Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,643 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a lovely tartan runner for my hall which is great quality and looks fantastic. Run rug has a super choice of rugs and runners at very reasonable prices.”

Helpful Report

Posted 8 months ago

Hi Dawn, Thank you for your fantastic 5-star review! We’re so pleased to hear that you love your tartan runner and that the quality meets your expectations. It’s wonderful to know you found our selection appealing, and we strive to offer a variety of styles at great prices. Thanks for choosing Runrug! We can’t wait to welcome you back for more fabulous finds!

Posted 8 months ago

“Stair runner looks very nice, we love the colour tartan style BUT when the fitter was nearly finished and just fitting last step he found a “fault” on the edge, where a thread and knot could be seen ( see photo) The thread end falls right on the corner of the bottom step and we have a genuine concern that the edge of the carpet may start to fray after a period of time after months or several years from now What a shame because we really like the carpet….,so with the concern of failure in the future can only give a low star rating”

Helpful Report

Posted 8 months ago

Hi Derek, Thank you for your review, and we truly appreciate your feedback. We are glad to hear that you love the look and color of the stair runner. However, we sincerely apologize for the fault you discovered at the edge; we understand your concerns regarding potential fraying over time. It’s disappointing to hear that this has impacted your overall satisfaction with the product. Please rest assured that we take quality very seriously, and your comments will be shared with our team to help address these issues moving forward. The good news its that this is something which is very easy to fix and wont affect the quality of your runner in the long term. A member of our team will be in touch to advise on how this can be done to help get you the perfect runner for your home. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We hope to provide you with a better experience in the future. Best, runrug.com

Posted 8 months ago

“Efficient lovely rugs quick delivery”

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Posted 8 months ago

Hi Jean, Thank you so much for your lovely 5-star review! We’re delighted to hear you found our delivery quick and that you love your rugs! Providing an efficient service while delivering beautiful products is our top priority. Thanks for choosing Runrug! We look forward to helping you again soon!

Posted 8 months ago

“Excellent service & product”

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Posted 8 months ago

Hi Janet, Thank you for your amazing 5-star review! We’re so pleased to hear that you were happy with both our service and the product. Your satisfaction is our priority, and it's fantastic to know we met your expectations. Thanks for choosing Runrug! We look forward to welcoming you back soon!

Posted 8 months ago

“I like it. A bit of color in the hallway. I think it looks very smart and I'm glad I bought it.”

Helpful Report

Posted 8 months ago

Hi Eric, Thank you for your fantastic 5-star review! We’re so glad to hear that our rug has added a splash of color to your hallway and that you find it smart and stylish. Your satisfaction is incredibly important to us, and we appreciate your feedback! Thanks for choosing Runrug! We hope to see you again soon!

Posted 8 months ago

“Good product,stair carpet followed Runrug video for installation.”

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Posted 8 months ago

Hi William, Thank you for taking the time to leave us a fantastic 5-star review! We’re so glad to hear that you found our installation video helpful and that you’re satisfied with your stair carpet. Your feedback is invaluable to us and motivates our team to continue providing quality products. Thanks for choosing Runrug, and we hope to see you again soon!

Posted 8 months ago

“Bought a hallway runner and matching door mat, a little expensive but good quality. The only problem was with 2 mad dogs it slid all over the place. Was rather skeptical about the rug grip but thought I’d give it a go and it’s amazing, completely stays in place with the dogs and even when being hoovered. HIGHLY IMPRESSIVE!!”

Helpful Report

Posted 8 months ago

Hi Fiona, Thank you for your amazing review! We're so glad to hear that your hallway runner and mat are good quality, and that our rug grip exceeded your expectations! It’s fantastic to know it’s holding up against your energetic dogs and even during vacuuming. We love hearing that our products are working well for our customers. Thanks for choosing Runrug! We appreciate your support and hope to see you back soon!

Posted 8 months ago

“Nous sommes satisfaits de votre livraison.”

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Posted 8 months ago

Bonjour, Merci beaucoup pour votre évaluation positive ! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service de livraison. Votre satisfaction est notre priorité, et nous nous efforçons de fournir une expérience agréable à nos clients. Merci d'avoir choisi Runrug, et nous espérons vous revoir bientôt !

Posted 8 months ago

“Very pleased with the 2 runners but surprised that I had to trim the mesh anti slip items so as not to show.”

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Posted 8 months ago

Hi David, Thank you for your review! We're thrilled to hear that you're pleased with your runners! We appreciate your feedback regarding the mesh anti-slip items; it's always good to know how we can improve our products for our customers. It's great to see that you were able to make them work for your setup! Thank you for choosing Runrug, and we hope to serve you again soon!

Posted 8 months ago

“Sent 25 March. Scheduled delivery 28 March. Actual delivery 2 April not 31 March.”

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Posted 8 months ago

Hi Chris, Thank you for your feedback! We sincerely apologize for the delay in delivery and understand how frustrating that can be. We always aim to keep our customers updated and deliver on time. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you for choosing Runrug, and we hope to serve you better in the future!

Posted 8 months ago

“Really friendly, profesiona, good quality and value for money. I'll be going back!”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic review! We’re delighted to hear that you found our team friendly and professional, and that you’re pleased with the quality and value of your purchase. Your positive experience means a lot to us! We can’t wait to welcome you back to Runrug for your next visit! Best wishes!

Posted 8 months ago

“Brilliant service, the runner is brilliant, better than we expected.”

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Posted 8 months ago

Hi Edward, Thank you so much for your fantastic review! We're delighted to hear that you found our service and runner to be brilliant! Surpassing expectations is what we aim for, and it’s wonderful to know we hit the mark for you. Thanks for choosing Runrug! We hope to see you again soon!

Posted 8 months ago

“Happy with arrival time. Had a query I sent by e-mail response was quick. Very impressed with the quality for the price. I didn't have a problem recommending this company. Will use Runrug again.”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic review! We're delighted to hear that your order arrived on time and that our customer service was able to assist you quickly. It's wonderful to know that you're impressed with the quality at such a great price! Your recommendation means a lot to us. Thanks for choosing Runrug, and we can’t wait to welcome you back soon!

Posted 8 months ago

“Very pleased with our hallway runner . Good quality and value and it looks great . Service from Joe was fantastic too . Changed our first order without quibble and was extremely helpful with the process”

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Posted 8 months ago

Hi Darren, Thank you so much for your fantastic review! We're delighted to hear that you're pleased with your hallway runner and found both the quality and value to your liking. It's wonderful to know that Joe provided you with such excellent service — we pride ourselves on making the ordering process smooth and helpful for our customers. Thanks for choosing Runrug, and we look forward to assisting you again in the future!

Posted 8 months ago

“Lovely rug right pleased with it”

Helpful Report

Posted 8 months ago

Hi Louise, Thank you for your lovely review! We're so pleased to hear that you're happy with your rug! It's always wonderful to know our customers are satisfied with their purchases. Your support means a lot to us! Thanks for choosing Runrug, and we hope you enjoy your beautiful rug for years to come!

Posted 8 months ago

“Excellent support and help when I needed it. Great rug too.”

Helpful Report

Posted 8 months ago

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that you received excellent support when you needed it, and that you’re enjoying your new rug! Your satisfaction means a lot to us, and we’re always here to help. Thanks for being a valued customer of Runrug! We look forward to serving you again in the future!

Posted 8 months ago

“Really pleased with my new rugs. They are made of very good quality materials and I am sure they will take wear and tear very well. I have two hallways in my flat and they really brighten them up.”

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Posted 8 months ago

Hi Stephen, Thank you so much for your wonderful review! We're delighted to hear that you're pleased with your new rugs and that their quality has exceeded your expectations. It’s fantastic to know they're brightening up your hallways and built to withstand everyday wear and tear. We truly appreciate your support! Thanks for choosing Runrug, and we look forward to seeing you again soon!

Posted 8 months ago

“Lovely runner .perfect fit .makes my long dark hallway look stunning.”

Helpful Report

Posted 8 months ago

Hi Carol, Thank you for your wonderful review! We're delighted to hear that your runner is the perfect fit and that it has transformed your long dark hallway into something stunning. We love knowing that our products can create such a beautiful impact in your home. Thanks for choosing Runrug! We appreciate your support and look forward to seeing you again soon!

Posted 8 months ago

“Ordered a stair runner (knowing that they were waiting on stock) they kept me informed about delivery and super happy with my runner”

Helpful Report

Posted 8 months ago

Hi Alison, Thank you for your wonderful review! We're delighted to hear that you are super happy with your stair runner and that we kept you informed about the delivery! Communication is key for us, and we're glad it made your experience a positive one. Your satisfaction truly motivates our team. Thanks for choosing Runrug!

Posted 8 months ago

“Hi i am very pleased with my runner, we chose Runrug due to to the incredible amount of choices and sizes.”

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Posted 8 months ago

Hi Mark, Thank you for your fantastic review! We’re thrilled to hear that you are pleased with your runner and that our wide selection of choices and sizes helped you find the perfect fit! It’s great to know we could meet your needs. Your satisfaction inspires us to keep enhancing our offerings. Thanks for choosing Runrug!

Posted 8 months ago

Runrug is rated 4.7 based on 7,643 reviews