Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,164 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“First class runner fits well in back hall”

Helpful Report

Posted 1 week ago

Hi William, We’re delighted to hear the first class runner fits well in your back hall. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“Really very pleased with the alternative rug that was sent”

Helpful Report

Posted 1 week ago

Hi Sandra, We’re thrilled you’re pleased with the alternative rug that was sent, although we do apologies your first choice wasnt available at the time! If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 6 days ago

“We loved our runner so much that we ordered 2 area rugs! I made a mistake an ordered the wrong one, RunRug gracefully took it back and sent the correct ones. I love, love, love this business.”

Helpful Report

Posted 1 week ago

Hi Sharon, Thank you for the wonderful 5-star review. We’re thrilled you love the runner and the two area rugs, and we’re glad we could sort out the mix-up smoothly. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“While the item we purchased turned out to be not for us , their customer service was outstanding. We returned our item and the customer services were extremely helpful throughout the returns process. Thank you for that it is not always the case these days.”

Helpful Report

Posted 1 week ago

Hi Robert, Thank you for the wonderful 5-star review. We’re really glad our customer service could make the returns process smooth for you, and we appreciate you recognizing our team. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Ordered wrong size runner. No problem returning, refund in bank within 24hours. Reordered correct size delivered next day.”

Helpful Report

Posted 1 week ago

Hi Jean, Thank you for the fantastic 5-star review. We’re so glad the return and refund went smoothly and that the correct runner arrived promptly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Thanks for the beautiful runner , it took me a while to find the correct size for my door way. I love it. ❤️❤️ The only thing is , for the price it should be non stick, but it's not. I had to buy a non stick mesh. Delivery was quick . Thanks”

Helpful Report

Posted 1 week ago

Hi there, Thank you for the kind words and for sharing your experience. We’re glad you love the runner and that delivery was quick. Sorry to hear it isn’t non-stick as expected and that you had to purchase a non-stick mesh separately. If you’d like, we can help you with non-slip options for future purchases or advise on the best solution for your doorway. Kind regards, Team Runrug

Posted 6 days ago

“Excellent service”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you for the wonderful 5-star review. We’re really glad you had excellent service, and we’re here if there’s anything else you need. Kind regards, Team Runrug

Posted 1 week ago

“Very hapy with the service and the runner. Runner is of a good quality and definitely worth the money paid”

Helpful Report

Posted 1 week ago

Hi Kevin, Thank you for the wonderful 5-star review. We’re thrilled you’re happy with the service and the runner. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“Looks good, feels good underfoot. Quick delivery. Non-standard size was a little pricy”

Helpful Report

Posted 1 week ago

Hi David, Thank you for the 4-star review. We’re glad you like how they look and feel underfoot, and that delivery was quick. We appreciate the note about the non-standard size pricing—if you’d like to discuss options or alternatives, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“The ends on these rugs are still curled upwards although laid out flat and they were not cheap rugs. The package said discontinued on both rugs so maybe stock has been there a long time. Would I buy from you again no”

Helpful Report

Posted 1 week ago

Hi Julie, Thanks for sharing your experience. We’re sorry the ends curl up and that the rugs weren’t priced as expected. If you’d like, we can look into options such as a replacement, refund, or guidance on care to help them lie flatter. Could you please send your order number and any photos showing the curled edges? We’ll review and get back to you with the best solution right away. Kind regards, Team Runrug

Posted 1 week ago

“Excellent and good value”

Helpful Report

Posted 1 week ago

Hi there, Thank you for the 5-star review. We’re really glad you found Runrug excellent and good value. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“We still haven't received delivery of the rugs unfortunately, I've been on phone twice to DHL chasing this up, can you check this please and let me know Stephaniemckee2031@gmail.com”

Helpful Report

Posted 1 week ago

Hi Stephanie, Thanks for flagging this. We’re sorry you haven’t received the rugs yet and for the extra phone calls with DHL. We’ll escalate this and check the status with the carrier right away. A member of our team will be in touch shortly so that we can look to resolve this for you. Kind regards, Team Runrug

Posted 1 week ago

“Absolutely gorgeous, perfect colour, arrived on time. Value for money excellent 👌”

Helpful Report

Posted 1 week ago

Hi Mandy, Thank you for the 5-star review. We’re really glad you’re happy with the gorgeous colour, on-time delivery, and excellent value for money. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“Good quality, price and prompt delivery”

Helpful Report

Posted 1 week ago

Hi there, Thank you for the 5-star review. We’re really glad you’re happy with the good quality, price, and prompt delivery. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“Fantastic service communication perfect my runners were made to measure came earlier than expected quality wia 10/10 I can't praise this company highly enough would absolutely recommend them ....”

Helpful Report

Posted 1 week ago

Hi Andrew, Thank you for the 5-star review. We’re really glad you’re happy with the service, measurements, and timely delivery. The runners look great! If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“Very pleased with runner. Good quality. Arrived quickly.”

Helpful Report

Posted 1 week ago

Hi Jennifer, Thank you for the 5-star review. We’re really glad you’re pleased with the runner, its good quality, and that it arrived quickly. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“My rug was good quality,and delivered the next day.”

Helpful Report

Posted 1 week ago

Hi John, Thank you for the 5-star review. We’re really glad the rug is of good quality and arrived the next day. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“I ordered a stair runner and matching carpet for the upstairs landing, and was given a delivery date of 24th April. I took the day off work for that date but nothing arrived, so I completely wasted my time. When the carpet actually arrived it was damaged and unusable. Not impressed at all and now struggling to get anywhere with the collection/return and replacement carpet.”

Helpful Report

Posted 1 week ago

“Well made and looks great”

Helpful Report

Posted 1 week ago

Hi Norman, Thank you for the 5-star review. We’re really glad you’re happy with the quality and look of the rug. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“Nice of enough Rug but it is hard to vacumm it wants to bunch up in the middle and at the ends.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for the review. We’re sorry the rug bunches and is hard to vacuum. A protective rug pad and vacuuming slowly with a low-suction setting or a carpet nozzle can help. Sometimes brushing the pile with a soft brush and rotating the rug helps. If this continues, please send your order number and we’ll look into options (care tips, replacement, etc). Kind regards, Team Runrug

Posted 1 week ago

Runrug is rated 4.7 based on 8,164 reviews