Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,989 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The runner looks great and it fit just right on our stairs. The material is perfect for our needs.”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your review. We’re glad the runner looks great, fit perfectly on your stairs, and that the material meets your needs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 days ago

“We love our runner. Our installer said it was very high quality and he was impressed that the padding was precut. He said he'd never seen that before.”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your review. We’re glad you love the runner, and that the installer noted the high quality and the precut padding. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 days ago

“Joe was very helpful when I had an issue with DHL. And all sorted now. I am pleased with the rug.”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your review. We’re glad Joe could help resolve the DHL issue and that you’re happy with the rug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“Very nice, suits the flat”

Helpful Report

Posted 6 days ago

Hi Alan, Thank you for your review. We’re glad the rug fits the flat nicely. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“Easy to navigate website, easy yo order, delivered on time and very good quality”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your review. We’re glad you found the website easy to navigate, easy to order, on-time delivery, and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“We love our new carpet runner, it’s really good quality and has made a huge difference in our hallway”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your review. We’re glad you love the runner and that it’s made a big difference in your hallway. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 day ago

“First time ordering from Runrug and very impressed with this company. Communication was excellent throughout and item received very quickly and excellent quality. Huge quantity to choose from l. Can highly recommend this company.”

Helpful Report

Posted 6 days ago

Hi Claire, Thank you for your review. We’re glad you were impressed with Runrug—great communication, quick delivery, and excellent quality. We appreciate your recommendation and are here if you need anything else. Kind regards, Team Runrug

Posted 6 days ago

“Cheap thin very disappointing looks like a cheap import”

Helpful Report

Posted 1 week ago

Hi Ali, We’re really sorry you’re disappointed with the quality. That’s not what we want for our customers. On this range of products they are designed to specifically be thin as they are specialist machine washable products, so they need to be thinner to ensure that they can fit into the machine. Naturally of course, we want you to have a product that is perfect to your home, so a member of our team will be in touch shortly to discuss options that we can have to support. Kind regards, Team Runrug

Posted 1 week ago

“Very nice rug and good price”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re glad you found the rug very nice and at a good price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Effective and to the point”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re glad you found the information effective and to the point. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Excellent customer service. Great quality goods.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re glad you experienced excellent customer service and great quality goods. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Runrug have an excellent choice of rugs in terms of patterns, colours, widths and lengths. I ordered the Persian Ivory 60cm wide hall runner and am absolutely delighted with it. Very good quality and superb value for money. Would have no hesitation in recommending Runrug.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled you’re delighted with the Persian Ivory 60cm wide hall runner and that you found excellent quality and value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“The rug arrived early and was the perfect dimensions I'd requested. It's high quality material and I'm pleased with my purchase.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re delighted the rug arrived early, is the perfect dimensions you requested, and that you’re pleased with the high-quality material. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Perfect runner for my new kitchen”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled the runner is perfect for your new kitchen. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Perfect rug.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled you find the rug perfect. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Great choice, great quality, great delivery and at a great price Have used before and will use again Highly recommended”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled you’re happy with Runrug—great choice, quality, delivery, and price all coming together. We appreciate your repeat business and are here if you need anything else. Kind regards, Team Runrug

Posted 1 week ago

“Delivered earlier than expected which was good! Runner laid yesterday and transformed my hallway! Really good value too.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled the runner arrived earlier than expected and transformed your hallway, and that you found it good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Excellent range of stair runners, easily the best single site we found in many hours of searching. The samples we ordered showed up very quickly, loved the ones we didn't use as well. The turnaround time for a custom-length runner was very good, and we absolutely love the finished effect.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled you found our range of stair runners and that the samples arrived quickly. It’s great to hear the custom-length turnaround met your expectations and that you love the finished effect. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Got exactly what we ordered no problem at all and fast delivery”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled you received exactly what you ordered and that delivery was fast. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Perfect runner for our kitchen. Looks great.Stays in position and doesn't slide. Very pleased with our purchase. Thank you,.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. We’re thrilled the runner fits perfectly in your kitchen, stays in place, and looks great. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

Runrug is rated 4.7 based on 7,989 reviews