fast and delivered on time. However, the plastic wrap packaging was very thin and was torn open in transit exposing the rug to possible damage or dirt. For the weight and size of the rug it should have been packed in a more secure and stronger product. I highly recommend this company but it needs to review its packaging technique asap.”

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Posted 1 day ago

“Order came in faster than was initially expected even though it was from overseas. Package came intact, no damage to materials inside. Instruction videos were easy to follow. Highly recommend”

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Posted 2 days ago

“Brilliant customer service and very happy with our new Runner! Many Thanks”

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Posted 4 days ago

Hi Gary, Thank you for your wonderful review! We're so pleased to hear that you’re happy with your new runner and that our customer service met your expectations. Your appreciation truly brightens our day! We can’t wait to assist you again in the future! Warm regards, Team Runrug

Posted 4 days ago

“Perfect rug for my long hallway! I was able to pick the perfect length for my space! The rug has very nice colors, a great pattern , is of durable quality and looks fantastic! Very comfortable to walk on!”

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Posted 4 days ago

Hi there, Thank you so much for your fantastic review! We're delighted to hear that the rug is the perfect fit for your long hallway and that you love the colors and pattern. It's wonderful to know that it's comfortable to walk on as well – that's exactly what we strive for! We appreciate your support and can't wait to help you again in the future! Warm regards, Team Runrug

Posted 4 days ago

“Excellent product, excellent delivery times. Highly recommend.”

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Posted 5 days ago

Hi James, Thank you for your excellent review! We're thrilled to hear that you are pleased with our product and delivery times. Your recommendation means so much to us! We can't wait to serve you again! Warm wishes, Team Runrug

Posted 4 days ago

“All round good company to deal with and generally met promises. When my order was delayed I received an apology, clear explanation and deadline for the revised delivery, which was indeed met. Very responsive customer service, even giving me an unexpected discount for my inconvenience.”

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Posted 5 days ago

Hi Angus, Thank you for your kind review! We're pleased to hear that you found our customer service responsive and that we met your expectations, even during a delay. Your understanding and recognition of our efforts mean a lot to us! We look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 4 days ago

“Easy to use site with fast and free delivery, thanks.”

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Posted 6 days ago

Hi Jamie, Thank you for your fantastic review! We're delighted that you found our site easy to use and enjoyed the fast and free delivery. Your feedback truly makes our day! We look forward to serving you again soon! Warm wishes, Team Runrug

Posted 5 days ago

“Huge selection, easy to order, good communication about delivery and the runner looks great in my kitchen. I have recommended you to my friend.”

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Posted 6 days ago

Hi Jean, Thank you for your amazing review! We're so glad to hear you enjoyed our selection and found the ordering process easy. It's wonderful to know that the runner looks great in your kitchen and that you've recommended us to your friend! Your support means a lot to us. Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 5 days ago

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Posted 6 days ago

Hi Maurice, Thank you for your wonderful review! We're so pleased to hear you enjoyed your experience with us. It’s great to know that our site met your expectations and that you appreciated our service. Your feedback truly inspires us to keep doing our best! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 5 days ago

“Beautiful rug lightweight reasonably priced Prompt delivery definitely buy from Runrug again”

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Posted 6 days ago

Hi Georgina, Thank you for your lovely review! We're thrilled to hear that you love your beautiful rug and found it lightweight and reasonably priced. It's fantastic to know that your delivery was prompt, and we can’t wait to help you again in the future! Warm wishes, Team Runrug

Posted 5 days ago

“Had a problem with the size I ordered, my mistake though but it was sorted straight away by a really nice guy on help line, the carpet runner looks great Thanks”

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Posted 6 days ago

Hi there, Thank you for your kind review! We're thrilled to hear that our team was able to assist you promptly and that you're happy with the carpet runner. Your satisfaction is our priority, and we appreciate your understanding! We hope to see you again soon! Warm wishes, Team Runrug

Posted 5 days ago

“Ian very pleased with the rug It was delivered within 2days”

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Posted 1 week ago

Hi Maureen, Thank you for your fantastic review! We're thrilled to hear that Ian is pleased with the rug and that it arrived so quickly. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to serve you again soon! Warm wishes, Team Runrug

Posted 5 days ago

“Easy to order and efficient in delivery.”

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Posted 1 week ago

Hi John, Thank you for your fantastic review! We're thrilled to hear that you found our ordering process easy and appreciated the efficiency of our delivery service. Your kind words motivate us to keep providing the best experience possible! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 5 days ago

“I was really happy with my purchase. It looks good and price wise it reasonable”

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Posted 1 week ago

Hi Janice, Thank you for your fantastic review! We're thrilled to hear that you're happy with your purchase and found it to be good looking and reasonably priced. Your satisfaction is what we strive for, and your kind words mean so much to us. We can't wait to serve you again soon! Warm wishes, Team Runrug

Posted 5 days ago

Hi Janice, Thank you for your lovely review! We're thrilled to hear that you're happy with your purchase and found it to be a great value. Your satisfaction means the world to us! We can't wait to have the opportunity to serve you again! Warm wishes, Team Runrug

Posted 5 days ago

Runrug is rated 4.8 based on 7,021 reviews