Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,118 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

290

Anonymous

Anonymous // 01/01/2019

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“Easy to choose, came by courier quicker than order said very pleased with runner.”

Helpful Report

Posted 1 week ago

Hi Nicola, Thank you for your fantastic review! We're so glad to hear that you found it easy to choose and that your runner arrived quickly. Your satisfaction is very important to us, and we appreciate your feedback! Warm regards, Team Runrug

Posted 1 week ago

“Fast delivery. Great quality runner. Very happy with my order. Will use again.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your amazing review! We’re thrilled to hear you had a fast delivery and are happy with the quality of your runner. Your satisfaction means the world to us, and we can't wait to have you shop with us again! Warm regards, Team Runrug

Posted 1 week ago

“Excellent service and quality as usual.”

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Posted 1 week ago

Hi Jean, Thank you for your wonderful review! We're thrilled to hear that you continue to enjoy our service and quality. Your support means so much to us, and we look forward to serving you again! Best wishes, Team Runrug

Posted 1 week ago

“Great looking rug. Superb quality!”

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Posted 1 week ago

Hi Claire, Thank you for your amazing review! We're delighted to hear that you love the look and quality of your rug. Your feedback truly inspires us to keep delivering the best! Best wishes, Team Runrug

Posted 1 week ago

“Received the rug. Updates on delivery good, no issues”

Helpful Report

Posted 1 week ago

Hi Emma, Thank you for your excellent review! We're delighted to hear that you received your rug and that the delivery updates were helpful. It's always our goal to provide a smooth experience for our customers! Warm regards, Team Runrug

Posted 1 week ago

“Quick and easy to order”

Helpful Report

Posted 1 week ago

Hi Anthony, Thank you for your kind review! We're delighted to hear that you found ordering quick and easy. Your feedback is invaluable to us, and we appreciate your support! Best wishes, Team Runrug

Posted 1 week ago

“Arrived on sated day and was well wrapped, it was just what we required and it looked and fitted the space we required it for.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your fantastic review! We’re delighted to hear that your rug arrived on the expected day and fits perfectly in your space. Your satisfaction is our priority, and we truly appreciate your feedback. Warm regards, Team Runrug

Posted 1 week ago

“I have only bought samples so far but they ate beautiful and the under felt seems very good too. My cat has chosen the samples as her favourite place to sleep.”

Helpful Report

Posted 1 week ago

Hi there, Thank you so much for your lovely review! We're delighted to hear that you find our samples beautiful and that your cat has made them her cozy spot. Your feedback truly brightens our day! Warm wishes, Team Runrug

Posted 1 week ago

“Good service.”

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Posted 1 week ago

Hi Daphne, Thank you so much for your kind words! We're delighted to hear that you received good service from us. Your satisfaction is our top priority, and it’s great to know we’re meeting your expectations. Warm regards, Team Runrug

Posted 1 week ago

“Great product”

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Posted 1 week ago

Hi Mukesh, Thank you so much for your wonderful review! We’re thrilled to hear that you think our product is great. Your satisfaction is our top priority, and it’s fantastic to know we’ve met your expectations! Warm regards, Team Runrug

Posted 1 week ago

“1st time ordering from runrug. Quick and easy purchase and delivery of product. We are based in Connecticut USA.”

Helpful Report

Posted 1 week ago

Hi Douglas, Thank you so much for sharing your experience with us! We’re delighted to hear that you found the purchase and delivery process to be quick and easy. Your satisfaction means the world to us, and we hope you enjoy your new rug! Warm wishes, Team Runrug

Posted 1 week ago

“We completed a full stair redo, we have had traditional carpet on the stairs since buying the home. We did a remodel and took a chance on the stairs and using a stair runner. We ordered our runner and step kit. We completed the prep work on the stairs while waiting for delivery. The Runner was delivered quickly in about a week, we reviewed the how to install video and we’re off and running. We completed the step work cutting and installing the pad and tack strips. That was easy we cut strips and pad to fit and nailed and tacked them down. We run the carpet from the buttom up to complete the first half and the top down for the second half. We had a “right turn” with two steps in it. We run to the bottom of the last step up and to the under side of the underside down last step. We measured the rest, fitted the front of the angle turn step. We had to make a pattern match piece for the front of the step and cut to fit. This was made easy to attach with the tack strips in place. The piece was a bit tricky because of the pattern matching it took two try’s to be honest. It worked out in the end get the 10% extra when ordering. Tying in and down on the corner as a little tricky, you have to cut the binding to change the angle and trim to fit. A quick triangle matching the pattern an extra piece of padding and trim that to fit. Once that was done, had some carpet tap and glue. Once that was in place added a few staples in the groves to hide and hold. For the edging we used a couple of white molding take nails to get though and hold tightly. Used a nail punch to get under the top edging and hide the nails. Tapped to be sure they were as flush as possible. The entire process of cutting strips, pad and laying runner took about three hours. The end results were great, what a difference it makes on the steps. We did order a couple of matching floor rugs to complete the look one by the front door and one for the floor at the bottom of the steps. Something to consider when pressing the runner. Thanks to Rugrug we got the order quickly and the materials we needed to make it a success. Just took a bit of thinking to get the turn right:)!”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to share such a detailed and thoughtful review! We're thrilled that your stair redo turned out so beautifully and that our runner met your expectations. It’s clear that you put a lot of effort into the installation, and we love how you navigated the challenges to achieve a stunning result. We appreciate your tips for future customers, and we're delighted that you chose to complete the look with matching floor rugs. Happy decorating! Warm regards, Team Runrug

Posted 1 week ago

“Ordering was easy, customer service was helpful, carpet was shipped quickly”

Helpful Report

Posted 1 week ago

Hi Scott, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you found ordering easy and that our customer service was helpful. Quick shipping is something we aim for, and it's great to know we hit the mark! Best wishes, Team Runrug

Posted 1 week ago

“Great product, value for money and quick delivery. The website is easy to use and gives all the details and options you need.”

Helpful Report

Posted 1 week ago

Hi Philip, Thank you for your fantastic review! We're so pleased to hear that you found our product to be of great value and that your delivery was quick. It's great to know our website made your shopping experience easy and informative. Your feedback truly brightens our day! Warm wishes, Team Runrug

Posted 1 week ago

“Excellent customer service so far with options for custom carpets and samples”

Helpful Report

Posted 1 week ago

Hi Mr., Thank you for your fantastic review! We're thrilled to hear that you're enjoying our customer service and the options for custom carpets and samples. It's our mission to make your experience as seamless as possible, and your feedback truly motivates us! Warm regards, Team Runrug

Posted 1 week ago

“Amazing service. Delivery to Northern Ireland in 2 days 💕 Really pleased with my purchase. Great quality. Will definitely recommend to family and friends. My house is “shoes off “. As I’m having a family BBQ during the summer with 20 people, I didn’t want everyone having to take their shoes off just to use the Loo. This runner will enable my guests to come and go at leisure while protecting my carpet and it’s very stylish”

Helpful Report

Posted 1 week ago

Hi Liz, Thank you for your lovely review! We’re delighted to hear that our service met your expectations with speedy delivery to Northern Ireland and that you’re pleased with the quality of your purchase. It sounds like your BBQ will be a blast, and we’re so glad our runner can help maintain the “shoes off” policy while keeping your space stylish! Warm regards, Team Runrug

Posted 1 week ago

“Not the cheapest but worth paying to get the size I needed. I needed same width in 2 different lengths and have been looking for ages to find the right ones and I think they look really nice. Speedy delivery as well. Would recommend.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your amazing review! We're so glad to hear that you found the size you needed and that the rugs look nice in your space. We take pride in our quality and speedy delivery, so it’s wonderful to know that it was worth the investment for you! Warm regards, Team Runrug

Posted 1 week ago

“Really pleased with my runner. Fits perfectly to which I ordered. Spongey, soft to your feet and definitely buy again when needed. Prompt delivery on time and also thought expensive at first was well worth every penny.”

Helpful Report

Posted 2 weeks ago

Hi Sarah, Thank you for your wonderful review! We're so happy to hear that your runner fits perfectly and feels soft and cushy underfoot. It’s great to know that the delivery was prompt and that you feel it was worth the investment. Your satisfaction means everything to us! Warm regards, Team Runrug

Posted 1 week ago

“Great colour and fits across the bi-fold doors so much better than the 3 mats i had.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that the color and fit of your new rug have exceeded your expectations, especially across your bi-fold doors. It's great to know it has replaced your previous mats so well! Best wishes, Team Runrug

Posted 1 week ago

“Easy to order very quick delivery looks great in the hall.”

Helpful Report

Posted 2 weeks ago

Hi Charlene, Thank you for your fantastic review! We're delighted to hear that your ordering experience was easy and that your rug looks great in your hall. Quick delivery is always our goal, and it's wonderful to know we've met that for you! Best wishes, Team Runrug

Posted 1 week ago

Runrug is rated 4.8 based on 7,118 reviews