Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

“Too expensive”

Posted 2 days ago

Hi Jacqueline, Thank you for taking the time to share your thoughts on our pricing. We understand that value is important, and we always strive to offer quality products that reflect that. Your feedback is crucial in helping us assess and improve our offerings, and we appreciate your perspective. Warm regards, Team Runrug

Posted 2 days ago

“Ordered in May. Didn't receive my order until end of October. They offered a 5% refund but they never followed up it was done. Not going to order from here again.”

Helpful Report

Posted 5 days ago

Hi Meagan, Thank you for sharing your experience with us. We're sorry to hear about the long wait for your order and understand how frustrating that can be. From looking at the notes I can see that we did make attempts to get in touch with you regarding your order and the delay to the stock, but we did not hear back from you. We strive to improve our service and appreciate your feedback. Regarding the refund, we will ensure that it gets addressed promptly. If there's anything else we can help you with, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 3 days ago

“Sent me the wrong size. Only communication is email. Its very frustrating”

Helpful Report

Posted 2 weeks ago

Hi EdWard, Thank you for sharing your concerns. We sincerely apologize for the mix-up with the size of your order and for any frustration caused by the limited communication. We appreciate your feedback, as it helps us to improve our processes. I can see that the team are working hard to resolve this at the moment and we hope to be able to get everything sorted soon! Warm regards, Team Runrug

Posted 2 weeks ago

“Wrong samples were provided. I receveied 2 of the same sample and non of another. Delivery was fast.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the mix-up with your samples. It's great to hear that the delivery was prompt, but we completely understand how receiving incorrect samples can be frustrating. We appreciate your understanding and are committed to ensuring a better experience in the future. If there’s anything else we can assist you with, please feel free to reach out. Warm regards, Team Runrug

Posted 2 weeks ago

“I ordered two runner samples. After paying for these two samples I received an email stating that one of my two samples was not available. Website showed it was available. Miss leading information. I did receive my sample on the day that it was to be delivered. I'm glad I orderd the sample. The pile is very short and colors were lighter in shade than the wedsite picture.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review and for bringing these concerns to our attention. We apologize for any confusion regarding the availability of your samples, as well as for the discrepancies in color and pile height. We strive to provide accurate information on our website, and we're sorry if this fell short in your case. We appreciate your feedback as it helps us improve our service. If you have any further questions or require assistance, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 3 weeks ago

“Was abit disappointed the two herringbone rugs I ordered have plucks in them already”

Helpful Report

Posted 2 months ago

Hi Aislinn, Thank you for sharing your thoughts with us. I'm sorry to hear that the herringbone rugs you received have plucks in them. This is not the quality we strive for, and I understand how disappointing this must be. Your feedback is valuable, and it helps us ensure our products meet the high standards we aim for. Would you be kind enough to send us images of the issue to help@runrug.com so that our team can look to investigate this for you. Warm regards, Team Runrug

Posted 2 months ago

“Quality is good but it costs me a lot of money for such a small sample type rug not even cut that piece straight .”

Helpful Report

Posted 2 months ago

Hi Erum, Thank you for sharing your thoughts with us. We're glad to hear that you find the quality good, but we completely understand your frustration regarding the size and straightness of the rug. This shouldn't be the experience you receive, and your feedback is crucial for us to improve. If you could please send us any images or further details about the issues you encountered, we would appreciate it and will do our best to address this for you. You can reach us at help@runrug.com. Warm regards, Team Runrug

Posted 2 months ago

“First order returned as incorrect colour and not as samples previously purchased. Replacement also returned as was out if square. Full marks to Joe for customer service.”

Helpful Report

Posted 6 months ago

Hi Jeffrey, Thank you for your review, and we're truly sorry to hear about the issues you've encountered with your orders. We understand how disappointing it can be when a product doesn’t meet your expectations. We're glad to hear that Joe was able to assist you with customer service, but we also recognize that the quality of our products is equally important. We appreciate your feedback, as it helps us improve our processes moving forward. If there's anything we can do to assist you further or if you have any further concerns, please don't hesitate to reach out. Best, Runrug

Posted 6 months ago

“We ordered a 2' 8" carpet runner and received a 31" carpet runner. This does not work for us.”

Helpful Report

Posted 7 months ago

Hi Lisa, We’re really sorry to hear about the mix-up with your carpet runner. We completely understand how disappointing it can be when the size doesn’t meet your expectations. Unfortunately due to the manufacturing process we cannot fully guarantee the exact width of the runners, although we do our best to ensure that they are at the measurements that you require. We appreciate your feedback as it helps us identify areas for improvement in our order fulfillment process. If there's anything we can do to assist you or if you have further questions, please don’t hesitate to reach out to us. Thank you for your understanding, and we hope to have the chance to serve you better in the future. Best, runrug.com

Posted 7 months ago

“Stair runner looks very nice, we love the colour tartan style BUT when the fitter was nearly finished and just fitting last step he found a “fault” on the edge, where a thread and knot could be seen ( see photo) The thread end falls right on the corner of the bottom step and we have a genuine concern that the edge of the carpet may start to fray after a period of time after months or several years from now What a shame because we really like the carpet….,so with the concern of failure in the future can only give a low star rating”

Helpful Report

Posted 7 months ago

Hi Derek, Thank you for your review, and we truly appreciate your feedback. We are glad to hear that you love the look and color of the stair runner. However, we sincerely apologize for the fault you discovered at the edge; we understand your concerns regarding potential fraying over time. It’s disappointing to hear that this has impacted your overall satisfaction with the product. Please rest assured that we take quality very seriously, and your comments will be shared with our team to help address these issues moving forward. The good news its that this is something which is very easy to fix and wont affect the quality of your runner in the long term. A member of our team will be in touch to advise on how this can be done to help get you the perfect runner for your home. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We hope to provide you with a better experience in the future. Best, runrug.com

Posted 7 months ago

“We have not got them yet”

Helpful Report

Posted 7 months ago

“Not happy these rugs aren’t good quality very thin and flimsy, I’m sorry I ordered these, not worth the money”

Helpful Report

Posted 8 months ago

Hi Terri, We're sorry to hear that you're not satisfied with your rugs. We strive to provide high-quality products, and we regret that these didn’t meet your expectations. Your feedback is valuable, and we’d love the opportunity to make things right. Please reach out to our customer service team so we can assist you further. Thank you for sharing your thoughts. help@runrug.com

Posted 8 months ago

“I don’t have my rugs yet Doing two stars because I can’t do my review honestly. The two stars doesn’t mean anything”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback, and we truly apologize for the wait regarding your rugs. We understand that it’s frustrating not to have your order yet, and we appreciate your honesty in leaving a review despite the circumstances. We are currently working with the courier to make sure that your order is with you as soon as possible, as we appreciate that the delivery has taken far longer than the 3-5 days that we expect. At the moment it is due to be with you on January 21st, but we are looking to bring that forwards if possible! Thank you for your understanding, and we hope that when it does arrive it is the perfect fit for your home. Kind regards, runrug.com

Posted 9 months ago

“Very thin rug for the price nit pleased”

Helpful Report

Posted 10 months ago

Dear Avril, Thank you for sharing your thoughts with us, though we're sorry to hear that you're not pleased with the rug. We strive to provide the best quality for our customers, and it's upsetting to learn that the thickness of the rug did not meet your expectations. Your feedback is important to us as it helps us improve our offerings. If you haven't already, please don’t hesitate to reach out to us at help@runrug.com. We’re here to help! Kind regards, runrug.com

Posted 10 months ago

“Ordered (8007454114) runner that was lost as ready for shipment but it was not and didn't ship for for than a week. Now, more than two weeks later it has not arrived and the DHL website has no expected delivery date.”

Helpful Report

Posted 10 months ago

Hi Burr, Thank you for sharing your experience with us, though we sincerely apologize for the frustration caused by the delay in your shipment. We understand how important it is to receive your order in a timely manner, and it’s disappointing to hear that your order was delayed. We can see that our Customer Care Team have been in contact with you and have worked with our courier to resolve the delay in receiving your order. We take issues like this seriously and are constantly working to improve our shipping processes. If you need further assistance, please reach back out to us at help@runrug.com. We appreciate your patience and understanding. Kind regards, runrug.com

Posted 10 months ago

“Firstly, fairly pricey. I expected top quality for this price, but have seen better in shops since we ordered the runner. Second ,long delivery time and was not delivered on the day specified due to mix up at depot. Third ,has been down six days now, but still has creasing evident and we have to constantly pull and straighten the runner to improve the appearance. Not great.”

Helpful Report

Posted 10 months ago

Hi Mr Milford, Thank you for your review, although naturally we are really sorry to see that you are not happy with the product. In terms of the lead time of the product, I can see that at the time of your order this was listed on our site with a lead time of 4-8 weeks. We do allow customers to place preorders on our site based on when the product is due back into stock so that you can be confident that the perfect runner for your home is coming soon! In terms of the runner, this is a very low profile reversible runner which does not have a combined anti slip backing with it, which may be the cause of the runner not laying flat fully for you. Would yo ube kind enough to send us some images through to help@runrug.com and our team will gladly look to support. Kind regards runrug.com

Posted 10 months ago

“The rugs are very poor quality”

Helpful Report

Posted 11 months ago

Hi Khalil, Thank you for taking the time to share your thoughts. I'm sorry to hear that the quality of the rugs didn't meet your expectations. We strive to provide products that our customers can be proud of, and your feedback is invaluable for us to improve. We do offer a wide range of runners in different qualities and production styles, so if you would like to reach out to our team using help@runrug.com I am sure that we can find a runner which exceeds your expectations! Best regards, runrug.com

Posted 11 months ago

“Looks and feels lovely but oh my days it won’t stay in any kind of position. It walks quicker than I do. And as soon as you step on it it gets speed bumps. Have ordered some fixings because it’s the only way it will be functional.”

Runrug 2 star review on 17th November 2024

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback. We're really glad to hear that you like the look and feel of the rug, but I’m genuinely sorry to learn that it's been difficult to keep in place. That must be frustrating! We've designed our products with style in mind, but functionality is equally important, and your comments highlight an area for improvement. It sounds like the fixings you’ve ordered might help with that. If you find yourself needing more support or tips on keeping it securely in place, please don’t hesitate to get in touch. Wishing you the best with your rug! Kind regards, runrug.com

Posted 11 months ago

“I put the rug on a LVT floor and slipped and fell. Rug is attractive but danger on smooth floor”

Helpful Report

Posted 1 year ago

Hi Madeleine, Thank you for your feedback. We're genuinely sorry to hear that your rug caused a slip and fall on your LVT floor. While we strive for our rugs to be both attractive and functional, we understand that safety is paramount. We recommend using rug grippers or non-slip underlays to help prevent any movement, especially on smooth surfaces. Your safety is our priority, and we appreciate your input as it helps us improve our products. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, runrug.com

Posted 1 year ago

“Runner that was delivered had a fault in it. I have been in touch and advised there are three ways to resolve. I have notified which way I want to go and still waiting on someone getting back to me with an offer.”

Helpful Report

Posted 1 year ago

Hi Neil, Thank you for your review, although I am sorry to see of the issue with the runner. Looking at the imagery this appears to be a piece of yarn caught up in the runner during the production, which naturally can happen when fibres become caught in the machinery - although we do make every effort to avoid this and it is a very rare circumstance. I can see that my colleague is working with you on a resolution at the moment so I hope we can improve your happiness with our products soon!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews