Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,366 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,366 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“beautiful make and good colours, shows up as it was seen on pictures”

Helpful Report

Posted 3 days ago

Hi Karin, Thanks for your review. We’re glad the rug is beautiful and the colours match the pictures. Kind regards, Team Runrug

Posted 2 days ago

“needed a runner rug for porch entrance, perfect fit and decent quality.”

Helpful Report

Posted 2 weeks ago

Hi Thomas, Thanks for the kind words. We’re glad the runner rug fit your porch entrance perfectly and that you’re happy with the quality. Kind regards, Team Runrug

Posted 1 week ago

“Good quality rug for a high impact area. Also looks smart.”

Helpful Report

Posted 3 weeks ago

Hi Erica, Thanks for sharing. We're glad the rug is good quality and looks smart in a high-impact area. Kind regards, Team Runrug

Posted 3 weeks ago

“Love the rugs but I measured it wrong and was unable to return i didn’t see an option to return it”

Helpful Report

Posted 1 month ago

Hi Vinecsa, Delighted you love the rugs. Sorry to hear about the return issue. If you’d like, we can help check what options may be available—please get in touch with our support team and include your order number so we can assist. Warm regards, Team Runrug

Posted 1 month ago

“Nice rug but takes way too long to arrive will stick to local”

Helpful Report

Posted 1 month ago

Hi Anthony, Thanks for your feedback. We're sorry the delivery took longer than expected. The reason for this was because you placed an order for items which were only available on back-order. It's very important to read all of the information we provide on the product listing and during checkout. Standard delivery for in-stock items is only 2-3 business days. Thank you. Warm Regards, Team Runrug

Posted 1 month ago

“The rugs ordered are perfect for the job and seem very good quality. Delivery scheduling was a bit sketchy and it was only after I enquired that I got some idea of when they would arrive. Customers in Australia etc. need to realise that this company is based in the U.K. and deliveries could take longer.”

Helpful Report

Posted 1 month ago

Hi Peter, Thank you for sharing your feedback. We’re glad to hear the rugs are a good fit and of quality. We apologise for the scheduling confusion. Please keep in mind that your order was a pre-order. Delivery to Australia is usually within 4 business days for 'in-stock' items. If there’s anything else you’d like to discuss with us, we’re here to help. Thank you. Warm Regards, Team Runrug

Posted 1 month ago

“They're good, and attractive - though not non-slip. Never mind! I like them.”

Helpful Report

Posted 1 month ago

Hi Elizabeth, Thanks for the 4-star rating and for sharing your thoughts. We’re glad you find our products attractive, and you like them. We're sorry that the Afrikans range isn't non-slip, it is listed as having a woven backing on the product listing. Many of our other ranges do have the non-slip backing! If you experience any movement, we do stock a non-slip underlayment which can be placed under the Afrikans to keep it securely in place! Please contact us directly if you would like anymore information on this. Thanks again! Kind Regards, Team Runrug

Posted 1 month ago

“Really pleased with product..Good value for money. The only thing I would say but you get what you pay for, there is no grip on the under side of the stair runner, but it appears to stay in place..I suppose time will tell. Looks good though.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing your thoughts and for the kind words about value and appearance. It’s good to hear it looks great and that it’s staying in place so far. If you have any concerns about grip as time goes on, feel free to reach out. Kind regards, Team Runrug

Posted 1 month ago

“Happy with the runner rug we received and the timely dispatch”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the great rating. We’re really glad you’re happy with the runner rug and the timely dispatch. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Everything seems great. Just installed the rug today and found a flaw in the border! Not Great!”

Helpful Report

Posted 2 months ago

Hi James, Thanks for the update. We’re glad everything else is great, but I’m sorry to hear there’s a flaw in the border. A member of our team will be in touch today so that we can look to get this resolved for you. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Quick service but rug looks much bluer than the grey I was expecting, advice from customer services helped sort out the problem of corners lifting, so am happy with the product - very good customer service”

Helpful Report

Posted 2 months ago

Hi Tina, Thanks for your feedback. We’re sorry to hear the rug isn’t matching the grey you expected and that the corners are lifting. We’d be glad to help with a resolution. If you’d like, we can arrange an exchange or return, or offer care tips to help the corners flatten. One of the customer service team members has contacted you regarding this! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Reasonable prices, quick delivery. Taking a star off for a slight quality issue with some uneven corners. But for the price, I would use again.”

Helpful Report

Posted 2 months ago

Hi There, Thanks for the review. We’re glad you’re happy with the price and delivery, and we’re sorry about the uneven corners. If you’d like, we can look into a solution for you, if you would like to reach out to us? If you need anything, we’re here to help. Kind Regards, Team Runrug

Posted 2 months ago

“The rug is lovely, goes well in our hallway. Ive just ordered a second for another part of the hall. Would definately recommend”

Helpful Report

Posted 2 months ago

Hi Lynne, Thanks for the wonderful 4-star review. We’re thrilled you’re happy with the rug and that you’re ordering a second for another part of the hall. Could you tell us what we could have done differently for that all important 5th and final star? If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 2 months ago

“pleased with product finished hall decor well”

Helpful Report

Posted 2 months ago

Hi George, Thanks for the 4-star review. We’re glad you’re pleased with the product and that it finished your hall decor well. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 2 months ago

“Service was absolutely fine but the quality of the rugs ordered was poor.”

Helpful Report

Posted 2 months ago

Hi Stuart, Sorry to hear that the rug quality didn’t meet expectations. We’d like to make this right. Please share your order number and, if possible, a quick photo of the rug so we can arrange a replacement or a refund. Kind regards, Team Runrug

Posted 2 months ago

“Sorted supplier issues quickly and delivered good product thanks”

Helpful Report

Posted 2 months ago

Hi Kenneth, Thank you for the kind 4-star review. We’re glad we could sorted the supplier issues quickly and that you’re happy with the product. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Thanks for the beautiful runner , it took me a while to find the correct size for my door way. I love it. ❤️❤️ The only thing is , for the price it should be non stick, but it's not. I had to buy a non stick mesh. Delivery was quick . Thanks”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the kind words and for sharing your experience. We’re glad you love the runner and that delivery was quick. Sorry to hear it isn’t non-stick as expected and that you had to purchase a non-stick mesh separately. If you’d like, we can help you with non-slip options for future purchases or advise on the best solution for your doorway. Kind regards, Team Runrug

Posted 2 months ago

“Looks good, feels good underfoot. Quick delivery. Non-standard size was a little pricy”

Helpful Report

Posted 2 months ago

Hi David, Thank you for the 4-star review. We’re glad you like how they look and feel underfoot, and that delivery was quick. We appreciate the note about the non-standard size pricing—if you’d like to discuss options or alternatives, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Your products fantastic. Delivery pathetic.”

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Posted 3 months ago

Hi Iain, Thanks for the 4-star review. We’re glad you love the products, and we’re sorry the delivery didn’t meet expectations. Please share your order number or more details so we can look into this and make it right. Kind regards, Team Runrug

Posted 2 months ago

“Nice runner quiclk delibery”

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Posted 3 months ago

Hi Amanda, Thanks for the 4-star review. We’re glad you’re happy with the runner and that delivery was quick. If there’s anything we can do to spark that fifth star, just let us know. Kind regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 8,366 reviews