Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,856 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,856 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had my new runner for a week and still waiting for a kink/raised line to settle.Do not think it will settle and lay flat so will have to live with it as illness prevents me from getting to post office to return”

Helpful Report

Posted 1 week ago

Hi Brian, Thanks for letting us know. We’re sorry the runner isn’t laying flat after a week. We understand illness makes returning tricky. We can arrange a replacement or a return when with other methods however. I have asked a member of our team to reach out to you so that we can look to support and if you could share a quick photo of the issue, we’ll assess options and sort this out promptly. Kind regards, Team Runrug

Posted 1 week ago

“Nowhere near the quality I expected for the money I paid”

Helpful Report

Posted 2 weeks ago

Hi Lindsay, Thanks for sharing your thoughts. We’re sorry the quality didn’t meet expectations for the price. If you can share your order number and a few details on what felt off, we can review options and help as appropriate. Kind regards, Team Runrug

Posted 2 weeks ago

“You send texts that state "20% off" and yet you don't change your prices from the previous amount shown.”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for letting us know. We’re sorry for the confusion around the 20% discount. I can confirm that this is automatically applied to all of our eligible products on site automatically. So for example on the product you ordered, the full price for this should have been $33.75, although you have paid $27. This is done on the product page itself and shown with the two prices to demonstrate the exact saving to all of our customers. If you have any questions at all please do not hesitate to get in touch with us using help@runrug.com and we will be happy to support. Warm regards, Team Runrug

Posted 3 weeks ago

“The rug arrived flat and heavily creased.”

Helpful Report

Posted 1 month ago

Hi John, We’re really sorry the rug arrived flat and heavily creased. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 1 month ago

“The runner received was not worth the price paid Fairly low quality and a disappointment”

Helpful Report

Posted 1 month ago

Hi Irene, We’re really sorry to hear the runner didn’t meet your expectations and that you’re disappointed with the quality. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 1 month ago

“This 3 x 1m rug is for a hallway. The product has been wrongly manufactued. It is 25 mm longer on one side. As it is laid on a hardwood timber floor, the appearance is spoiled by rhe front edge of the carpet being out of line with the floor planks. see pictures attached.”

Helpful Report

Posted 2 months ago

Hi Gerard, We’re really sorry to hear about the manufacturing issue with your rug. We’d like to help sort this out. A member of our team will be in touch shortly so that we can look to resolve for you. Warm regards, Team Runrug

Posted 2 months ago

“Prompt delivery.Plenty of choice.Poor quality.”

Helpful Report

Posted 2 months ago

Hi Dennis, We’re really sorry to hear the quality didn’t meet your expectations. We’d like to help sort this out. Please share your order number and a couple of photos showing the issue so we can review options (replacement, refund, or alternative product). Warm regards, Team Runrug

Posted 2 months ago

“THE CLORS WERE GOOD BUT RUG QUALITY WAS THIN AND NOT PLUSH The stairrunners removed were twice as thick. Hidding the staples a task. Not recommended planning on rerplacing it”

Helpful Report

Posted 2 months ago

Hi, We’re sorry you feel the runner is overpriced. If you’d like, we can take another look at the product details and options to help ensure you’re getting good value. We do offer runners in a variety of thicknesses depending on our customers needs, with this information being found in the "product specification" section of all of our product listings. If you’re open to it, please reach out to help@runrug.com and we can review pricing or alternatives that might better suit your needs. Warm regards, Team Runrug

Posted 2 months ago

“Runrug have not been much help with my return”

Helpful Report

Posted 3 months ago

Hi Michael, Thank you for reaching out and sharing your experience with us. We're sorry to hear that you've faced difficulties with your return. I can see a more recent message from yourself advising that your local Asda store had advised that they do not offer this service, for which we can only apologise. Of course we can only act on the information provided to us by Asda which is that all of their stores accept returns. A member of our team will be in touch today to advise on other options that we can have so that we can support. Warm regards, Team Runrug

Posted 3 months ago

“Too expensive”

Helpful Report

Posted 3 months ago

Hi Jacqueline, Thank you for taking the time to share your thoughts on our pricing. We understand that value is important, and we always strive to offer quality products that reflect that. Your feedback is crucial in helping us assess and improve our offerings, and we appreciate your perspective. Warm regards, Team Runrug

Posted 3 months ago

“Ordered in May. Didn't receive my order until end of October. They offered a 5% refund but they never followed up it was done. Not going to order from here again.”

Helpful Report

Posted 3 months ago

Hi Meagan, Thank you for sharing your experience with us. We're sorry to hear about the long wait for your order and understand how frustrating that can be. From looking at the notes I can see that we did make attempts to get in touch with you regarding your order and the delay to the stock, but we did not hear back from you. We strive to improve our service and appreciate your feedback. Regarding the refund, we will ensure that it gets addressed promptly. If there's anything else we can help you with, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 3 months ago

“Sent me the wrong size. Only communication is email. Its very frustrating”

Helpful Report

Posted 3 months ago

Hi EdWard, Thank you for sharing your concerns. We sincerely apologize for the mix-up with the size of your order and for any frustration caused by the limited communication. We appreciate your feedback, as it helps us to improve our processes. I can see that the team are working hard to resolve this at the moment and we hope to be able to get everything sorted soon! Warm regards, Team Runrug

Posted 3 months ago

“Wrong samples were provided. I receveied 2 of the same sample and non of another. Delivery was fast.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the mix-up with your samples. It's great to hear that the delivery was prompt, but we completely understand how receiving incorrect samples can be frustrating. We appreciate your understanding and are committed to ensuring a better experience in the future. If there’s anything else we can assist you with, please feel free to reach out. Warm regards, Team Runrug

Posted 3 months ago

“I ordered two runner samples. After paying for these two samples I received an email stating that one of my two samples was not available. Website showed it was available. Miss leading information. I did receive my sample on the day that it was to be delivered. I'm glad I orderd the sample. The pile is very short and colors were lighter in shade than the wedsite picture.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your review and for bringing these concerns to our attention. We apologize for any confusion regarding the availability of your samples, as well as for the discrepancies in color and pile height. We strive to provide accurate information on our website, and we're sorry if this fell short in your case. We appreciate your feedback as it helps us improve our service. If you have any further questions or require assistance, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 4 months ago

“Was abit disappointed the two herringbone rugs I ordered have plucks in them already”

Helpful Report

Posted 5 months ago

Hi Aislinn, Thank you for sharing your thoughts with us. I'm sorry to hear that the herringbone rugs you received have plucks in them. This is not the quality we strive for, and I understand how disappointing this must be. Your feedback is valuable, and it helps us ensure our products meet the high standards we aim for. Would you be kind enough to send us images of the issue to help@runrug.com so that our team can look to investigate this for you. Warm regards, Team Runrug

Posted 5 months ago

“Quality is good but it costs me a lot of money for such a small sample type rug not even cut that piece straight .”

Helpful Report

Posted 5 months ago

Hi Erum, Thank you for sharing your thoughts with us. We're glad to hear that you find the quality good, but we completely understand your frustration regarding the size and straightness of the rug. This shouldn't be the experience you receive, and your feedback is crucial for us to improve. If you could please send us any images or further details about the issues you encountered, we would appreciate it and will do our best to address this for you. You can reach us at help@runrug.com. Warm regards, Team Runrug

Posted 5 months ago

“First order returned as incorrect colour and not as samples previously purchased. Replacement also returned as was out if square. Full marks to Joe for customer service.”

Helpful Report

Posted 9 months ago

Hi Jeffrey, Thank you for your review, and we're truly sorry to hear about the issues you've encountered with your orders. We understand how disappointing it can be when a product doesn’t meet your expectations. We're glad to hear that Joe was able to assist you with customer service, but we also recognize that the quality of our products is equally important. We appreciate your feedback, as it helps us improve our processes moving forward. If there's anything we can do to assist you further or if you have any further concerns, please don't hesitate to reach out. Best, Runrug

Posted 9 months ago

“We ordered a 2' 8" carpet runner and received a 31" carpet runner. This does not work for us.”

Helpful Report

Posted 10 months ago

Hi Lisa, We’re really sorry to hear about the mix-up with your carpet runner. We completely understand how disappointing it can be when the size doesn’t meet your expectations. Unfortunately due to the manufacturing process we cannot fully guarantee the exact width of the runners, although we do our best to ensure that they are at the measurements that you require. We appreciate your feedback as it helps us identify areas for improvement in our order fulfillment process. If there's anything we can do to assist you or if you have further questions, please don’t hesitate to reach out to us. Thank you for your understanding, and we hope to have the chance to serve you better in the future. Best, runrug.com

Posted 10 months ago

“Stair runner looks very nice, we love the colour tartan style BUT when the fitter was nearly finished and just fitting last step he found a “fault” on the edge, where a thread and knot could be seen ( see photo) The thread end falls right on the corner of the bottom step and we have a genuine concern that the edge of the carpet may start to fray after a period of time after months or several years from now What a shame because we really like the carpet….,so with the concern of failure in the future can only give a low star rating”

Helpful Report

Posted 10 months ago

Hi Derek, Thank you for your review, and we truly appreciate your feedback. We are glad to hear that you love the look and color of the stair runner. However, we sincerely apologize for the fault you discovered at the edge; we understand your concerns regarding potential fraying over time. It’s disappointing to hear that this has impacted your overall satisfaction with the product. Please rest assured that we take quality very seriously, and your comments will be shared with our team to help address these issues moving forward. The good news its that this is something which is very easy to fix and wont affect the quality of your runner in the long term. A member of our team will be in touch to advise on how this can be done to help get you the perfect runner for your home. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We hope to provide you with a better experience in the future. Best, runrug.com

Posted 10 months ago

“We have not got them yet”

Helpful Report

Posted 11 months ago

Runrug is rated 4.7 based on 7,856 reviews