Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,118 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great rug. looks good”

Helpful Report

Posted 1 day ago

Hi Michael, Thank you for your great review! We're so glad to hear that you love the rug and that it looks good in your space. Your satisfaction is important to us, and we hope it brings you joy for years to come! Warm regards, Team Runrug

Posted 14 hours ago

“This rug is beautiful. Just keep in mind it is a runner and will only have the border on the sides. Not the ends. A little disappointing, but it’s beautiful.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your lovely review! We're so glad to hear that you find the rug beautiful. We appreciate your understanding about the border design, and we're sorry it wasn't exactly what you expected. Your feedback is invaluable to us, and we hope the rug brings you joy in your space! Warm regards, Team Runrug

Posted 3 days ago

“Quick and easy to order”

Helpful Report

Posted 1 week ago

Hi Anthony, Thank you for your kind review! We're delighted to hear that you found ordering quick and easy. Your feedback is invaluable to us, and we appreciate your support! Best wishes, Team Runrug

Posted 1 week ago

“Unfortunately I received the wrong coloured runner, but they were very helpful with advice about rerturning it and a replacement was sent. I have had runrug runners before and found them very hard wearing.”

Helpful Report

Posted 3 weeks ago

Hi Jeanne, Thank you for your understanding and for taking the time to share your experience! We're glad to hear that our team was able to assist you with the return process and that you have found our runners to be hard-wearing in the past. We appreciate your support and hope you enjoy your replacement runner! Warm regards, Team Runrug

Posted 3 weeks ago

“Quite good quality Rug colour seems to match my carpet. The size was a bit of a problem so I put it down by my patio door. Not where it should have originally supposed to go.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you found the quality of the rug up to your expectations and that the color complements your carpet. We understand that sizing can sometimes be a challenge, but we're happy you found a suitable spot for it by your patio door. If you need any further assistance, feel free to reach out! Warm regards, Team Runrug

Posted 1 month ago

“I ordered the wrong size . I ordered a rug instead of a runner.”

Helpful Report

Posted 1 month ago

Hi Elizabeth, Thank you for your review! We understand that ordering the wrong size can be frustrating, but we’re here to help you with whatever you need. If you have any questions or need assistance with your order, please don't hesitate to reach out. We appreciate your support and hope to assist you again soon! Warm regards, Team Runrug

Posted 1 month ago

“I would have liked to given a 5 star review, but the packaging of the rugs let the experience down. Both rugs were of excellent quality and true to the online colours, shades and sizes. Shipment was fast and delivered on time. However, the plastic wrap packaging was very thin and was torn open in transit exposing the rug to possible damage or dirt. For the weight and size of the rug it should have been packed in a more secure and stronger product. I highly recommend this company but it needs to review its packaging technique asap.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your thoughtful review! We're thrilled to hear that you found the rugs to be of excellent quality and true to their online representation. We truly appreciate your feedback regarding the packaging; it’s something we take seriously and will definitely look into improving to ensure a better experience in the future. Your recommendation means a lot to us, and we hope to welcome you back soon! Warm regards, Team Runrug

Posted 1 month ago

“All round good company to deal with and generally met promises. When my order was delayed I received an apology, clear explanation and deadline for the revised delivery, which was indeed met. Very responsive customer service, even giving me an unexpected discount for my inconvenience.”

Helpful Report

Posted 1 month ago

Hi Angus, Thank you for your kind review! We're pleased to hear that you found our customer service responsive and that we met your expectations, even during a delay. Your understanding and recognition of our efforts mean a lot to us! We look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 1 month ago

“xxxxxxxxxxxxxxxx”

Helpful Report

Posted 1 month ago

Hi Maurice, Thank you for your wonderful review! We're so pleased to hear you enjoyed your experience with us. It’s great to know that our site met your expectations and that you appreciated our service. Your feedback truly inspires us to keep doing our best! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 1 month ago

“Good product and quickly delivered”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you for your kind review! We're thrilled to hear that you found our product to be good and that the delivery was quick. Your satisfaction is our top priority, and we're grateful for your feedback! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 1 month ago

“Well made product. Delivered on time. Tends to curl a little when placed on a carpeted floor ; better performance on a solid floor. However doesn't 'creep' when on carpeted surface.”

Helpful Report

Posted 2 months ago

Hi R, Thank you for your thoughtful review! We’re delighted to hear that you found our product well made and enjoyed the timely delivery. Your feedback about the performance on different surfaces is very helpful and appreciated! We look forward to serving you again soon. Warm regards, Team Runrug

Posted 2 months ago

“The service was timely and I was quickly informed that one of the samples I ordered was out of stock. Response back from customer service inquiring about next availability was promptly responded to. My only concern is the sample/ rug that is no longer in stock with no new date for availability shows up on my internet feeds every single time I open them. Shouldn't that be taken off the sales/promotion internet feeds? It makes it appear it's available, when it's not.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you received timely service and prompt responses regarding your samples. Your feedback about the out-of-stock item appearing in your feeds is appreciated, and we understand how that can be confusing. We’re always working to improve our customer experience, and we’ll take your comments on board regarding inventory visibility. We hope to serve you again soon! Warm regards, Team Runrug

Posted 2 months ago

“Very nice carpets”

Helpful Report

Posted 2 months ago

Hi Kim, Thank you for your wonderful review! We're so glad to hear that you think our carpets are very nice. Your satisfaction means the world to us! If there's anything else we can help you with or if you have any questions, please don’t hesitate to reach out. We truly value your support! Best regards, The Runrug Team.

Posted 2 months ago

“I absolutely love this stair tuner-very classy. However, the in second order I placed there were two spots that had1 1/2” defects spots. I was very disappointed as I could not wait to have the piece returned for a new piece due to my contractor's schedule and move in date in my unit.”

Helpful Report

Posted 2 months ago

Hi Julia, Thank you for your review and for sharing your thoughts with us! We're so glad to hear that you love the stair tuner and find it classy. We truly value your feedback regarding the defects, and we apologize for any inconvenience this may have caused you during your project. Would you be kind enough to forward the images onto our team using help@runrug.com and we will gladly investigate the cause of this. We’re here to help! Best regards, The Runrug Team.

Posted 2 months ago

“Order delivered as scheduled, clearly the item we ordered.”

Helpful Report

Posted 3 months ago

Hi Kenneth, Thank you for your positive review! We're glad to hear your order was delivered as scheduled and that you received the item you were expecting. Your satisfaction is incredibly important to us! If you have any questions or need further assistance, please feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 3 months ago

“Love the quality. Getting the sizes you need to fit your areas. Use thier runners on a lot of tile and hardwood floors for change in decor. Needed some rushed out for a dog having back leg issues, received quickly through DHL, now she can help get her legs back under her without our assistance.”

Helpful Report

Posted 3 months ago

Hi Ellen, Thank you for your fantastic review! We're delighted to hear that you love the quality of our runners and found the perfect sizes to fit your spaces. It's wonderful that they are helping your dog feel more comfortable and regain her confidence. If you have any questions or need further assistance, just let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 3 months ago

“The rugs are good the service is good however the extra discount for signing up to receive latest deals etc has never ever worked and I have bought 5 rugs. I do feel that obtaining my details and then not able to use the discount code is misleading.”

Helpful Report

Posted 3 months ago

Hi Kevin, Thank you for taking the time to leave us a review! We're glad to hear that you’re pleased with the rugs and the service you received. We sincerely apologize for any inconvenience regarding the discount code. We strive to make our promotions work seamlessly for our customers, and your feedback is invaluable. We will look into this issue to ensure it doesn’t cause confusion in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards, The Runrug Team.

Posted 3 months ago

“Great service but little lacking in quality”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for your feedback — we’re really pleased to hear you were happy with the service you received! We’re sorry to hear that the quality didn’t quite meet your expectations. We’re always looking to improve, so if you’d be happy to share a bit more detail about what you felt was lacking, we’d love the opportunity to look into it and see how we can do better. We'll copy our email address below for you to contact us. Thanks again for your support, and we hope to welcome you back in the future. help@runrug.com

Posted 3 months ago

“Very pleased with the 2 runners but surprised that I had to trim the mesh anti slip items so as not to show.”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your review! We're thrilled to hear that you're pleased with your runners! We appreciate your feedback regarding the mesh anti-slip items; it's always good to know how we can improve our products for our customers. It's great to see that you were able to make them work for your setup! Thank you for choosing Runrug, and we hope to serve you again soon!

Posted 4 months ago

“Sent 25 March. Scheduled delivery 28 March. Actual delivery 2 April not 31 March.”

Helpful Report

Posted 4 months ago

Hi Chris, Thank you for your feedback! We sincerely apologize for the delay in delivery and understand how frustrating that can be. We always aim to keep our customers updated and deliver on time. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you for choosing Runrug, and we hope to serve you better in the future!

Posted 4 months ago

Runrug is rated 4.8 based on 7,118 reviews