Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,697 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 5 days ago

“IT ARRIVED QUICKLY”

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Posted 6 days ago

“Tidy mate does what it needs to do Good thing is it can be made to the size you want”

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Posted 1 week ago

Hi Paul, Thanks for taking the time to leave a review. Glad to hear the Runrug is tidy and that it can be sized to fit your space. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Great to buy a carpet runner where you can determin the width and length. It is good quility and was delivered on time. Only issue I have is as it is layed on the hall wodden floor it needs a backing as it slips and slides about.”

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Posted 3 weeks ago

Hi Elizabeth, Thank you for taking the time to share your feedback. We’re glad the width/length customization and delivery met your needs, and we’ll take note about the backing to prevent slipping on wooden floors. If you’d like, we can suggest non-slip options or rug grippers. Warm regards, Team Runrug

Posted 2 weeks ago

“The rug runner is beautiful but it would be helpful for customers to know that delivery could be 8 weeks. The rods were difficult to fit as the screws kept breaking and the carpet fitter needed to go out to buy more robust screws. However, the carpet looks lovely and the rods stand out to add further quality to the richness of the chosen carpet. I have recommended the company to my family members because I am so pleased with my purchase.”

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Posted 3 weeks ago

Hi Vanessa, Thank you for taking the time to share your feedback. We’re glad you love the rug runner and that it adds richness to your space. We’re sorry to hear about the 8-week delivery timeframe and the issue with the screws and rods. We appreciate this input and will pass it to our team to help improve delivery estimates and hardware quality guidance so installation is smoother for future customers. If you still have any trouble with the fittings, please let us know and we’ll be happy to assist. Warm regards, Team Runrug

Posted 3 weeks ago

“Very seamless process and quality of runner is very good. My only complaint was the way it was wrapped in shipping. Very filmsy plastic wrap which was torn. Thankfully there was no damage to carpet.”

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Posted 4 weeks ago

Hi Debra, Thank you for your feedback. We’re glad the process was seamless and the runner quality met your expectations. We’re sorry to hear the shipping wrap was flimsy and torn—thanks for letting us know. We’ll look into packaging improvements to prevent this in the future. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 weeks ago

“With the carpet being so thin and being laid flat for over a week, The ends of the carpet are still curling up”

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Posted 1 month ago

Hi Stewart, Thanks for sharing your feedback. We’re sorry to hear the ends are still curling. If the rug has only recently been laid flat, sometimes a little more time is needed to settle. If you’d like, we can check options to help it lie flat or discuss alternatives. If the issue persists, please let us know and we’ll be happy to assist further. Warm regards, Team Runrug

Posted 4 weeks ago

“We love this stair runner . We ordered ours too short but it’s beautiful and was delivered fast . Was going to return for more runner feet but decided against it .”

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Posted 1 month ago

Hi Lisa, Thank you for sharing your feedback. We’re glad you love the stair runner and that it’s beautiful with fast delivery. If you’d like help getting the right length in the future, we’re here to help make it easy. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 1 month ago

“Nice rugs, the colour and size I wanted. The binding has started to fray a little though.”

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Posted 1 month ago

Hi Pauline, Thank you for your review. We’re glad the color and size met your needs. Sorry to hear the binding has started to fray a little. If you’d like, please share a photo and your order number so we can help with a repair or replacement options. Warm regards, Team Runrug

Posted 1 month ago

“Very disappointed that the original delivery went to my old address when I had previously been told my account details had been changed. I then had to have several phones and emails to get this amended.”

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Posted 1 month ago

Hi Julie, We’re very sorry to hear about the delivery mix-up and the frustration it caused with updating your account details. This isn’t the experience we want for our customers. Please let us know how we can assist you further. Warm regards, Team Runrug

Posted 1 month ago

“Nice rug although not very thick so will take time to flatten out evenly. Do not recomend the non slip under felt if carpet on carpet, but OK on hard floors.”

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Posted 1 month ago

Hi Mrs, Thank you for your review. We’re glad you like the rug. It can take a little time to flatten evenly due to the thickness. Regarding the non-slip underlay: it isn’t recommended for carpet-on-carpet use, but it’s fine on hard floors. If you’d like, we can suggest alternative underlays or thicker options. Kind regards, Team Runrug

Posted 1 month ago

“Excellent rug at super value price, quick free delivery what's not to like!”

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Posted 1 month ago

Hi lewis, Thank you for your great review! We’re thrilled you’re happy with the Runrug and that the delivery was quick and free. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 1 month ago

“Bought rubber backed 80 cm wide runner to fit from outside of a door to under armchairs and found a tendency to ruck up after wiping feet on mat that goes over runner. I need to find an object to stop runner moving by door.”

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Posted 1 month ago

Hi there, Thank you for your insightful review! We're glad to hear that you appreciate the rubber-backed runner. We understand that movement can be an issue and we recommend trying non-slip rug pads or weights to help keep it in place. Your feedback is invaluable to us! Warm regards, Team Runrug

Posted 1 month ago

“Great Quallty. Quick Shipment”

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Posted 1 month ago

Hi Carl, Thank you for your great review! We're thrilled to hear that you found the quality to be excellent and appreciated the quick shipment. Your satisfaction is our priority! Warm regards, Team Runrug

Posted 1 month ago

“Really pleased with my runner. Nice quality. I have noticed a slight fault with the pattern but apart from that it's great”

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Posted 1 month ago

Hi Claire, Thank you for your kind review! We’re delighted to hear that you’re pleased with your runner and its quality. We appreciate your feedback regarding the pattern as it helps us improve. Warm regards, Team Runrug

Posted 1 month ago

“I had bought my stairs & hallway rugs from Runrug, so I came back & ordered again!”

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Posted 1 month ago

Hi Jeffrey, Thank you for coming back to us! We're thrilled to hear that you chose Runrug again for your stairs and hallway. Your continued support means so much, and we look forward to delighting you with your new purchase! Warm regards, Team Runrug

Posted 1 month ago

“Hi. Great product at a reasonable price. We're happy with the runner after installation. My review falls short of 5 stars for three reasons 1) Included, should be some way to properly finish the cut edge on a custom installation - essentially all installations 2) you should note that the hold-down rods are not solid but hollow. I would have much preferred old world solid rods 3) It seems that the runner itself is synthetic. A traditional wool or other natural fiber options would have been appreciated. Overall, we are stil happy with the product.”

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Posted 2 months ago

Hi Frederick, Thank you for your insightful review! We're glad to hear that you're happy with the runner after installation. We appreciate your feedback about the edge finishing options and the choice of materials; your suggestions will help us improve our products in the future. We're always looking to enhance our offerings, and your thoughts are invaluable. Warm regards, Team Runrug

Posted 2 months ago

“Took the full 12 weeks without any info on my order but at that 12 week mark I got an email about shipping. I was nervous due to the low price but it arrived in great condition. Couldn’t be more pleased!”

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Posted 2 months ago

Hi Anne, Thank you for your thoughtful review! We’re really glad to hear that your rug arrived in great condition and that you’re pleased with your purchase. Your patience means a lot to us, and we appreciate your understanding throughout the process. Enjoy your new rug! Warm regards, Team Runrug

Posted 2 months ago

“Great item, great price, could have done with slightly quicker delivery though.”

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Posted 2 months ago

Hi Helen, Thank you for your great review! We're really pleased to hear that you love your item and find it a great price. We appreciate your feedback about the delivery time, we have looked to review this and can see that the delivery was made within 3 working days of your order being placed. We do offer a next day service which is can be selected during the checkout process and this ensures that any orders placed before 12pm Monday - Friday are received on the next working day. Best wishes, Team Runrug

Posted 2 months ago

“I only put 4 stars because whilst the items ordered are very good, i was sent a wrong item which I needed to return. Although Runrug gave me a link to print a label, it assumes I had a phone & printer and that an Asda store was near my place. As it turns out I do not have a phone nor a printer nor a Asda near me. I had to ask favours from friends in order to do this whilst the company should have come and pick it up as it was their mistake not mine.”

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Posted 2 months ago

Hi there, Thank you for your review and for bringing this issue to our attention! We're delighted to hear that you are pleased with the items you ordered. We apologize for the inconvenience you encountered with the return process; your feedback is invaluable and will help us improve our service. We strive for a smooth experience for all our customers and we appreciate your understanding in this matter. Warm regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 7,697 reviews