Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,939 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Excellent choice of runners and super quick delivery time.”

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Posted 8 months ago

“Excellent quality runner carpet. Feels good under feet. Cheaper runners on larger on-line retailers’ sites but quality of my purchase was worth a bit more. Good customer service.”

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Posted 8 months ago

“Very pleased with our runner, have a long hallway so very useful”

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Posted 8 months ago

“Very pleased with runner. The quality of your carpets are excellent and the colours very attractive”

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Posted 8 months ago

“I recived the stair runner and I am very pleased with it and I appreciate the suggestion of the very nice person who helped me with the transaction and I appreciate that.”

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Posted 8 months ago

“Great shopping experience lovely rug and good to be able to get the size I wanted I would us The company again.”

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Posted 8 months ago

“Fantastic quality. Looks perfect in its location”

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Posted 8 months ago

“We were very impressed with the quality of the run compared to other brands we have bought from. Would certainly recommend and use again!”

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Posted 8 months ago

“Easy to order love my hallway runner good quality for money it looks lovely”

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Posted 8 months ago

“I purchased 2 runners about 10 days ago and they arrived within 3 days, but unfortunately one of the runners was about 6cm too long, my mistake. When I contacted Runrug they very kindly said to return the runner and they would send out a new one at the correct length. So they actually do bespoke lengths and not just the lengths shown when you order which is fantastic.”

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Posted 8 months ago

“Hall runner we ordered good quality,very pleased.delivery on time.”

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Posted 8 months ago

“Rug looked beautiful and great quality however when you walked on it it left footprint outlines . I thought they would drop of quickly but it remained visible. As it would be in the hall which is a main walkway it wasn’t possible for it to look good so I had to return it.”

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Posted 8 months ago

Hi Valerie, Thank you for your review. I am very sorry to hear you were disappointed with your purchase. I understand how frustrating it can be to notice footprints on your rug, and I want to assure you that this can be a common occurrence, particularly with certain types of rugs and carpeting materials. Footprints can become visible due to factors such as the rug's pile direction, density, and the way the light reflects off the fibres. In many cases, footprints will naturally become less noticeable over time as the rug adjusts to its environment and settles into place. Please don't hesitate to reach out to us directly in the future, if you'd like to purchase something else! Perhaps we could arrange a couple of samples for you. Thank you. Runrug.com.

Posted 8 months ago

“Arrived within 2 days fast service”

Runrug 5 star review on 3rd September 2024

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Posted 8 months ago

“Really good quality! We are so happy with the product, thank you.”

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Posted 8 months ago

“Lovely rug excellent for the price”

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Posted 8 months ago

“Lovely item, good quality, delivered very quickly”

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Posted 8 months ago

“New runner for hallway. Excellent quality. Fair price. Easy to order online. Prompt delivery. Would highly recommend.”

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Posted 8 months ago

“Love my runner I got for my hall, easy to order on time delivery all in all great company”

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Posted 8 months ago

“Good morning, this is Scott Strong (Vicki's Husband) our order is not correct. We ordered four pieces of the same style: Aztec Black, lengths: 4', 6', 20', 27'. Order USA269174 See pictures below. We received two of Aztec Black 4', 20' (correct) but two of Inca Black 6', 27' (wrong) Separately, we would like the 6' replacement to be 8'. We will pay for the additional length. Thank you, Scott Strong 562-254-2804 cell sstrong@strong-inc.net”

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Posted 8 months ago

Hello, Thank you for taking the time to leave us a review. I am very sorry to hear there has been a mistake with your order. We'd love the chance to put it right for you. I will therefore arrange for a member of our team to reach out to you, to rectify this. Thank you. Runrug.com.

Posted 8 months ago

“Amazed how fast our order was filled!!! Product was exactly as advertised Great Job. Highly recommend”

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Posted 8 months ago

Runrug is rated 4.8 based on 6,939 reviews