Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order delivered as scheduled, clearly the item we ordered.”

Helpful Report

Posted 3 days ago

Hi Kenneth, Thank you for your positive review! We're glad to hear your order was delivered as scheduled and that you received the item you were expecting. Your satisfaction is incredibly important to us! If you have any questions or need further assistance, please feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 3 days ago

“Love the quality. Getting the sizes you need to fit your areas. Use thier runners on a lot of tile and hardwood floors for change in decor. Needed some rushed out for a dog having back leg issues, received quickly through DHL, now she can help get her legs back under her without our assistance.”

Helpful Report

Posted 4 days ago

Hi Ellen, Thank you for your fantastic review! We're delighted to hear that you love the quality of our runners and found the perfect sizes to fit your spaces. It's wonderful that they are helping your dog feel more comfortable and regain her confidence. If you have any questions or need further assistance, just let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 3 days ago

“The rugs are good the service is good however the extra discount for signing up to receive latest deals etc has never ever worked and I have bought 5 rugs. I do feel that obtaining my details and then not able to use the discount code is misleading.”

Helpful Report

Posted 2 weeks ago

Hi Kevin, Thank you for taking the time to leave us a review! We're glad to hear that you’re pleased with the rugs and the service you received. We sincerely apologize for any inconvenience regarding the discount code. We strive to make our promotions work seamlessly for our customers, and your feedback is invaluable. We will look into this issue to ensure it doesn’t cause confusion in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards, The Runrug Team.

Posted 2 weeks ago

“Great service but little lacking in quality”

Helpful Report

Posted 3 weeks ago

Hi Karen, Thank you for your feedback — we’re really pleased to hear you were happy with the service you received! We’re sorry to hear that the quality didn’t quite meet your expectations. We’re always looking to improve, so if you’d be happy to share a bit more detail about what you felt was lacking, we’d love the opportunity to look into it and see how we can do better. We'll copy our email address below for you to contact us. Thanks again for your support, and we hope to welcome you back in the future. help@runrug.com

Posted 3 weeks ago

“Very pleased with the 2 runners but surprised that I had to trim the mesh anti slip items so as not to show.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your review! We're thrilled to hear that you're pleased with your runners! We appreciate your feedback regarding the mesh anti-slip items; it's always good to know how we can improve our products for our customers. It's great to see that you were able to make them work for your setup! Thank you for choosing Runrug, and we hope to serve you again soon!

Posted 1 month ago

“Sent 25 March. Scheduled delivery 28 March. Actual delivery 2 April not 31 March.”

Helpful Report

Posted 1 month ago

Hi Chris, Thank you for your feedback! We sincerely apologize for the delay in delivery and understand how frustrating that can be. We always aim to keep our customers updated and deliver on time. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you for choosing Runrug, and we hope to serve you better in the future!

Posted 1 month ago

“Everything arrived undamaged. I did an inventory and found that some of the rail caps were missing from the order. I contaced Runrug and brought it to their attention. They were quick to correct the discrepency and I received the remaining caps in a reasonable time. Thumbs up to Runrug.”

Helpful Report

Posted 1 month ago

Hi William, Thank you for your kind review! We’re glad to hear everything arrived in good condition and appreciate you bringing the missing rail caps to our attention. It’s great to know our team was able to resolve the issue swiftly for you. Your thumbs up means a lot to us! Thanks again for your support!

Posted 1 month ago

“I like the Aztec runner and that it comes in 32” width. This runner rug can be cut on the end to the length you need, so you can order a piece longer than you need (since it’s sold by the foot) and cut it yourself.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review! We’re so glad to hear that you like the Aztec runner and appreciate the versatility of being able to cut it to your desired length. It’s great to know that the 32” width meets your needs! We truly appreciate your support and hope you enjoy your runner for a long time to come! Thanks for choosing Runrug!

Posted 1 month ago

“The images shown on the site are not necessarily accurate. Delivery and fitting was ok.”

Helpful Report

Posted 1 month ago

Hi Phil, Thank you for your review! We appreciate your feedback regarding the accuracy of our images, and we’ll certainly take it into account as we continuously strive to improve. We're glad to hear that delivery and fitting met your expectations. Your insights are invaluable to us, and we hope to better serve you in the future! Thanks for choosing Runrug!

Posted 1 month ago

“Went for a wider longer and more subtle coloured rug to replace the colorful one I've had for over 20 years. Purchased the Gala in Graphite. Which works extremely well with the gray laminate flooring, the black door rug, and multicoloured striped stair runner in tones of blue. The rug layed completely flat within 10 minutes of putting it down, is soft under foot and stays where it's placed. I particularly liked the slight middle pattern, and the black overlocking edges. Seen other similar rugs for a fraction of the cost of the Gala, but definitely of lower quality. I want this one to last as long as my old one, and have the feeling it will. It was more expensive then anticipated as my last one was under £100. But with inflation and current trends consider it worth the investment. The rug was in stock, and arrived within 4 days via DHL Express, who kept me updated on delivery times through WhatsApp. All in all, a good purchase.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your thoughtful review! We're delighted to hear that the Gala in Graphite has complemented your space so well. It's fantastic that the rug laid flat quickly and is providing the comfort and stability you were looking for. We appreciate your recognition of the quality and investment aspect—it's always best to choose something that will last. We're also glad you had a smooth delivery experience with DHL Express! Thank you for choosing Runrug, and we look forward to helping you again in the future! Best regards, The Runrug Team

Posted 1 month ago

“Excellent online ordering, quick delivery!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your great review! We're delighted to hear that you had a smooth online ordering experience and that your delivery was quick. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations! We truly appreciate your support and look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 month ago

“We had our hallway decorated recently and needed a runner for the hallway, the runner that we picked was perfect un its colour and pattern. We are extremely happy with our purchase. I would recommend this seller and service to anyone looking for their carpet/runner.....”

Helpful Report

Posted 1 month ago

Hi Nigel, Thank you for your wonderful review! We're delighted to hear that the runner you chose is perfect for your hallway in both color and pattern. It's always fantastic to know our products meet our customers' expectations. We truly appreciate your recommendation and support, and we look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 month ago

“I think it was a little pricey but it is a very nice rug!”

Helpful Report

Posted 2 months ago

Hi Michael, Thank you for taking the time to share your thoughts! We’re glad you find the rug very nice, and we understand that pricing can be a factor. We strive to offer high-quality products that are worth the investment. We appreciate your feedback and hope to see you again soon! Thanks for choosing Runrug!

Posted 2 months ago

“Very efficient company and speedy delivery. The on Y gripe is that the carpets are not truly custom as I wanted 2.3 metres as 2.4 metres was too long, but had to order 2.1 metres”

Helpful Report

Posted 2 months ago

Hi Jillie, Thank you for your review! We're delighted to hear that you found our service efficient and delivery speedy. We understand your concerns about the custom sizing options and appreciate your feedback. It will help us improve our offerings. We hope you love your purchase and look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 2 months ago

“Courteous and proactive service after initialhiccough with availabillity. Happy to use again,”

Helpful Report

Posted 2 months ago

Hi, Thank you for your kind words! We appreciate your patience and understanding regarding the initial availability issue. We're glad to hear that our team provided courteous and proactive service and that you had a positive experience. We look forward to seeing you again in the future! Thanks!

Posted 2 months ago

“Quick and efficient service. Goods well packaged.”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you for your kind review! We're glad to hear that you appreciated our quick and efficient service and that your goods arrived well packaged. Your satisfaction is important to us, and your feedback motivates us to keep improving. We look forward to serving you again in the future! Thank you, Runrug

Posted 2 months ago

“I was impressed with the quick shipping. I was disappointed in the color. I thought it would be more grey than black. I attempted to exchange, but your system makes that very difficult. I had to send an email because there is no phone no. found to find out how I do an exchange, rather than just a return”

Helpful Report

Posted 3 months ago

Hi Deborah, Thank you for your feedback! We're glad to hear you were impressed with the quick shipping. We understand how important it is to receive the correct color, and we're sorry to hear that the rug didn't meet your expectations in that regard. We appreciate your comments about our exchange process and will certainly take them into consideration for improvements. Please feel free to reach out via email anytime for assistance—we're here to help! Thank you for choosing Runrug, and we hope to serve you better in the future. Best, Runrug

Posted 2 months ago

“Only one comment the second rug ordered from you turns out to be a lot darker than we ordered and picture on your websit”

Helpful Report

Posted 3 months ago

Hi Clive, Thank you for your feedback. We're sorry to hear that the rug appears darker than expected. While we do our best to ensure our website images are as accurate as possible, variations can sometimes occur due to lighting and screen settings. If you'd like to discuss this further, please reach out to our team—we’d be happy to help in any way we can. Your satisfaction is important to us, and we appreciate your support! Help@runrug.com Thank you, Runrug

Posted 3 months ago

“Very efficient dispatch service. Informative to date.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind review! We're pleased to hear you found our dispatch service efficient and informative. If there's anything else we could have done for that all important 5th star, please let us know! We appreciate your support! Thank you, Runrug.

Posted 3 months ago

“Good quality rugs, unfortunately didn't suit, so returned. Seamless process and refund sorted.”

Helpful Report

Posted 3 months ago

Hi, Thank you very much for leaving us a review! We're really sorry you didn't like your rug in the space it was intended for. However, we're happy that our team could help and that the returns process was seamless. We hope to see you again in the future. Thanks again! Runrug.com

Posted 3 months ago

Runrug is rated 4.8 based on 6,929 reviews