Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,456 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 1st November 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my runner. Nice quality. I have noticed a slight fault with the pattern but apart from that it's great”

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Posted 17 hours ago

“I had bought my stairs & hallway rugs from Runrug, so I came back & ordered again!”

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Posted 2 days ago

Hi Jeffrey, Thank you for coming back to us! We're thrilled to hear that you chose Runrug again for your stairs and hallway. Your continued support means so much, and we look forward to delighting you with your new purchase! Warm regards, Team Runrug

Posted 2 days ago

“Hi. Great product at a reasonable price. We're happy with the runner after installation. My review falls short of 5 stars for three reasons 1) Included, should be some way to properly finish the cut edge on a custom installation - essentially all installations 2) you should note that the hold-down rods are not solid but hollow. I would have much preferred old world solid rods 3) It seems that the runner itself is synthetic. A traditional wool or other natural fiber options would have been appreciated. Overall, we are stil happy with the product.”

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Posted 1 week ago

Hi Frederick, Thank you for your insightful review! We're glad to hear that you're happy with the runner after installation. We appreciate your feedback about the edge finishing options and the choice of materials; your suggestions will help us improve our products in the future. We're always looking to enhance our offerings, and your thoughts are invaluable. Warm regards, Team Runrug

Posted 1 week ago

“Took the full 12 weeks without any info on my order but at that 12 week mark I got an email about shipping. I was nervous due to the low price but it arrived in great condition. Couldn’t be more pleased!”

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Posted 1 week ago

Hi Anne, Thank you for your thoughtful review! We’re really glad to hear that your rug arrived in great condition and that you’re pleased with your purchase. Your patience means a lot to us, and we appreciate your understanding throughout the process. Enjoy your new rug! Warm regards, Team Runrug

Posted 1 week ago

“Great item, great price, could have done with slightly quicker delivery though.”

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Posted 3 weeks ago

Hi Helen, Thank you for your great review! We're really pleased to hear that you love your item and find it a great price. We appreciate your feedback about the delivery time, we have looked to review this and can see that the delivery was made within 3 working days of your order being placed. We do offer a next day service which is can be selected during the checkout process and this ensures that any orders placed before 12pm Monday - Friday are received on the next working day. Best wishes, Team Runrug

Posted 3 weeks ago

“I only put 4 stars because whilst the items ordered are very good, i was sent a wrong item which I needed to return. Although Runrug gave me a link to print a label, it assumes I had a phone & printer and that an Asda store was near my place. As it turns out I do not have a phone nor a printer nor a Asda near me. I had to ask favours from friends in order to do this whilst the company should have come and pick it up as it was their mistake not mine.”

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Posted 3 weeks ago

Hi there, Thank you for your review and for bringing this issue to our attention! We're delighted to hear that you are pleased with the items you ordered. We apologize for the inconvenience you encountered with the return process; your feedback is invaluable and will help us improve our service. We strive for a smooth experience for all our customers and we appreciate your understanding in this matter. Warm regards, Team Runrug

Posted 3 weeks ago

“Great rug , good robust quality for what I wanted . Just one gripe. The rug was rolled tightly with the backing on the outside which meant the rug would not lay flat . Just roll them with the top side on the outside of the roll so that on upwrapping it doesn’t pull up at the corners. My rug has a stong gel backing and it’s rather stiff . It rolled around like a cylinder when I unfolded it and took days to lie flat.”

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Posted 4 weeks ago

Hi Theresa, Thank you for your valuable feedback! We're delighted to hear that you’re pleased with the quality of your rug. We appreciate your suggestion regarding the rolling method, and we’ll certainly take it into consideration to improve our packaging. Your input really helps us enhance our customer experience! Warm regards, Team Runrug

Posted 3 weeks ago

“rug was cut 4' x 271/2, not 28" as requested”

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Posted 1 month ago

Hi there, Thank you for your feedback! We're sorry to hear that the rug you received didn't match the requested size. We understand how important it is to get things just right. If there's anything we can do to address this for you, please don't hesitate to reach out. Your satisfaction is important to us! Warm regards, Team Runrug

Posted 1 month ago

“Very good condition only problem rug arrived tightly rolled taking time to get it to lie flat even after weighting each end it still turns up creating a trip hazzard”

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Posted 1 month ago

Hi there, Thank you for your feedback! We're glad to hear that you found the rug in very good condition. We understand that receiving it tightly rolled can be a bit challenging, and we appreciate your patience as you work to get it to lie flat. Your safety is important to us, so we hope it settles down soon. If you have any further concerns, please don’t hesitate to reach out to us. Warm regards, Team Runrug

Posted 1 month ago

“What you see is what you get. Goodhonest selling on here. I'm a happy shopper. Reasonable pricing too.”

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Posted 1 month ago

Hi Lisa, Thank you for your kind review! We’re so glad to hear that you found our selling practices honest and the pricing reasonable. It's wonderful to know you're a happy shopper with us! Warm regards, Team Runrug

Posted 1 month ago

“Good service and fast delivery, just like to say, I ordered grey, the wrapping said grey, but as far as I'm concerned its blue.”

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Posted 1 month ago

Hi Peter, Thank you for your feedback! We're glad to hear you had a good experience with our service and delivery. We appreciate your input regarding the color, and we’ll make sure to look into this to avoid any confusion in the future. Your satisfaction is important to us! Warm wishes, Team Runrug

Posted 1 month ago

“Very quick service and delivery”

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Posted 1 month ago

Hi Hazel, Thank you for your great review! We're delighted to hear that you experienced quick service and delivery. It’s our priority to keep things fast and efficient for our customers, and your feedback truly motivates us! Warm regards, Team Runrug

Posted 1 month ago

“Delivered on time and as expected. Lovely looking rug. A few pulls that had to be pushed in hence 4 stars. Very pleased overall. Thank you”

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Posted 1 month ago

Hi Pamela, Thank you for your lovely review! We're delighted to hear that your rug arrived on time and looks beautiful. We're sorry to hear about the few pulls, but it's great to know you're still pleased overall. Your support means a lot to us! Warm regards, Team Runrug

Posted 1 month ago

“Looks lovely now that it is laid. Did arrive with a pull on the side which required carpet tape on the back. Annoying but not enough to send it back. Decent value.”

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Posted 1 month ago

Hi Alan, Thank you for your review! We're delighted to hear that your rug looks lovely once laid out. We're sorry to hear about the pull on the side, but we appreciate your understanding. It's great to know you find it decent value! Best wishes, Team Runrug

Posted 1 month ago

“Runner good, customer service good, delivery very poor.”

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Posted 2 months ago

Hi George, Thank you for your feedback! We're glad to hear that you liked the runner and our customer service. We're sorry to learn that your delivery experience wasn't up to our usual standards. Your insights are invaluable to us as we work to improve. We hope to serve you better in the future! Warm regards, Team Runrug

Posted 2 months ago

“Got a wrong size delivered first but it was quickly sorted and a new hallway runner sent out. Very good service and quality product. 4 out of 5 for sending wrong size.”

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Posted 2 months ago

Hi Graham, Thank you for your review and feedback! We're glad to hear that our team quickly sorted out the size issue for you, and that you’re happy with the service and product quality. We appreciate your understanding and hope to provide you with an even better experience next time! Best wishes, Team Runrug

Posted 2 months ago

“Good communication and delivered in the stated time.”

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Posted 2 months ago

Hi there, Thank you for your positive feedback! We're delighted to know that our communication and timely delivery met your expectations. Your satisfaction is our priority, and we appreciate your support! Warm regards, Team Runrug

Posted 2 months ago

“Had a few weeks delay after ordering as supplier found a fault with the runner batch. However I was contacted promptly and provided options. I chose to wait for a new batch which was subsequently delivered within the time specified and i'm pleased with the runner. Would use Runrug again.”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your experience! We’re glad our team was able to keep you informed throughout the process and that you're pleased with your runner. Your understanding during the delay is greatly appreciated, and we look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 2 months ago

“great rug. looks good”

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Posted 3 months ago

Hi Michael, Thank you for your great review! We're so glad to hear that you love the rug and that it looks good in your space. Your satisfaction is important to us, and we hope it brings you joy for years to come! Warm regards, Team Runrug

Posted 3 months ago

“This rug is beautiful. Just keep in mind it is a runner and will only have the border on the sides. Not the ends. A little disappointing, but it’s beautiful.”

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Posted 3 months ago

Hi there, Thank you for your lovely review! We're so glad to hear that you find the rug beautiful. We appreciate your understanding about the border design, and we're sorry it wasn't exactly what you expected. Your feedback is invaluable to us, and we hope the rug brings you joy in your space! Warm regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.8 based on 7,456 reviews